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4.4 out of 5.0 (8 ratings)

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We have aggregated ratings data on Progress but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Telerik Test Studio by Progress

    Test Studio is a great tool but use its code-based framework for desktop apps

    Overall Comment

    Our overall experience was good but users should be prepared to make a substantial investment in ramping up on the tool. Ultimately, it may be more cost effective to pay additional for consulting services to get you up and running.

    What one piece of advice would you give other prospective customers?

    Paying for the consultants to build a custom framework was money well spent. The tool is complex and it's not as easy as the documentation makes it out to be. Especially, if you have dynamic controls such as popups and things of that nature. There are a lot of little tricks required to make it work effectively. The ramp up time was about 3 months. We weren't expecting it to take so long to get up to speed on using the tool.

    What do you like most about the product or service?

    The UX is simple and clean, the documentation is extensive, and the Telerik (Progress) support is second to none.

    What do you dislike most about the product?

    The search features of the website are difficult to use. I often had to fix what I was looking for through Google. The sample SDKs are difficult to locate which may be part of the last issue (search capability).

    What one thing do you wish the vendor did differently?

    Offer more information on the alternate code based approach. We weren't aware that was really an option.

    If you could start over, what would your organization do differently?

    If we could start over we would not have gone down the path of recording tests by pointing and clicking (recording). We would have started out with building a customized code-based framework to support our desktop application because the resulting tests were much more reliable (fewer failures due to timing) and faster (execution time).


  • 4 out of 5.0, Reviewed

    Product(s): Telerik Test Studio by Progress

    Implementation was easy.

    Overall Comment

    Easy to install and implement.

    What one piece of advice would you give other prospective customers?

    Evaluate with simple and complex applications to ensure the tool will meet your needs and to evaluate what integrations are available.

    What do you like most about the product or service?

    Cost effective solution.

    What do you dislike most about the product?

    Easy to implement.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing at this point.


  • 4 out of 5.0, Reviewed

    Product(s): Telerik Test Studio by Progress

    The tool is relatively user-friendly but text execution can be slow and unreliable.

    Overall Comment

    The setup was easier than some other automated testing suites but we still have difficulty with dynamically generate content such as pop windows. The test execution was also very slow and unreliable. We ended up having to purchase additional support hours which were used by Telerik to create a code-based framework for us which works much more efficiently and reliably.

    What one piece of advice would you give other prospective customers?

    Use the code based approach. Construct a hierarchical framework of composable test, where high-level test builds upon the lower-level test.

    What do you like most about the product or service?

    The UI is clean and easier to use than competitors such as SmartBear's TestComplete. The documentation and support are also high quality.

    What do you dislike most about the product?

    When you actually try to generate test by clicking through you GUI it doesn't work as effortlessly as shown in the demo which is why we had to resort to using a code-based approach.

    What one thing do you wish the vendor did differently?

    Discuss the pitfalls of dealing with dynamically generated content like popup windows. There are several tricks required to get it to work which was time-consuming.

    If you could start over, what would your organization do differently?

    We would have started using the code based approach.

    Product capabilities - overall comment

    Radio buttons below aren't working. Answers to questions below in order from top to bottom are as following: 4 4 3 N/A N/A N/A N/A N/A N/A

    Service & support - overall comment

    Telerik is a great company. The support is outstanding, the best I've seen.


  • 4 out of 5.0, Reviewed

    Product(s): Telerik Test Studio by Progress

    Implementation was easy and cost was easy to justify. Great for web-based applications.

    Overall Comment

    Telerik isn't a good fit for an internal legacy application in my organization built with PowerBuilderand 4GL. Telerik has been good for web-based newer applications.

    What one piece of advice would you give other prospective customers?

    Start out the implementation of an automation tool with those that have an automation background or a developer. The implementation was easy enough for a non-technical QA, but we had to do a lot of re-work on the framework side as the experience was gained. That's not the tool's fault, but something to make note of going into a new automation project from ground up.

    What do you like most about the product or service?

    Easy to implement for web based applications.

    What do you dislike most about the product?

    Does not work for our internal application where a majority of our development is occurring on. We have to have 2 different automation tools because of this.

    What one thing do you wish the vendor did differently?

    Nothing. Everything was fine - good sales process, good communication and follow up/follow through.

    If you could start over, what would your organization do differently?

    Start out the implementation of an automation tool with those that have an automation background or developer. The implementation was easy enough for a non-technical QA, but we had to do a lot of re-work on the framework side as the experience was gained. That's not the tool's fault, but something to make note of going into a new automation project from ground up.

    Service & support - overall comment

    OK, when used. Sometimes turn around with specific help was not timely. My team would seek a resolution on their own while waiting to hear back from support.


  • 4 out of 5.0, Reviewed

    Product(s): Telerik Test Studio by Progress

    Interface is easy to use, but playback tool needs some fine tuning.

    Overall Comment

    The interface is easy to use and learn quickly. The recording tool does not always perform as expected.

    What one piece of advice would you give other prospective customers?

    Look into many tools and find the one that integrates with your technologies best and provides the greatest return.

    What do you like most about the product or service?

    The record function makes it easy for those that are not as technical to pick it up and start creating automated scripts.

    What do you dislike most about the product?

    Inserting code into steps and then running the entire script seems to need some work. The product occasionally will crash as well when simply opening a project.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Make sure that management is hearing what the testers are saying rather than going with what they think is best.

    Service & support - overall comment

    Quick support when needed. Most issues I have been able to solve myself.


  • 4 out of 5.0, Reviewed

    Product(s): Telerik Test Studio by Progress

    Simple automation testing was easy; More complex testing requires training.

    Overall Comment

    While implementation was easy and developing straight forward "record and play" automation testing could be started right away, more complex automation testing was challenging mainly because training was not brought in on-site and local training was not availale.

    What one piece of advice would you give other prospective customers?

    While it is easy to use the product and develop straight forward test automation, the product is very powerful and I woud recommend getting some in-house training in order to get the full benefits out the features this product provides.

    What do you like most about the product or service?

    The product is very flexible when using it against various web applications. Also the recent addition of the API testing feature makes the product more competitive in the market.

    What do you dislike most about the product?

    Test Studio is not availble in Linux.

    What one thing do you wish the vendor did differently?

    We wish Test Studio offered an on-site training with the purchase of the product. The 4-hour web training purchased with the product was not enough for our implementation.

    If you could start over, what would your organization do differently?

    If the Test Studio implementation were to start all over again, an on-site training package would have been considered to be included in the purchase deal instead of a generic training webinar.

    Service & support - overall comment

    Service and Support is excellent and responsive. Whenever needed Support is willing to participate in a live demonstration of our issues via a web conference and at times the issues were resolved during these conferences.


  • 5 out of 5.0, Reviewed

    Product(s): Telerik Test Studio by Progress

    Implementation was easy and installation was easy.

    Overall Comment

    Ability to use product is very simple and the instructions were easy to follow. The support structure is awesome. Responses to support requests usually come less than 18 hours after submission. Feature requests are always looked at and sometimes even integrated.

    What one piece of advice would you give other prospective customers?

    Make sure that this product will work for you. If it does not fit your exact specs, look into the other products offered by the same company.

    What do you like most about the product or service?

    The ability to use it. Very simple and easy.

    What do you dislike most about the product?

    Not enough customization around integration with other platform tools.

    What one thing do you wish the vendor did differently?

    Change license structure to an on-demand license user instead of a single user license.

    If you could start over, what would your organization do differently?

    Make sure the infrastructure was in place first.

    Service & support - overall comment

    This is just a text box, it is not asking for anything specific in here.


  • 5 out of 5.0, Reviewed

    Product(s): Telerik Test Studio by Progress

    Wonderful Product, excellent integrations.

    Overall Comment

    We use a lot of the telerik tools in our every day development, so the compliment of test studio and it's tight integration with their own control sets are awesome!

    What one piece of advice would you give other prospective customers?

    This is 'the' tool for briding the gap between developers and testers, for having a tool to perform performance and load testing without having to have a separate team do it for you!

    What do you like most about the product or service?

    The collaboration between dev and sit, and the support we get from the vendor is awesome.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    nothing they have been great.

    If you could start over, what would your organization do differently?

    Get our senior leadership to take technologies recommendations seriously, sooner rather than later.

    Service & support - overall comment

    Telerik is ALWAYS there when I need them


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.6

Timely and complete response to product questions

(8)
4.4

Pricing and contract flexibility (pricing and terms)

(7)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.1

Ease of integration using standard APIs and tools

(8)
3.9

Quality and availability of end-user training

(8)
4.1

Ease of deployment

(8)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.7

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(8)
4.5

Quality of technical support

(8)
4.4

Quality of peer user community

(8)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.4

Match to Business Role Needs/Skills

(8)
4.0

Match to Technical role Needs/Skills

(8)
4.6

Template and Accelerators

(6)
4.0

Business Process Validation

(8)
4.0

Change Impact Analysis

(6)
4.3

Cross-platform support

(6)
3.7

Cross-browser support

(6)
4.5

Real device testing

(5)
4.2

Dashboards, Reporting and Analytics

(6)
4.3
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America