2 out of 5.0, Reviewed Sep 23, 2016
Implementation of the GEP smart suite was a long and drawn out process. In two years we were not completely implemented and were struggling with adoption on an incomplete implementation. Though responsive, GEP implementation staff and training staff struggle with communicating in English and simply explaining their tool. Pre-implementation GEP did not do a good job engaging our team and managing expectations. The actual implementation of specific modules seemed to be out of order. The time to data normalization and GEPs categories did not match how we did business.
As in any SaaS implementation, do your homework and only focus on the core competencies of the software. You will need to do a lot of work. Require that the normalization of data and the categories match how you report to your management. Being in IT our management looked for near real-time data, GEP tends to be lagging and directionally correct in comparison to running ad-hoc AP reports and creating pivot tables. Dedicate multiple staff for a minimum of 2 years to make the software successful and to ensure the outcome is beneficial to the enterprise.
Did not gain full capabilities before leaving the company.
Did not deliver as promised
Taken more responsibility when the project was derailing. Improve their
Better due diligence related to other successful implementations. Dedicating more staff hours on our team for training and implementation duties. Required GEP to provide training and implementation staff to be fluent in English. Required more on-site interaction by GEP. Manage internal expectations of stakeholder better.
As the product took so long to implement, the only support we recieved did a poor job addressing our needs.
4 out of 5.0, Reviewed Sep 19, 2016
The system is easy to use once you have good knowledge on the tool. There is terminology that is confusing... (not intuitive to a new user).
Take stock of the tools in your organization, and identify what you are looking for. If you take the approach of streamlining the tools for your organization - you may want to look at a product that offers more.
It's aesthetically pleasing.
The terminology can be confusing to new users.
They were very helpful during implementation.
GEP is competitively priced, but you get what you pay for. We should look at our user base (stakeholders), and make an investment to allow for a tool that can do more.... rather than use multiple tools - streamline tools within the organization (Ariba, for example, can replace 3-4 of the tools we use and one of them is GEP).
Support was responsive, and helpful when needed.