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structured-data-archiving-and-application-retirement metalogix All Markets > Structured Data Archiving and Application Retirement

Metalogix

3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Metalogix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): ControlPoint,Migration Expert (For SharePoint)

    Implementation was smooth, support after engagement is severely lacking.

    Overall Comment

    Overall product implementation went relatively smooth. Unforuantly as the product matured issues were introduced into our Production and Test environments. We worked with ControlPoint support to resolve these issue, but had less than normal assistance. Fast forward a couple of years and we are working our way off the platform, as the issues remain.

    What one piece of advice would you give other prospective customers?

    Do the due dillegence to make sure you understand the level of support you will receive. Software Assurance / maintenance gurantees that, but look more into expertise the support staff has.

    What do you like most about the product or service?

    At first, it was nice to have all tools wrapped up in one application. Opposed to several applications.

    What do you dislike most about the product?

    The support structure

    What one thing do you wish the vendor did differently?

    Provide better support for their product.

    If you could start over, what would your organization do differently?

    We would look more into the support structure / model, and realistcally look at an alternative product / vendor.

    Product capabilities - overall comment

    I can only give a neutral raiting as I can only use the features a normal IT proffesional would use. I can not test or pass out end user abilities as those do not work.

    Integration & Deployment - Overall comment

    As far as intergration with the SharePoint product, it was well done. For the must part a pretty straight forware


  • 5 out of 5.0, Reviewed

    Product(s): Archive Manager (Exchange Edition)

    Metalogix works like a champ.

    Overall Comment

    This project was an upgrade from an older version (Sunbelt Exchange Archiver) and Metalogix understood the issues and got the upgrade completed on time, on budget and with a high level of professionalism.

    What one piece of advice would you give other prospective customers?

    Make sure you know what your business rules are on retention and eDiscovery so that you can make sure everything is configured properly from the start.

    What do you like most about the product or service?

    It just works. Archiving is solid and stable. eDiscovery or email recovery is fast.

    What do you dislike most about the product?

    Management has to be done from the server.

    What one thing do you wish the vendor did differently?

    I'd want nothing changed from what they did.

    If you could start over, what would your organization do differently?

    If we had to do this again, we would have done it sooner. The largest concern was how long email could be impacted and the project was so smooth that, in hindsight, everything just worked and we didn't need to have that concern.

    Integration & Deployment - Overall comment

    Integrating to our servers and deployment was very clean.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Was the support package worth it?

Yes

No


Quality of technical support

(2)
3.0

Quality of peer user community

(2)
2.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

North America