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SAP

2.5 out of 5.0 (2 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): SAP Ariba Sourcing Suite

    SAP Ariba Implementation.

    Overall Comment

    The migration and the creating interfaces to other SAP modules were complex, especially that we didn't have access to highly expert consultants that can work with us on premises in our campus.

    What one piece of advice would you give other prospective customers?

    Good contract planning and resourcing

    What do you like most about the product or service?

    Easy to access and use

    What do you dislike most about the product?

    Highly costly

    What one thing do you wish the vendor did differently?

    Support in planning Plan and allocate and deploy the resources for the implementation of the project within a set timeframe

    If you could start over, what would your organization do differently?

    Have the migration planned ahead of time and be part of the same contract

    Service & support - overall comment

    we didn't get the required qualified resource

    Integration & Deployment - Overall comment

    Some data didn't get into the new system


  • 2 out of 5.0, Reviewed

    Product(s): SAP Ariba Sourcing Suite

    Beware the pre-sales promises

    Overall Comment

    We were encouraged to sign the agreement by the pre-sales function on the basis of integrations and features that we were told already existed. They were actually on a development roadmap some years into the future.

    What one piece of advice would you give other prospective customers?

    It may sound obvious, but do not trust what the salesmen are saying and if they promise something, get it in writing as part of your commercial agreement. If you're in the Mining industry, ARIBA is not the same as Quadrem.

    What do you like most about the product or service?

    Fortunately, I don't have to use the system a great deal.

    What do you dislike most about the product?

    The UI is very hard to navigate and the terminology for different areas or concepts is not particularly intuitive. The configuration of creating the common question and response sets for vendors participating in RFI/P/Q/T is cumbersome and not easily reused. Scoring, weighting and other value based calculations are also not terribly flexible (Using Excel is still easier). The integration into SAP ECC is custom (as there is no out of the box option) which is particularly annoying which regards to creating outline agreements for execution and management.

    What one thing do you wish the vendor did differently?

    Better transparency on the adoption levels of the tools locally and nationally. More honesty around when features and integrations are actually likely to be available. Offer improved training and guidance on system configuration and what constitutes good or common practice.

    If you could start over, what would your organization do differently?

    We would get upfront commercially agreed on terms of the features and integrations that are actually available in the product at the date of signing. We would not be pushed into signing early (to achieve upfront discounts) without a full feature and cost evaluation. We would perform more investigation into the adoption of ARIBA by customers and suppliers with which we do business.

    Product capabilities - overall comment

    In theory it is a highly functional product. In practice, it requires a huge amount of effort to either configure to best support your process, or modify your process to suit how the system operates. It is my belief that 12 months on, we are barely using 20% of what the tools are capable of.

    Service & support - overall comment

    There is no application managed support included as standard. You get basic service desk like support, but you have to pay again if you want to have consistently the same support personnel who understand your configuraiton, deployment, and integration.

    Integration & Deployment - Overall comment

    It was a fixed price (and fixed duration) implementation, which did not deliver by the due date. We were led by the vendor to assume that given their experience they had allowed adequate time for implementation. They hadn't.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
2.5

Ability to understand your organization's needs

(2)
2.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(2)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
1.5

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.0

Ease of integration using standard APIs and tools

(2)
2.0

Quality and availability of end-user training

(2)
2.5

Ease of deployment

(2)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
2.5

Quality of peer user community

(2)
2.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.0
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

End User Computing Stakeholder

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

Vendor Management


Why did you purchase the software or service?

Improve business process outcomes

Create internal/operational efficiencies

Improve customer relations/service


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Financial/organizational viability

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa