4 out of 5.0, Reviewed Aug 5, 2016
Overall, good. Vendor support, particularly on-site support, was excellent. They were willing to work around our security restrictions.
Testing pieces were developed individually, without thought to combine them into a whole. As our automated testing matured, it would have been more useful to have thought about the whole picture first. We hired the vendor for extensive on-site training, and this was his mind-set. We were stubborn and did not listen.
Quick to learn, fast productive tests.
Better documentation to use the advanced features. Help desk is overseas, adding a time-zone delay for responses. E.g. A Microsoft excel export issue was encountered, and hours spent seeking a work-around. After WorkSoft was finally contacted, the help desk immediately gave a non-intuitive but simple workaround. If this had been documented, it would have saved us hours of frustration.
1) Work to overcome internal security hurdles earlier. 2) Listen to the vendor.
Would have been higher if not for our own self-imposed security restrictions.
5 out of 5.0, Reviewed Aug 4, 2016
Very satisfied with the overall experience. The product is simple to use and deploy and user adoption has been very successful.
Consider more progress solution such as Worksoft Certify than traditional test automation solutions.
Ease of use. intuitive interface.
Report output can be more presented in a more user friendly format.
Spend more time with hand-on training and knowledge transfer.
Involve the business stakeholder earlier on in the process
The Worksoft team has been very supportive and available to assist with questions or issues that may arise.
4 out of 5.0, Reviewed Aug 3, 2016
My overall experience so far has been good. We have been able to decrease our testing time substantially, which allows our developers/programmers/IT personnel to spend more time on projects and improvements.
Pay close attention to training. Organize scenarios prior to training. Set rules of governance for creating test scenarios so that multiple areas can use each scenario where applicable.
The ability to customize.
Assign specific people to be Worksoft power users, instead of having so many ok users.
We have been able to get answers to our questions through training videos and/or support calls.
5 out of 5.0, Reviewed Aug 3, 2016
As the Market is demanding and Most of things which can be done by Human Eye need to be added into the new features. For ex Color comparison. The Overall Experience on the Worksoft Tool is very satisfactory. I would like to provide my inputs based on Automation, Execution and Maintenance Approach. Automation Automation of Test cases was never been easy job but by using Worksoft it is very much possible to Automate all Business critical test cases easily. Maintenance Maintenance of any tool is very expensive and require technical skilled people. Having Worksoft implemented it is very easy to update the new SAP programs, windows & objects by single click. Also if any new changes requested by the business in the current functionality of the Business scenario Worksoft database referential integrity any changes made to the transaction reflect an update on the overall business process which has significantly saved lot of time in Maintenance of Test scenarios. Execution The tool is beneficial through each phase of our release. We are doing 2 Major release every year with respect to SAP EHP and SP upgrades and for rest of the year we are implementing 120-150 Enhancements every month. And it wouldn't be possible to do with Human. Worksoft has really make a difference for Arla wherein during the last hours SAP has recommended to upgrade Kernels after the 80% completion of Regression Testing.
Before start of any Testing Setup in a Company . I would recommend to have a Test Concept in place.
Both are Exceptionally good.
Unfortunately no dislikes.
Vendor is very Flexible and always ready to provide solution on the new challenges raises by the Business.
Implementation of any new tool is not an easy task for any Company. In my point of view the Organization should have the Test Concept in place. Below are Key for Test Concepts. 1. Strategically ISTQB Standardization Templates Processes and procedures Organization Vendors 2. Operational Wave Global Regression test Releases Upgrades Test scope and Reviews Test Coordinator Org. Changes 3. Solutions PMO/Projects Projects and test Master test plans Level test plans Test report Sign Off Process and procedures 4. Automation Worksoft HOTO (Project/GRT) WS-Impact analyzer WS-Execution Manager WS-Analyzer WS-Certify Vendor
I am working with Worksoft from last 6 years and I would rate the Service and Support beyond my Expectations. The Company Employees don't ever said no to me on any kind of support and service demanded by Client.
4 out of 5.0, Reviewed Aug 1, 2016
Test automation via the recording program work well. we have good support from the vendor regarding the automation debugging. Some applications framework like Delphi are not working well with worksoft. The vendor offer us support to achive the automation but with no success.
Easy of use Integration with HPQC
Involve since the beginning dedicated testing functionnal people.
Ease access of representant. They put us in contact with the support when we had issues. Good reaction delay from there side.
4 out of 5.0, Reviewed Aug 1, 2016
Ease of use of the tool and very efficient.
Good service and support
3 out of 5.0, Reviewed Jun 3, 2016
The tool as a whole is great but the technical support is not that great.
Don't reply on support when you are stuck with the technical challenges on the tool.
It has great features w.r.t automation of SAP.
I like the tool but not the technical support.
Provide more technical support and access to their engineering team in case of technical challenges.
Understand the architecture of Worksoft and then plan for deploying the tool.
If I consider the tool itself it has great features that organizations can leverage.
Ran into few technical challenges with the tool in running the daily regression tests.