3.3 out of 5 (13 Ratings)
Apr 27, 2017
Vendor was helpful in driving the program while selling it to the internal stakeholders, however support for driving user adoption was not adequate. Meetings with industry peers were coordinated which gave us an opportunity to share best practices and lessons learnt during and post implementation.
Apr 3, 2017
Lots of customization made our implementation tough.
Mar 16, 2017
Good overall experience. But application connectivity to SAP ERP not seemless.
Mar 15, 2017
Support isn't quite what we've needed to be. Sales department ensured cross compatibility with SAP but they are not quite there yet.
Mar 14, 2017
Ariba understand their product but had difficulty getting application support during implementation
Feb 21, 2017
The vendor truly engages and works as a collaborative partner through the implementation process.
Feb 3, 2017
Limited interaction with vendor. Other team members were more involved.
Jan 20, 2017
Ariba did not live up to the promises
Jan 16, 2017
Overall the tool functions as required, but the UI has definitely become less and less intuitive with each update. Having access to Ariba Discovery is an invaluable tool, that allows to to identify perspective suppliers, and can pull chosen suppliers directly into any sourcing event. There is definitely room for improvement in ease of use, but this is a very powerful tool that can generate some great cost savings opportunities.
Dec 9, 2016
Platform operates as advertised with minimal downtime. System capabilities exceed business need. Ariba assigned dedicated resources to ensure customer success. Strong peer network of users.