3.7 out of 5 (6 Ratings)
Feb 16, 2017
Installation was easy to do. Once installed performance issues cropped up quickly as we began archiving and journaling mail. Several attempts at configuration changes to improve performance later we were finally able to resolve issues. In production now, users have no complaints, archiving and journaling are working well. Support and documentation are lacking and vendor engagement with me is non-existent. No post install health check or follow up to see satisfaction level, no discussion of product road-map or additional technologies that enhance product.
Feb 15, 2017
Technical suppport could be improved more to provide more prompt solution. They could incude some user training sessions in the contract as well
Jan 29, 2017
Overall exerpeince was good, the vendor's product offered what we needed, as well as the option to purchase support agreement.
Dec 7, 2016
Actually purchased ControlPoint from original vendor Axceler. Once Metalogix bought the company we had several updates that were buggy and support was rather poor compared to Axceler. Those issues seem to have worked themselves out now.
Jul 14, 2016
Overall product implementation went relatively smooth. Unforuantly as the product matured issues were introduced into our Production and Test environments. We worked with ControlPoint support to resolve these issue, but had less than normal assistance. Fast forward a couple of years and we are working our way off the platform, as the issues remain.
Jun 16, 2016
This project was an upgrade from an older version (Sunbelt Exchange Archiver) and Metalogix understood the issues and got the upgrade completed on time, on budget and with a high level of professionalism.