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strategic-sourcing-application-suites ibm All Markets > Strategic Sourcing Application Suites

IBM

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): IBM Emptoris Contract Management

    Implementation smooth after performance tuning

    Overall Comment

    Strong product & established vendor

    What one piece of advice would you give other prospective customers?

    Performance Testing

    What do you like most about the product or service?

    Maturity of application

    What do you dislike most about the product?

    Required ongoing negotiation to resolve performance.

    If you could start over, what would your organization do differently?

    Include Performance benchmarking in testing approach.

    Product capabilities - overall comment

    Mature functionality

    Service & support - overall comment

    Readily available to answer questions via phone

    Integration & Deployment - Overall comment

    Not as responsive to performance issue as expected from this vendor.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration


Why did you purchase the software or service?

Improve business process agility


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America