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software-test-automation ca-technologies All Markets > Software Test Automation

CA Technologies

4.1 out of 5.0 (7 ratings)

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We have aggregated ratings data on CA Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Application Quality and Testing Tools

    Unfolding Possibilities with Service Virtualization

    Overall Comment

    Service Virtualization reduced dependencies while development and QA, enabling us to automate process at service level for faster execution

    Service & support - overall comment

    Service Engagement helped us implement critical automation


  • 5 out of 5.0, Reviewed

    Product(s): Application Quality and Testing Tools

    The product is very powerful.

    Overall Comment

    The product is very powerful and it needs to be dedicated experienced skills to take a full advantage.So far everything has been good.

    What one piece of advice would you give other prospective customers?

    Learn as much as they can about the product capability and limitations.

    Service & support - overall comment

    Very quick to respond and got the answer needed


  • 3 out of 5.0, Reviewed

    Product(s): Other...

    Valuable features but room for improvement with enablement, documentation and training.

    Overall Comment

    TDM - the tool lacks the documentation and enablement to help teams troubleshoot. The tool is highly dependent on CA for implementation. However, it does have features that other tools do not which make it more appealing. Also learned that the tool is not client/server - looking at ways to scale in an enterprise. ARD - the tool also lacks the documentation and enablement. Modeling requirements flow is an art as well and more time needs to be spent on what would users do to enable modeling to allow for the right optimization techniques. The optimization techniques also need better explanations with picture drawings to illustrate the point. How do you enable test automation with ARD is hard to understand and implement as well.

    What one piece of advice would you give other prospective customers?

    Really think about how you would administer, implement and enable the organization and work with CA on roadblocks.

    What do you like most about the product or service?

    Technical support is responsive and when asked for help, it is given. I like the valuable features that each tool provides. Lots of potentials to do great things.

    What do you dislike most about the product?

    The lack of documentation and recommendations for setup. The training was also very basic and not enough to include troubleshooting.

    What one thing do you wish the vendor did differently?

    Have example setup and implementation guides handy for different size organizations. Also - have more robust documentation and really train their pre-sales and technical staff before working with outside teams.

    If you could start over, what would your organization do differently?

    Be a part of the procurement process to understand the state of the tools before purchase so we could build in services engagements in the contract (if needed).

    Service & support - overall comment

    Had 2 meetings with technical support on a Subset Utility and had to have a 3rd meeting with the development team in the UK. Then understood that the utility I was using was not supported, so why was it included in the training and in the tool in the first place?


  • 5 out of 5.0, Reviewed

    Product(s): Application Quality and Testing Tools

    Steep learning curve, but easy after that

    Overall Comment

    Ever since LISA has been taken over by CA and rebranded as Dev Test, overall product quality and customer service have improved immensely. The initial learning curve for DevTest is a little steep but it gets very easy once a tester gets a handle on the tool.

    What one piece of advice would you give other prospective customers?

    Consider performance/loat testing apart from functional testing

    What do you like most about the product or service?

    ease of use to test web services

    What do you dislike most about the product?

    keeping the server environment up can be a bit challenging. Also, installation is not as straight forward as i'd like

    What one thing do you wish the vendor did differently?

    Not have more than one release per year

    If you could start over, what would your organization do differently?

    Focus on perfromance testing was lacking

    Service & support - overall comment

    Tickets are addressed very promptly. Usually CA follows up a ticket with and email and or phone within the hour


  • 4 out of 5.0, Reviewed

    Product(s): Application Quality and Testing Tools

    Together with CA we made their product better and our organisation more DevOps. So it was a good example of a win-win situation.

    Overall Comment

    Acting as a partner. Great. Slow start, but now it is working fine. The do what they promise.

    What one piece of advice would you give other prospective customers?

    Implementation is not only implementing a tool but more a change of working. So do not focus only on the tool, but more at the consequences of the way of working. So setup also an internal project organisation with a mandate to change things. Another thing is, know your stakeholders!

    What do you like most about the product or service?

    It is, for now, the best tool on the marked, in this area! We are very happy with it. It is also very flexible, so it fits perfect in our own landscape (such as talking to Jira, Confluence, Gid).

    What do you dislike most about the product?

    It is not an open source tool, that is normally preferred in our company.

    What one thing do you wish the vendor did differently?

    More help at the start, for example, one single person to speak to.

    If you could start over, what would your organization do differently?

    We had a slow start because things were not clear. Make sure things are clear before starting.

    Service & support - overall comment

    Maximum support, only at startup it could be more helpful. As the new client is was little unclear how to deal with issues. But now it works fine.


  • 4 out of 5.0, Reviewed

    Product(s): Application Quality and Testing Tools

    It did what it said it did on the box

    Overall Comment

    CA were very willing to work with us on this software. The software itself was relatively easy to deploy and works across a considerable part of our need

    What one piece of advice would you give other prospective customers?

    dont wait - it works

    What do you like most about the product or service?

    it brings great value

    What do you dislike most about the product?

    it requires engineers to learn how to use it

    What one thing do you wish the vendor did differently?

    Easier to drive to contract

    If you could start over, what would your organization do differently?

    Better internal alignment, prior to software approach

    Service & support - overall comment

    Satisfied with the timliness of service and support.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.5

Timely and complete response to product questions

(6)
4.3

Pricing and contract flexibility (pricing and terms)

(6)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.0

Ease of integration using standard APIs and tools

(5)
3.6

Quality and availability of end-user training

(6)
3.7

Ease of deployment

(5)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.0

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(5)
4.4

Quality of technical support

(5)
4.2

Quality of peer user community

(5)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.4

Match to Business Role Needs/Skills

(5)
4.4

Match to Technical role Needs/Skills

(5)
4.4

Template and Accelerators

(5)
3.4

Business Process Validation

(5)
4.0

Change Impact Analysis

(5)
3.4

Cross-platform support

(4)
4.3

Cross-browser support

(4)
4.3

Real device testing

(4)
3.5

Dashboards, Reporting and Analytics

(6)
3.3
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa