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4.1 out of 5.0 (7 ratings)

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We have aggregated ratings data on Worksoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Worksoft Certify

    Internal excitement because it was faster to learn than our previous tool, with many developers going out of their way to request licenses.

    Overall Comment

    Overall, good. Vendor support, particularly on-site support, was excellent. They were willing to work around our security restrictions.

    What one piece of advice would you give other prospective customers?

    Testing pieces were developed individually, without thought to combine them into a whole. As our automated testing matured, it would have been more useful to have thought about the whole picture first. We hired the vendor for extensive on-site training, and this was his mind-set. We were stubborn and did not listen.

    What do you like most about the product or service?

    Quick to learn, fast productive tests.

    What do you dislike most about the product?

    Documentation.

    What one thing do you wish the vendor did differently?

    Better documentation to use the advanced features. Help desk is overseas, adding a time-zone delay for responses. E.g. A Microsoft excel export issue was encountered, and hours spent seeking a work-around. After WorkSoft was finally contacted, the help desk immediately gave a non-intuitive but simple workaround. If this had been documented, it would have saved us hours of frustration.

    If you could start over, what would your organization do differently?

    1) Work to overcome internal security hurdles earlier. 2) Listen to the vendor.

    Service & support - overall comment

    satisfied

    Integration & Deployment - Overall comment

    Would have been higher if not for our own self-imposed security restrictions.


  • 5 out of 5.0, Reviewed

    Product(s): Worksoft Certify

    Worksoft Certify was our focus to create a strong foundation for our SAP application test automation solution

    Overall Comment

    Very satisfied with the overall experience. The product is simple to use and deploy and user adoption has been very successful.

    What one piece of advice would you give other prospective customers?

    Consider more progress solution such as Worksoft Certify than traditional test automation solutions.

    What do you like most about the product or service?

    Ease of use. intuitive interface.

    What do you dislike most about the product?

    Report output can be more presented in a more user friendly format.

    What one thing do you wish the vendor did differently?

    Spend more time with hand-on training and knowledge transfer.

    If you could start over, what would your organization do differently?

    Involve the business stakeholder earlier on in the process

    Service & support - overall comment

    The Worksoft team has been very supportive and available to assist with questions or issues that may arise.


  • 4 out of 5.0, Reviewed

    Product(s): Worksoft Certify

    Saving time saves money, Worksoft does both.

    Overall Comment

    My overall experience so far has been good. We have been able to decrease our testing time substantially, which allows our developers/programmers/IT personnel to spend more time on projects and improvements.

    What one piece of advice would you give other prospective customers?

    Pay close attention to training. Organize scenarios prior to training. Set rules of governance for creating test scenarios so that multiple areas can use each scenario where applicable.

    What do you like most about the product or service?

    The ability to customize.

    If you could start over, what would your organization do differently?

    Assign specific people to be Worksoft power users, instead of having so many ok users.

    Service & support - overall comment

    We have been able to get answers to our questions through training videos and/or support calls.


  • 5 out of 5.0, Reviewed

    Product(s): Worksoft Certify

    Worksoft suggested automation framework which is key of our project implementation.

    Overall Comment

    As the Market is demanding and Most of things which can be done by Human Eye need to be added into the new features. For ex Color comparison. The Overall Experience on the Worksoft Tool is very satisfactory. I would like to provide my inputs based on Automation, Execution and Maintenance Approach. Automation Automation of Test cases was never been easy job but by using Worksoft it is very much possible to Automate all Business critical test cases easily. Maintenance Maintenance of any tool is very expensive and require technical skilled people. Having Worksoft implemented it is very easy to update the new SAP programs, windows & objects by single click. Also if any new changes requested by the business in the current functionality of the Business scenario Worksoft database referential integrity any changes made to the transaction reflect an update on the overall business process which has significantly saved lot of time in Maintenance of Test scenarios. Execution The tool is beneficial through each phase of our release. We are doing 2 Major release every year with respect to SAP EHP and SP upgrades and for rest of the year we are implementing 120-150 Enhancements every month. And it wouldn't be possible to do with Human. Worksoft has really make a difference for Arla wherein during the last hours SAP has recommended to upgrade Kernels after the 80% completion of Regression Testing.

    What one piece of advice would you give other prospective customers?

    Before start of any Testing Setup in a Company . I would recommend to have a Test Concept in place.

    What do you like most about the product or service?

    Both are Exceptionally good.

    What do you dislike most about the product?

    Unfortunately no dislikes.

    What one thing do you wish the vendor did differently?

    Vendor is very Flexible and always ready to provide solution on the new challenges raises by the Business.

    If you could start over, what would your organization do differently?

    Implementation of any new tool is not an easy task for any Company. In my point of view the Organization should have the Test Concept in place. Below are Key for Test Concepts. 1. Strategically ISTQB Standardization Templates Processes and procedures Organization Vendors 2. Operational Wave Global Regression test Releases Upgrades Test scope and Reviews Test Coordinator Org. Changes 3. Solutions PMO/Projects Projects and test Master test plans Level test plans Test report Sign Off Process and procedures 4. Automation Worksoft HOTO (Project/GRT) WS-Impact analyzer WS-Execution Manager WS-Analyzer WS-Certify Vendor

    Product capabilities - overall comment

    Excellent

    Service & support - overall comment

    I am working with Worksoft from last 6 years and I would rate the Service and Support beyond my Expectations. The Company Employees don't ever said no to me on any kind of support and service demanded by Client.


  • 4 out of 5.0, Reviewed

    Product(s): Worksoft Certify

    Good product with ease of implementation. Testing automation is always a business challenge more than an IT one !

    Overall Comment

    Test automation via the recording program work well. we have good support from the vendor regarding the automation debugging. Some applications framework like Delphi are not working well with worksoft. The vendor offer us support to achive the automation but with no success.

    What one piece of advice would you give other prospective customers?

    N/A

    What do you like most about the product or service?

    Easy of use Integration with HPQC

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Involve since the beginning dedicated testing functionnal people.

    Service & support - overall comment

    Ease access of representant. They put us in contact with the support when we had issues. Good reaction delay from there side.


  • 4 out of 5.0, Reviewed

    Product(s): Worksoft Certify

    Strong in test automation.

    Overall Comment

    Ease of use of the tool and very efficient.

    Service & support - overall comment

    Good service and support


  • 3 out of 5.0, Reviewed

    Product(s): Worksoft Certify

    Performance of the tool can be improved a lot

    Overall Comment

    The tool as a whole is great but the technical support is not that great.

    What one piece of advice would you give other prospective customers?

    Don't reply on support when you are stuck with the technical challenges on the tool.

    What do you like most about the product or service?

    It has great features w.r.t automation of SAP.

    What do you dislike most about the product?

    I like the tool but not the technical support.

    What one thing do you wish the vendor did differently?

    Provide more technical support and access to their engineering team in case of technical challenges.

    If you could start over, what would your organization do differently?

    Understand the architecture of Worksoft and then plan for deploying the tool.

    Product capabilities - overall comment

    If I consider the tool itself it has great features that organizations can leverage.

    Integration & Deployment - Overall comment

    Ran into few technical challenges with the tool in running the daily regression tests.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Timely and complete response to product questions

(5)
3.8

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.0

Ease of integration using standard APIs and tools

(5)
3.2

Quality and availability of end-user training

(5)
3.6

Ease of deployment

(6)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.3

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(4)
4.0

Quality of technical support

(6)
4.0

Quality of peer user community

(3)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.4

Match to Business Role Needs/Skills

(6)
3.7

Match to Technical role Needs/Skills

(5)
4.2

Template and Accelerators

(6)
4.2

Business Process Validation

(5)
4.6

Change Impact Analysis

(3)
4.3

Cross-platform support

(5)
3.8

Cross-browser support

(5)
3.2

Dashboards, Reporting and Analytics

(4)
3.5
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America