5 out of 5.0, Reviewed Nov 17, 2016
System works well. Their customer service has changed a bit since they've grown in this field.
Have Executive buy-in before implementing the solution/processes.
Speed to implement and easy to use for end users. Very little training required.
Because it is a SaaS solution, there is very little custimization allowed.
Focus on customers as they change company structure and grow.
1 out of 5.0, Reviewed Oct 19, 2016
After using product for a year, received a notification that they will not support an on-premise option. For specific reasons, using a cloud option does not work for us.
Ensure future requirements are put in writing and within contract.
change in direction without notice or discussion
Supported their existing installations.
Not select this product or vendor since they turned out to not to be trustworthy.
Support of current product is good but they are discontinuing the product.
2 out of 5.0, Reviewed Sep 19, 2016
I am in the alignment of the purpose of the tool, however, it does not provide the customization needed to be more efficient.
Understand all of our needs and requirements before implementing without true subject matter experts driving the requirements.
I'm don't work with the team that works with the vendor on support
4 out of 5.0, Reviewed Jun 7, 2016
Very knowledgeable vendor team although many changes in personnel over the length of the project.
3 out of 5.0, Reviewed Jan 27, 2016
The product has worked to our standards for the most part. There have been a few integration issues and support not availble.
Somewhat easy interface.
Junk data in, junk data out. Would have spent more time on our side cleaining up and preparing our data for the system.
There are some additions that need to be made in order for the platform to be more functionable for our organization.
There hasn't been much support available.
There have a been a few issues but overall the product works as expected.