4 out of 5.0, Reviewed Apr 4, 2016
Technical aspects of product strong - this is an extremely easy to use / easy to navigate platform. Very little training is required to begin using. Implementation services / sourcing expertise / best practice sharing is very "basic"; Leadership is very flexible, willing to adopt to business needs.
Ensure thoughtful, complete technology roll out process with suppliers during implementation.
ease of use - able to implement multiple modules with very little training.
New SAAS solution can continue to be simplified (less "clicks") - this product continues to evolve / improve with new releases.
Improved Asia-support model.
4 out of 5.0, Reviewed Mar 2, 2016
Having been through several e-sourcing implementations, this experience was far and away the best. Determine has the right people in customer service / account management and implementation. The support and knowledge at Determine are what makes them stand above other industry players.
See question about starting over -- validate and cleanse your data.
The ease of use is off the charts. The current iteration of SmartSource isn't as flashy as other platforms, but that's been beneficial -- I was able to successfully train everyone from our well-educated VP to several plant-level people who barely scraped by high school. The platform has the functionality of a world class product with an ease of use that can't be beat.
There are some enhancements that could be made to suit a sourcing organization looking to use next-level tools. For example, the supplier information management tool is excellent and allows us to collect and store any information we want about a vendor, but there is no scoring mechanism to help us stratify the vendors. We have a lot of data that requires outside (Excel) manipulation to become actionable.
Determine did an excellent job. At times they had to drag us, kicking and screaming, through implementation.
"It's not you; it's me." But it really was "me." Implementing the various modules from Determine required collection, analysis, and cleansing of data from our 15 portfolio companies. The workload required too many moving pieces from a thin labor force; in the end, the higher-ups decided to dump the data into the modules and fix-as-we-go. Result: Acme, Acme Inc, and Acme Incorporated (same vendor) are listed as three separate vendors in the system. The spend isn't accurate unless you round up all three vendors. Neither is the performance data, or even the key contacts in the Supplier Information Management module. Measure twice, cut once. And if you don't have the staff, bring in a 3rd party to help you corral and cleanse your data before shuttling it into the modules. E-systems are only as good as the data you put in them.
It's a world-class suite. There's always room for improvement, of course, and my group may want functionality that is perhaps localized and not enough of a benefit to the entire customer base to make it worth developing, but overall this is a solid platform.
Again, this is what makes Determine stand out. The service and support staff, most of whom have Sourcing/Procurement backgrounds, know their product and know how to help you use it. Program changes like custom reports happened within hours.
This is where they shine. As mentioned earlier, the implementation manager at times figuratively grabbed us by the ears and made us have a successful integration.
4 out of 5.0, Reviewed Mar 1, 2016
Our overall experience was great. From the representative that we first spoke to, to the trainer, and the support staff, it was very professional and reactive.
Have your implementation strategy mapped out if you are going to use all the modules that are offered.
The inaction between the modules and the Windows look and feel.
Spend more time thinking about the way we set up the rules for spend analytics.
Support is alwasy very responsive.
4 out of 5.0, Reviewed Feb 29, 2016
SmartSource is a strong bidding platform. It is particularly adept in engaging stakeholders in both technical and commercial evaluation using supplier surveys and stakeholder evaluation. Determine has always been responsive in addressing our business requirements. The platform is dependable and reliable with few technical problems.
Through acquisition, Determine is in the process of broadening their footprint well beyond the strategic sourcing and bidding process. The components (sourcing \ bidding, P2P, contract authoring\administration) may each independently be good products but, how they integrate into a single platform is not known yet. Implementation today is a different proposition than the implementation of any single component. There is no doubt greater benefit but, perhaps there is some unproven integration.
The bidding process, survey capabilities, and stakeholder analysis.
As it is Software-as-a-Service or a third-party hosted application, it need a simplified method to archive projects when they are completed. We are required to keep records indpendent of the third-party. Currently, it involves downloading different components. I'm not convinced all of our users archive the same way. Some of the projects have a great deal of information. A simplified process for requesting back up information by project would be beneficial.
Through acquisition, Determine is in the process of broadening their footprint well beyond the strategic sourcing and bidding process.
Considered tighter integration and automation with other internal supply chain and contracting tools. We have a high utilization but, it is not part of an automated process.
Overall, the former Iasta worked with us on numerous occasions to incorporate additional business requirements into the product. The working relationship has always been good. Support on day-to-day issues is very good as well.
4 out of 5.0, Reviewed Feb 25, 2016
In my experience, Determine has a long history and is the easiest to use. I have implemented it at 3 different companies.
Ease of use and very knowledgeable assistance.
The biggest challenge we had was with 21 separate ERP's. Getting the data into Determine is the most critical step. If I could do one thing differently, I would pay to take the data feeds from the units rather than trying to consolidate them to provide to Determine.
It has taken us a very long time to turn on all the modules.
Deployment is taking us a long time because of internal company difficulties. In the past, it has been much quicker. I feel that a full deployment team should be put in place to visit and align with the IT and Finance teams of the company doing the deployment.
1 of 1 peer(s) found this review helpful.