4 out of 5.0, Reviewed Aug 4, 2016
Service Virtualization reduced dependencies while development and QA, enabling us to automate process at service level for faster execution
Service Engagement helped us implement critical automation
5 out of 5.0, Reviewed Aug 3, 2016
The product is very powerful and it needs to be dedicated experienced skills to take a full advantage.So far everything has been good.
Learn as much as they can about the product capability and limitations.
Very quick to respond and got the answer needed
3 out of 5.0, Reviewed Aug 2, 2016
TDM - the tool lacks the documentation and enablement to help teams troubleshoot. The tool is highly dependent on CA for implementation. However, it does have features that other tools do not which make it more appealing. Also learned that the tool is not client/server - looking at ways to scale in an enterprise. ARD - the tool also lacks the documentation and enablement. Modeling requirements flow is an art as well and more time needs to be spent on what would users do to enable modeling to allow for the right optimization techniques. The optimization techniques also need better explanations with picture drawings to illustrate the point. How do you enable test automation with ARD is hard to understand and implement as well.
Really think about how you would administer, implement and enable the organization and work with CA on roadblocks.
Technical support is responsive and when asked for help, it is given. I like the valuable features that each tool provides. Lots of potentials to do great things.
The lack of documentation and recommendations for setup. The training was also very basic and not enough to include troubleshooting.
Have example setup and implementation guides handy for different size organizations. Also - have more robust documentation and really train their pre-sales and technical staff before working with outside teams.
Be a part of the procurement process to understand the state of the tools before purchase so we could build in services engagements in the contract (if needed).
Had 2 meetings with technical support on a Subset Utility and had to have a 3rd meeting with the development team in the UK. Then understood that the utility I was using was not supported, so why was it included in the training and in the tool in the first place?
5 out of 5.0, Reviewed Aug 2, 2016
Ever since LISA has been taken over by CA and rebranded as Dev Test, overall product quality and customer service have improved immensely. The initial learning curve for DevTest is a little steep but it gets very easy once a tester gets a handle on the tool.
Consider performance/loat testing apart from functional testing
ease of use to test web services
keeping the server environment up can be a bit challenging. Also, installation is not as straight forward as i'd like
Not have more than one release per year
Focus on perfromance testing was lacking
Tickets are addressed very promptly. Usually CA follows up a ticket with and email and or phone within the hour
4 out of 5.0, Reviewed Jul 25, 2016
Acting as a partner. Great. Slow start, but now it is working fine. The do what they promise.
Implementation is not only implementing a tool but more a change of working. So do not focus only on the tool, but more at the consequences of the way of working. So setup also an internal project organisation with a mandate to change things. Another thing is, know your stakeholders!
It is, for now, the best tool on the marked, in this area! We are very happy with it. It is also very flexible, so it fits perfect in our own landscape (such as talking to Jira, Confluence, Gid).
It is not an open source tool, that is normally preferred in our company.
More help at the start, for example, one single person to speak to.
We had a slow start because things were not clear. Make sure things are clear before starting.
Maximum support, only at startup it could be more helpful. As the new client is was little unclear how to deal with issues. But now it works fine.
4 out of 5.0, Reviewed Jul 22, 2016
CA were very willing to work with us on this software. The software itself was relatively easy to deploy and works across a considerable part of our need
dont wait - it works
it brings great value
it requires engineers to learn how to use it
Easier to drive to contract
Better internal alignment, prior to software approach
Satisfied with the timliness of service and support.