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3.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Worksoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Worksoft Certify

    Performance of the tool can be improved a lot

    Overall Comment

    The tool as a whole is great but the technical support is not that great.

    What one piece of advice would you give other prospective customers?

    Don't reply on support when you are stuck with the technical challenges on the tool.

    What do you like most about the product or service?

    It has great features w.r.t automation of SAP.

    What do you dislike most about the product?

    I like the tool but not the technical support.

    What one thing do you wish the vendor did differently?

    Provide more technical support and access to their engineering team in case of technical challenges.

    If you could start over, what would your organization do differently?

    Understand the architecture of Worksoft and then plan for deploying the tool.

    Product capabilities - overall comment

    If I consider the tool itself it has great features that organizations can leverage.

    Integration & Deployment - Overall comment

    Ran into few technical challenges with the tool in running the daily regression tests.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from vendor?

Yes


Was the support package worth it?

I'm unsure


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
2.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Match to Business Role Needs/Skills

(1)
3.0

Match to Technical role Needs/Skills

(1)
3.0

Template and Accelerators

(1)
3.0

Business Process Validation

(1)
4.0

Change Impact Analysis

(1)
4.0

Cross-platform support

(1)
4.0

Cross-browser support

(1)
2.0

Dashboards, Reporting and Analytics

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

North America