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ServiceNow

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on ServiceNow but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Ease of deployment

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Choose the option that best describes the complexity of your implementation

250 to 499 licensed users


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Software Platform Autodiscovery

(1)
5.0

Software Position Establishment

(1)
5.0

Software Position Optimization

(1)
5.0

How satisfied is your organization with the product meeting your needs?

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Timeliness of vendor's response

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was your technology adoption bias for this implementation?

Willing to adopt technologies while relatively new and risky


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes


In which region(s) did your deployment take place?

North America


What other vendors were considered?

BMC Software

Cherwell Software


What was the nature of your involvement? Multiple responses allowed.

End User Support Manager


What was your implementation strategy?

Worked with just the vendor


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost


Deployment architecture

Cloud Solutions (SaaS or PaaS or IaaS)


Section
1

Lessons Learned

Would you recommend this product or service to others?

Yes


How satisfied is your organization with the value the product provides for the money spent?

(1)
5.0

Please rate your overall experience with this vendor

(1)
4.0

Go-live Year

2011


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0
1 2 3 4 5