3.3 out of 5 (4 Ratings)

4 Verified Reviews

Smart by GEP

good product, usability could be better

Good product, local support would be helpful

Smart by GEP

Great implementation support. Be sure to understand your organization's data first.

GEP is organized and drives results on schedule. They are very focused on customer satisfaction and performed well and at times above our exepectations.

Smart by GEP

GEP Smart Suite not so smart in implementation.

Implementation of the GEP smart suite was a long and drawn out process. In two years we were not completely implemented and were struggling with adoption on an incomplete implementation. Though responsive, GEP implementation staff and training staff struggle with communicating in English and simply explaining their tool. Pre-implementation GEP did not do a good job engaging our team and managing expectations. The actual implementation of specific modules seemed to be out of order. The time to data normalization and GEPs categories did not match how we did business.

Smart by GEP

System is easy to use once you know the tool.

The system is easy to use once you have good knowledge on the tool. There is terminology that is confusing... (not intuitive to a new user).