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strategic-sourcing-application-suites gep All Markets > Strategic Sourcing Application Suites

GEP

3.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on GEP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Smart by GEP

    Great implementation support. Be sure to understand your organization's data first.

    Overall Comment

    GEP is organized and drives results on schedule. They are very focused on customer satisfaction and performed well and at times above our exepectations.

    What one piece of advice would you give other prospective customers?

    Understand what data is necessary to provide the answers to your immediate needs AND future. We provided what we could get our hands on quickly to facilitate a fast implementation and had to revisit various dimensions and extracts to move to the next round of issues.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Doesn't appear to have an automated data transfer process.

    What one thing do you wish the vendor did differently?

    Provide more guidance up front on data requirements. GEP is almost too flexible.

    If you could start over, what would your organization do differently?

    Spend more effort up front preparing our data.


  • 2 out of 5.0, Reviewed

    Product(s): Smart by GEP

    GEP Smart Suite not so smart in implementation.

    Overall Comment

    Implementation of the GEP smart suite was a long and drawn out process. In two years we were not completely implemented and were struggling with adoption on an incomplete implementation. Though responsive, GEP implementation staff and training staff struggle with communicating in English and simply explaining their tool. Pre-implementation GEP did not do a good job engaging our team and managing expectations. The actual implementation of specific modules seemed to be out of order. The time to data normalization and GEPs categories did not match how we did business.

    What one piece of advice would you give other prospective customers?

    As in any SaaS implementation, do your homework and only focus on the core competencies of the software. You will need to do a lot of work. Require that the normalization of data and the categories match how you report to your management. Being in IT our management looked for near real-time data, GEP tends to be lagging and directionally correct in comparison to running ad-hoc AP reports and creating pivot tables. Dedicate multiple staff for a minimum of 2 years to make the software successful and to ensure the outcome is beneficial to the enterprise.

    What do you like most about the product or service?

    Did not gain full capabilities before leaving the company.

    What do you dislike most about the product?

    Did not deliver as promised

    What one thing do you wish the vendor did differently?

    Taken more responsibility when the project was derailing. Improve their

    If you could start over, what would your organization do differently?

    Better due diligence related to other successful implementations. Dedicating more staff hours on our team for training and implementation duties. Required GEP to provide training and implementation staff to be fluent in English. Required more on-site interaction by GEP. Manage internal expectations of stakeholder better.

    Service & support - overall comment

    As the product took so long to implement, the only support we recieved did a poor job addressing our needs.


  • 4 out of 5.0, Reviewed

    Product(s): Smart by GEP

    System is easy to use once you know the tool.

    Overall Comment

    The system is easy to use once you have good knowledge on the tool. There is terminology that is confusing... (not intuitive to a new user).

    What one piece of advice would you give other prospective customers?

    Take stock of the tools in your organization, and identify what you are looking for. If you take the approach of streamlining the tools for your organization - you may want to look at a product that offers more.

    What do you like most about the product or service?

    It's aesthetically pleasing.

    What do you dislike most about the product?

    The terminology can be confusing to new users.

    What one thing do you wish the vendor did differently?

    They were very helpful during implementation.

    If you could start over, what would your organization do differently?

    GEP is competitively priced, but you get what you pay for. We should look at our user base (stakeholders), and make an investment to allow for a tool that can do more.... rather than use multiple tools - streamline tools within the organization (Ariba, for example, can replace 3-4 of the tools we use and one of them is GEP).

    Service & support - overall comment

    Support was responsive, and helpful when needed.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(3)
3.0

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(3)
3.0

Ease of deployment

(3)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.3

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(3)
3.7

Quality of technical support

(2)
3.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Data Steward

Analytics Team Leader

Analytics User

End User Computing Stakeholder

Functional Assessment

Implementation, Maintenance or other IT support

Technical assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Enhance decision making

Improve business process outcomes

Create internal/operational efficiencies

Improve business process agility

Improve compliance & risk management

Improve customer relations/service

Drive innovation

Drive revenue growth

Improve supplier or partner relationships

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America