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strategic-sourcing-application-suites zycus All Markets > Strategic Sourcing Application Suites

Zycus

4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Zycus but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Zycus Procure-to-Pay Suite

    I was onboarded after implementation

    Overall Comment

    I was onboarded after implementation

    What one piece of advice would you give other prospective customers?

    n/a

    What do you like most about the product or service?

    UI

    What do you dislike most about the product?

    Availability of customer support

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    I was onboarded after implementation, still learning the platform.


  • 5 out of 5.0, Reviewed

    Product(s): Zycus Strategic Sourcing Suite

    Data management is hard, toolkits would help.

    Overall Comment

    Great follow up and commitment. Not only after the first implementation but over time.

    What one piece of advice would you give other prospective customers?

    make sure to have a clear scope so you pick the right solution for your needs work cross functional

    What do you like most about the product or service?

    great spend analytics value for money great support the are closing the loop

    If you could start over, what would your organization do differently?

    create better understanding on the ongoing internal support that is required to improve the solution over the years align the terms used by the business internally with those in the tool

    Product capabilities - overall comment

    internal support issues are a bigger issues as the suppliers

    Service & support - overall comment

    awesome support regardingless time zones


  • 4 out of 5.0, Reviewed

    Product(s): Zycus Strategic Sourcing Suite

    Overall Good Value - If you are willing to work for it.

    Overall Comment

    Relies a lot on the customer to drive the platform, sometimes those resources are not always available.

    What one piece of advice would you give other prospective customers?

    Get everything in writing, as per any contract. THey are quick to act but don't let them go too far down the road without a check-in of current state.

    What do you like most about the product or service?

    organization of data

    What do you dislike most about the product?

    look back is too long

    What one thing do you wish the vendor did differently?

    offer solutions before we asked

    If you could start over, what would your organization do differently?

    Would have been very clear about who was doing what. For example, our company carefully managed the input of data but never really turned over the keys to Zycus to manage the information themselves and have us check it.

    Product capabilities - overall comment

    Like any tool, the customer has to know the keys and how to unlock the full potential.

    Service & support - overall comment

    good


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(1)
4.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Business Analyst

Functional Assessment

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Overall cost

Product functionality and performance

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa