Nov 28, 2016
GEP is organized and drives results on schedule. They are very focused on customer satisfaction and performed well and at times above our exepectations.
Sep 23, 2016
Implementation of the GEP smart suite was a long and drawn out process. In two years we were not completely implemented and were struggling with adoption on an incomplete implementation. Though responsive, GEP implementation staff and training staff struggle with communicating in English and simply explaining their tool. Pre-implementation GEP did not do a good job engaging our team and managing expectations. The actual implementation of specific modules seemed to be out of order. The time to data normalization and GEPs categories did not match how we did business.
Sep 19, 2016
The system is easy to use once you have good knowledge on the tool. There is terminology that is confusing... (not intuitive to a new user).