Ivanti (LANDESK & HEAT Software)

4.1 out of 5 (14 Ratings)

14 Verified Reviews

Ivanti IT Asset Management Suite, powered by LANDESK

Knowing what we do now, we could have made things easier for us

Enjoy the products and the Customer Service and support is really top notch!

Ivanti IT Asset Management Suite, powered by LANDESK

Strong Product, highly configurable and customisable

Experience of product is good, but support has been lacking since merger

Ivanti IT Asset Management Suite, powered by LANDESK

Fastest I have ever seen two technology professionals work.

NCSI was excellent. They worked fast and well. The end result was a highly customized and relevant install for us.

Other...

Great!

Great after a rough start, a tech had initially pointed me in the wrong direction for how to manage patches.

Ivanti IT Asset Management Suite, powered by LANDESK

Implementation was successful. Love the product!

our implementation was very good and we are happy with the results.

Ivanti IT Asset Management Suite, powered by LANDESK, Ivanti License Optimizer

Great Product

Great product

Ivanti IT Asset Management Suite, powered by LANDESK, Other...

Great Suite of End-point Management Apps....but Support is Challenging

While the product suite offers much...adopting the suite to our environment has been challenging. The constantly changing ownership of Landesk (Ivanti) is a concern as we move the product into a phase 2 (the next 2-4 years). The support structure within Ivanti is "hit or miss" and we often receive different solutions from different Ivanti Engineers for the same issue. This inconsistency in support is also a concern. Ivanti seems to take their best Engineers and place them in the Pre-Sales roles...not is Support roles. This means we are always dealing with new Engineers who don't know the suite well or don't have much time with it (since they are new). On the plus side, the application suite itself performs well where support intervention is not required. However, due to the inconsistency in the support we received in the first 1.5 years, we opted to hire our own in-house Landesk Admin as opposed to contracting TAM services from Landesk - which was the original plan.

Ivanti IT Asset Management Suite, powered by LANDESK

Always listens

Ivanti has always been great to partner with our business. They listen and react

Ivanti IT Asset Management Suite, powered by LANDESK

Ivanti - Mature Asset Management

Working with LanDesk should be the way we work with every company. EASY!

Ivanti IT Asset Management Suite, powered by LANDESK

Very powerful tool for asset management

Support is very difficult to reach but product is very powerful tool for asset management.