3.7 out of 5 (15 Ratings)
May 8, 2017
Vendor is good. It really comes down to garabage in, garbage out. If you are going to migrate to a new CMDB - preperation is key and then validation of data. Don't over frakenstien the system so patch release doesn't have issues.
Apr 27, 2017
We use SN for Incident Management, Problem Management, Requests, Weekly Reporting, and other analytics.
Apr 19, 2017
Vendor is very supportive
Feb 28, 2017
I believe in the ServiceNow product. However, their initial implementation resources lacked a complete vision of ServiceNow and did not provide guard rails. They should have said no more than yes to some of the ways to implement the product and no to the customization.
Jan 19, 2017
User friendly, very little training requirements, and out-of-box functionality. Vendor support good, no real issues/complaints.
Jan 9, 2017
Available and Knowledgable. We are moving to be an ITIL shop and we already had some Service Now investments
Dec 13, 2016
Original sales rep was not but forgot about that until just now because of how good our current team is. Professional services team has always done a good job.
Dec 9, 2016
wide functionality and integration
Sep 21, 2016
The Asset Module for ServiceNow is fairly basic and was implemented to meet a very basic set of needs and requirements. We were able to address those needs with the tool.
Sep 21, 2016
Many companies/organizations moving to this platform to provide a strong user base. Integration with data sources straightforward.