3 out of 5.0, Reviewed Sep 19, 2016
The support portal is not flexible with turn around time. The recent upgrade of Proactis was forcing our internal process to change instead of meeting our requests with the current process of purchasepoint which is reaching EOL.
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I like that the system has a very user-friendly workflow admin portal where I am able to navigate with ease.
I dislike the suppport ticket turn around time and that a user manual for training is not available.
I wish the vendor would have taken our internal process into consideration strongly and not focused so much on closing the business deal.
I would request the vendor to perform a full demo of the product and mirror the current process of our internal environment prior to discussing price and false promises. This would allow us the opportunity to see where we can create custom changes in advance and not have so many future enhancements that would not work along the way.
Most technical issues required several meetings before a solution was resolved.
Deployment took almost 14 months due to several customizations that were revealed after we signed the agreement.