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strategic-sourcing-application-suites sciquest All Markets > Strategic Sourcing Application Suites

SciQuest

3.0 out of 5.0 (5 ratings)

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We have aggregated ratings data on SciQuest but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): SciQuest Sourcing Director

    Implementation was fanatic. Frequent product updates have minimal impact to users.

    Overall Comment

    System works well. Their customer service has changed a bit since they've grown in this field.

    What one piece of advice would you give other prospective customers?

    Have Executive buy-in before implementing the solution/processes.

    What do you like most about the product or service?

    Speed to implement and easy to use for end users. Very little training required.

    What do you dislike most about the product?

    Because it is a SaaS solution, there is very little custimization allowed.

    What one thing do you wish the vendor did differently?

    Focus on customers as they change company structure and grow.

    If you could start over, what would your organization do differently?

    Nothing.


  • 1 out of 5.0, Reviewed

    Product(s): SciQuest Contract Director (On-Prem - Legacy)

    Nice product but made promises that they did not keep.

    Overall Comment

    After using product for a year, received a notification that they will not support an on-premise option. For specific reasons, using a cloud option does not work for us.

    What one piece of advice would you give other prospective customers?

    Ensure future requirements are put in writing and within contract.

    What do you like most about the product or service?

    product functionality

    What do you dislike most about the product?

    change in direction without notice or discussion

    What one thing do you wish the vendor did differently?

    Supported their existing installations.

    If you could start over, what would your organization do differently?

    Not select this product or vendor since they turned out to not to be trustworthy.

    Service & support - overall comment

    Support of current product is good but they are discontinuing the product.


  • 2 out of 5.0, Reviewed

    Product(s): SciQuest Sourcing Director, SciQuest Total Contract Manager

    Implementation was easy, however the tool has a lot more enhancements to be robust.

    Overall Comment

    I am in the alignment of the purpose of the tool, however, it does not provide the customization needed to be more efficient.

    If you could start over, what would your organization do differently?

    Understand all of our needs and requirements before implementing without true subject matter experts driving the requirements.

    Service & support - overall comment

    I'm don't work with the team that works with the vendor on support


  • 4 out of 5.0, Reviewed

    Product(s): SciQuest Spend Director

    Great product with a great implementation team.

    Overall Comment

    Very knowledgeable vendor team although many changes in personnel over the length of the project.


  • 3 out of 5.0, Reviewed

    Product(s): SciQuest Total Contract Manager

    Implementation was easy but needs additional features to complete the toolbox.

    Overall Comment

    The product has worked to our standards for the most part. There have been a few integration issues and support not availble.

    What do you like most about the product or service?

    Somewhat easy interface.

    What do you dislike most about the product?

    Useability.

    What one thing do you wish the vendor did differently?

    Support.

    If you could start over, what would your organization do differently?

    Junk data in, junk data out. Would have spent more time on our side cleaining up and preparing our data for the system.

    Product capabilities - overall comment

    There are some additions that need to be made in order for the platform to be more functionable for our organization.

    Service & support - overall comment

    There hasn't been much support available.

    Integration & Deployment - Overall comment

    There have a been a few issues but overall the product works as expected.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.2

Ability to understand your organization's needs

(4)
3.3

Timely and complete response to product questions

(4)
3.8

Pricing and contract flexibility (pricing and terms)

(4)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.0

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(5)
3.6

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
2.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
3.3

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Analytics Team Leader

Analytics User

Application Lead

Business Analysts

Data Steward

End User Support Manager

Implementation, Maintenance or other IT support

User Training

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Cost management

Improve business process outcomes

Improve compliance & risk management

Drive innovation

Drive revenue growth

Enhance decision making

Improve business process agility

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Strong customer focus

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America