2 out of 5.0, Reviewed Jul 14, 2016
Overall product implementation went relatively smooth. Unforuantly as the product matured issues were introduced into our Production and Test environments. We worked with ControlPoint support to resolve these issue, but had less than normal assistance. Fast forward a couple of years and we are working our way off the platform, as the issues remain.
Do the due dillegence to make sure you understand the level of support you will receive. Software Assurance / maintenance gurantees that, but look more into expertise the support staff has.
At first, it was nice to have all tools wrapped up in one application. Opposed to several applications.
The support structure
Provide better support for their product.
We would look more into the support structure / model, and realistcally look at an alternative product / vendor.
I can only give a neutral raiting as I can only use the features a normal IT proffesional would use. I can not test or pass out end user abilities as those do not work.
As far as intergration with the SharePoint product, it was well done. For the must part a pretty straight forware
5 out of 5.0, Reviewed Jun 16, 2016
This project was an upgrade from an older version (Sunbelt Exchange Archiver) and Metalogix understood the issues and got the upgrade completed on time, on budget and with a high level of professionalism.
Make sure you know what your business rules are on retention and eDiscovery so that you can make sure everything is configured properly from the start.
It just works. Archiving is solid and stable. eDiscovery or email recovery is fast.
Management has to be done from the server.
I'd want nothing changed from what they did.
If we had to do this again, we would have done it sooner. The largest concern was how long email could be impacted and the project was so smooth that, in hindsight, everything just worked and we didn't need to have that concern.
Integrating to our servers and deployment was very clean.