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strategic-sourcing-application-suites determine All Markets > Strategic Sourcing Application Suites

Determine

4.0 out of 5.0 (5 ratings)

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We have aggregated ratings data on Determine but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SmartSource

    Technology easy to use and implement,customer service / sourcing expertise needs to evolve

    Overall Comment

    Technical aspects of product strong - this is an extremely easy to use / easy to navigate platform. Very little training is required to begin using. Implementation services / sourcing expertise / best practice sharing is very "basic"; Leadership is very flexible, willing to adopt to business needs.

    What one piece of advice would you give other prospective customers?

    Ensure thoughtful, complete technology roll out process with suppliers during implementation.

    What do you like most about the product or service?

    ease of use - able to implement multiple modules with very little training.

    What do you dislike most about the product?

    New SAAS solution can continue to be simplified (less "clicks") - this product continues to evolve / improve with new releases.

    What one thing do you wish the vendor did differently?

    Improved Asia-support model.


  • 4 out of 5.0, Reviewed

    Product(s): SmartSource

    A strong platform with peerless customer support.

    Overall Comment

    Having been through several e-sourcing implementations, this experience was far and away the best. Determine has the right people in customer service / account management and implementation. The support and knowledge at Determine are what makes them stand above other industry players.

    What one piece of advice would you give other prospective customers?

    See question about starting over -- validate and cleanse your data.

    What do you like most about the product or service?

    The ease of use is off the charts. The current iteration of SmartSource isn't as flashy as other platforms, but that's been beneficial -- I was able to successfully train everyone from our well-educated VP to several plant-level people who barely scraped by high school. The platform has the functionality of a world class product with an ease of use that can't be beat.

    What do you dislike most about the product?

    There are some enhancements that could be made to suit a sourcing organization looking to use next-level tools. For example, the supplier information management tool is excellent and allows us to collect and store any information we want about a vendor, but there is no scoring mechanism to help us stratify the vendors. We have a lot of data that requires outside (Excel) manipulation to become actionable.

    What one thing do you wish the vendor did differently?

    Determine did an excellent job. At times they had to drag us, kicking and screaming, through implementation.

    If you could start over, what would your organization do differently?

    "It's not you; it's me." But it really was "me." Implementing the various modules from Determine required collection, analysis, and cleansing of data from our 15 portfolio companies. The workload required too many moving pieces from a thin labor force; in the end, the higher-ups decided to dump the data into the modules and fix-as-we-go. Result: Acme, Acme Inc, and Acme Incorporated (same vendor) are listed as three separate vendors in the system. The spend isn't accurate unless you round up all three vendors. Neither is the performance data, or even the key contacts in the Supplier Information Management module. Measure twice, cut once. And if you don't have the staff, bring in a 3rd party to help you corral and cleanse your data before shuttling it into the modules. E-systems are only as good as the data you put in them.

    Product capabilities - overall comment

    It's a world-class suite. There's always room for improvement, of course, and my group may want functionality that is perhaps localized and not enough of a benefit to the entire customer base to make it worth developing, but overall this is a solid platform.

    Service & support - overall comment

    Again, this is what makes Determine stand out. The service and support staff, most of whom have Sourcing/Procurement backgrounds, know their product and know how to help you use it. Program changes like custom reports happened within hours.

    Integration & Deployment - Overall comment

    This is where they shine. As mentioned earlier, the implementation manager at times figuratively grabbed us by the ears and made us have a successful integration.


  • 4 out of 5.0, Reviewed

    Product(s): SmartSource

    Data flowed from module to module

    Overall Comment

    Our overall experience was great. From the representative that we first spoke to, to the trainer, and the support staff, it was very professional and reactive.

    What one piece of advice would you give other prospective customers?

    Have your implementation strategy mapped out if you are going to use all the modules that are offered.

    What do you like most about the product or service?

    The inaction between the modules and the Windows look and feel.

    What do you dislike most about the product?

    Reporting capabilities

    If you could start over, what would your organization do differently?

    Spend more time thinking about the way we set up the rules for spend analytics.

    Service & support - overall comment

    Support is alwasy very responsive.


  • 4 out of 5.0, Reviewed

    Product(s): SmartSource

    SmartSource a solid product, Determine a proven provider.

    Overall Comment

    SmartSource is a strong bidding platform. It is particularly adept in engaging stakeholders in both technical and commercial evaluation using supplier surveys and stakeholder evaluation. Determine has always been responsive in addressing our business requirements. The platform is dependable and reliable with few technical problems.

    What one piece of advice would you give other prospective customers?

    Through acquisition, Determine is in the process of broadening their footprint well beyond the strategic sourcing and bidding process. The components (sourcing \ bidding, P2P, contract authoring\administration) may each independently be good products but, how they integrate into a single platform is not known yet. Implementation today is a different proposition than the implementation of any single component. There is no doubt greater benefit but, perhaps there is some unproven integration.

    What do you like most about the product or service?

    The bidding process, survey capabilities, and stakeholder analysis.

    What do you dislike most about the product?

    As it is Software-as-a-Service or a third-party hosted application, it need a simplified method to archive projects when they are completed. We are required to keep records indpendent of the third-party. Currently, it involves downloading different components. I'm not convinced all of our users archive the same way. Some of the projects have a great deal of information. A simplified process for requesting back up information by project would be beneficial.

    What one thing do you wish the vendor did differently?

    Through acquisition, Determine is in the process of broadening their footprint well beyond the strategic sourcing and bidding process.

    If you could start over, what would your organization do differently?

    Considered tighter integration and automation with other internal supply chain and contracting tools. We have a high utilization but, it is not part of an automated process.

    Service & support - overall comment

    Overall, the former Iasta worked with us on numerous occasions to incorporate additional business requirements into the product. The working relationship has always been good. Support on day-to-day issues is very good as well.


  • 4 out of 5.0, Reviewed

    Product(s): SmartSource

    Customer focused and strives for a seamless product that's intuitive and effective.

    Overall Comment

    In my experience, Determine has a long history and is the easiest to use. I have implemented it at 3 different companies.

    What do you like most about the product or service?

    Ease of use and very knowledgeable assistance.

    If you could start over, what would your organization do differently?

    The biggest challenge we had was with 21 separate ERP's. Getting the data into Determine is the most critical step. If I could do one thing differently, I would pay to take the data feeds from the units rather than trying to consolidate them to provide to Determine.

    Service & support - overall comment

    It has taken us a very long time to turn on all the modules.

    Integration & Deployment - Overall comment

    Deployment is taking us a long time because of internal company difficulties. In the past, it has been much quicker. I feel that a full deployment team should be put in place to visit and align with the IT and Finance teams of the company doing the deployment.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.6

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(5)
4.2

Pricing and contract flexibility (pricing and terms)

(5)
4.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(5)
4.4

Ease of deployment

(5)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.6

Quality of technical support

(5)
4.2

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Functional Assessment

Vendor/Product Selection

Analytics Team Leader

End User Support Manager

Executive Sponsor

Implementation, Maintenance or other IT support

User Training

Analytics User

Application Lead

Data Steward

Development/Integration

Technical Assessment

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve supplier or partner relations

Cost management

Improve compliance and risk management

Drive innovation

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Strong services expertise

Breadth of services

Financial/organizational viability

Strong customer focus

Pre-existing relationships

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place?

North America

APAC

EMEA

Latin America