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strategic-sourcing-application-suites pool4tool All Markets > Strategic Sourcing Application Suites

POOL4TOOL

4.3 out of 5.0 (7 ratings)

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We have aggregated ratings data on POOL4TOOL but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): POOL4TOOL Supplier Relationship Management Suite

    gives a platform to work globally in one tool

    Overall Comment

    Effective tool to review all suppliers. Ideal for Supplier evaluation/ overview suppliers. Enables to have a global platform.


  • 5 out of 5.0, Reviewed

    Product(s): POOL4TOOL Sourcing Suite,POOL4TOOL Supplier Relationship Management Suite

    Makes supplier relationships easier!

    Overall Comment

    Good support by Pool4Tool. High experience of Project Lead. Very good product portfolio.

    What one piece of advice would you give other prospective customers?

    Describe in detail your overall requirements.

    What do you like most about the product or service?

    The strong organization of Pool4Tool.

    What do you dislike most about the product?

    -

    What one thing do you wish the vendor did differently?

    Nothing important.

    If you could start over, what would your organization do differently?

    Describe more detailed the requirements.


  • 5 out of 5.0, Reviewed

    Product(s): POOL4TOOL Sourcing Suite,POOL4TOOL Supplier Relationship Management Suite,POOL4TOOL Supplier Risk Management Suite,POOL4TOOL Supply Chain Management Suite

    Great technology & promising UI roadmap.

    Overall Comment

    High degree of flexibility towards customer needs in consulting, but especially in the out of the box Customer-Admin-UI.

    What one piece of advice would you give other prospective customers?

    Focus on the Workflow-Engine. This is the most powerful module of the entire portfolio.

    What do you like most about the product or service?

    Fast & Flexible towards customer needs.

    What do you dislike most about the product?

    Change Management across different instances.

    What one thing do you wish the vendor did differently?

    Mobility is still an area of improvement.


  • 4 out of 5.0, Reviewed

    Product(s): POOL4TOOL Sourcing Suite,POOL4TOOL Supplier Relationship Management Suite,POOL4TOOL Supply Chain Management Suite

    Pool4Tool is the platform for the transparency in procurement.

    Overall Comment

    Pool4Tool is our most important partner for the purchasing department. 90% of all requests will be taken over P4T.

    What one piece of advice would you give other prospective customers?

    Start with the easiest modules to implement, and modules with the best ROI.

    What do you like most about the product or service?

    As a web tool, we don't need any local installation. The system is worldwide 24h available over the internet.

    What do you dislike most about the product?

    Developing capacities have to increase. Schedule changes needs better communication between vendor and customer.

    What one thing do you wish the vendor did differently?

    The increase of the project manager capacity.

    If you could start over, what would your organization do differently?

    Make your processes transparent. Make thoughts about the best practice solutions and your requirements in the Blueprint.


  • 4 out of 5.0, Reviewed

    Product(s): POOL4TOOL Sourcing Suite,POOL4TOOL Supplier Relationship Management Suite,POOL4TOOL Supply Chain Management Suite

    One tool that supports all processes required.

    Overall Comment

    Quick and fast rollout, flexibility to implement our requirements.

    What one piece of advice would you give other prospective customers?

    closely follow-up timely realization of actions and to do's.

    What do you like most about the product or service?

    wide range of the solution.

    What do you dislike most about the product?

    the last mile (5%) did take too long.

    What one thing do you wish the vendor did differently?

    show more best practices instead of special customizations.

    If you could start over, what would your organization do differently?

    provide more comfortable project timeline.

    Product capabilities - overall comment

    scope of solution.

    Service & support - overall comment

    sometimes disconnect between support and programmer.

    Integration & Deployment - Overall comment

    SAP integration and connectivity.


  • 4 out of 5.0, Reviewed

    Product(s): POOL4TOOL Supplier Relationship Management Suite

    Great way to communicate with suppliers

    Overall Comment

    Very good tool for dealing with external partners.

    What one piece of advice would you give other prospective customers?

    Proper capacity planning. The schedule should not be too tight.

    What do you like most about the product or service?

    Modular setup.

    What do you dislike most about the product?

    Tight programming capacities.

    What one thing do you wish the vendor did differently?

    More project management capacities.

    If you could start over, what would your organization do differently?

    First start the implementation with SRM-module, then with the SCM-module.


  • 4 out of 5.0, Reviewed

    Product(s): POOL4TOOL Sourcing Suite,POOL4TOOL Supplier Relationship Management Suite

    Powerful system for today and the future, but don't take short-cuts.

    Overall Comment

    Overall product is very powerful and the team sees the value that it provides now and for the future. Internally, launch was a struggle due to a lack of a dedicated project manager, insufficient time spent on process mapping, lack of understanding for system capabilities and unrealistic timing expectations. Externally, challenges included an inexperienced team and inadaquate information sharing.

    What one piece of advice would you give other prospective customers?

    Identify a dedicated project leader from the user group. Be sure to conduct a reference call/demo with an existing customer.

    What do you like most about the product or service?

    Powerful - highly configurable which provides flexibility, but can also create customized workflow if an off-the-shelf solution is not readily available. Great product breadth and depth. Overall, this product allows our team become more streamlined and agile with business processes, improved leadership visibility, controls and data management.

    What do you dislike most about the product?

    Lack of system documentation and reference materials.

    What one thing do you wish the vendor did differently?

    The vendor should propose default workflow as a starting point for new customers and then jointly modify throughout the development process. To start with a "blank sheet of paper" approach takes signficantly more time for both parties and exposes the new, unproven workflows to potential problems. Workflow validation needs to be improved. Prefer to start with a best-in-class solution and then adjust.

    If you could start over, what would your organization do differently?

    Our team would have spent considerably more time in the development of workflow process mapping and formalization of these workflow expectations.

    Product capabilities - overall comment

    Tremendous potential

    Service & support - overall comment

    Have weekly meetings with launch team to review open issues.

    Integration & Deployment - Overall comment

    P4T struggled in this area. Do not believe future launches will be as difficult, but improvements with workflow planning and product validation would be expected.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.1

Ability to understand your organization's needs

(7)
4.3

Timely and complete response to product questions

(7)
4.1

Pricing and contract flexibility (pricing and terms)

(7)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.0

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(6)
4.3

Quality and availability of end-user training

(3)
4.0

Ease of deployment

(5)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.0

Quality of technical support

(6)
4.3

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.7
Section
1

Additional Context

What was the nature of your involvement?

Vendor Management

Application Lead

Development/Integration

End User Support Manager

Functional Assessment

System Administrator

User Training

Analytics Team Leader

Analytics User

Business Analysts

End User Computing Stakeholder

Executive Sponsor

Implementation, Maintenance or other IT support

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve supplier or partner relations

Improve business process agility

Improve compliance and risk management

Drive innovation

Improve business process outcomes

Cost management

Enhance decision making

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Breadth of services

Product roadmap and future vision

Financial/organizational viability

Strong services expertise

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

North America

Asia/Pacific

Latin America