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strategic-sourcing-application-suites proactis All Markets > Strategic Sourcing Application Suites

Proactis

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Proactis Purchase-to-Pay

    Procurement platform upgrade not adoptable to our internal process.

    Overall Comment

    The support portal is not flexible with turn around time. The recent upgrade of Proactis was forcing our internal process to change instead of meeting our requests with the current process of purchasepoint which is reaching EOL.

    What one piece of advice would you give other prospective customers?

    Send full and detailed request for information to the vendor and vet with more then one source.

    What do you like most about the product or service?

    I like that the system has a very user-friendly workflow admin portal where I am able to navigate with ease.

    What do you dislike most about the product?

    I dislike the suppport ticket turn around time and that a user manual for training is not available.

    What one thing do you wish the vendor did differently?

    I wish the vendor would have taken our internal process into consideration strongly and not focused so much on closing the business deal.

    If you could start over, what would your organization do differently?

    I would request the vendor to perform a full demo of the product and mirror the current process of our internal environment prior to discussing price and false promises. This would allow us the opportunity to see where we can create custom changes in advance and not have so many future enhancements that would not work along the way.

    Service & support - overall comment

    Most technical issues required several meetings before a solution was resolved.

    Integration & Deployment - Overall comment

    Deployment took almost 14 months due to several customizations that were revealed after we signed the agreement.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(1)
1.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did your deployment take?

12 months or more


Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
1.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
2.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
2.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

End User Computing Stakeholder

End User Support Manager

Functional Assessment

System Administrator

Technical assessment

User Training

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve compliance & risk management

Improve customer relations/service

Improve supplier or partner relationships


What were the key factors that drove your decision? Multiple responses allowed.

Financial/organizational viability

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America