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third-party-logistics-3pl-north-america ceva All Markets > Third-Party Logistics, North America

Ceva

3.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Ceva but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Ceva International Logistics Services

    Responsiveness to issues wasn't at the level I expected.

    Overall Comment

    I'm fairly neutral about our experience with their service. Too expensive for the level of customer service they have provided.

    What one piece of advice would you give other prospective customers?

    Check as many references as you can.

    If you could start over, what would your organization do differently?

    Conduct far more research before selecting this vendor.


  • 4 out of 5.0, Reviewed

    Product(s): Ceva Warehouse Services

    Leadership Team was great, implementation was painless albeit a very tight timeline

    Overall Comment

    Domestic operations in the Chicagoland area were fantastic. Canadian operations in Mississauga were a disappointment.

    What one piece of advice would you give other prospective customers?

    If it's a multi country footprint, make sure there's one single, executive who has the accountability to address poor performance.

    If you could start over, what would your organization do differently?

    garner a better understanding of the Canadian reporting structure. Although connected by name (CEVA), our US Leadership had very little influence. We eventually moved our Canadian ops to someone else.

    Service & support - overall comment

    met our needs!


  • 2 out of 5.0, Reviewed

    Product(s): Ceva International Logistics Services, Ceva Warehouse Services

    Don't appear to be a long term partner

    Overall Comment

    They are not proactive in driving improvements. Very reactive.

    If you could start over, what would your organization do differently?

    Establish better governance and continuous improvement guidelines

    Service & support - overall comment

    ..


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(2)
2.5

When did you start working with this provider?

2010 or earlier

2013

2014


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(3)
3.3

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(2)
2.5

Rate your provider's technology capabilities for integration

(3)
3.3

Timely and complete response to your organization's questions

(3)
2.7

Rate your provider's ability to make necessary changes / customizations required by your business

(3)
3.7

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(3)
3.7

Rate your provider’s capability to change direction and adapt to your evolving business needs

(3)
3.7

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(3)
3.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(3)
3.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(2)
3.5

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(3)
3.7

Ability to be a True Global Logistics Partner

(2)
3.5

Contract Logistics/Warehousing Services

(2)
4.0

Freight Forwarding Services

(2)
3.0

Logistics Value-added Services

(2)
4.0

What warehouse services are you using from this provider?

Contract Warehousing and Fulfillment (Dedicated)

Public Multi-Client Warehousing


Transportation-Related Services

(2)
4.0

What advanced supply chain services are you using from this provider?

LLP / 4PL

Postponement / Late Stage Configuration

Other...


Rate the strength of your provider's industry specialized competence and solutions

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(3)
3.7

What other vendors were considered?

UPS Supply Chain Solutions

FedEx SupplyChain

APL Logistics

DB Schenker

DHL Supply Chain

Kuehne + Nagel


What transportation-related services are you using from this provider?

Domestic Outsourced Transportation Management

For-Hire Carrier

Parcel / Package Shipping Management


In what other regions (outside North America) do you use this provider's services?

North America

Australia & New Zealand

None

Western and Northern Europe


What is the nature of your involvement with the relationship with this 3PL?

Logistics Professional / Analyst

Operations Manager / Director

Supply Chain Leadership


What percentage of your 3PL/4PL business do you do with this provider?

11-25%

26-50%

50%+


What international logistics services are you using from this provider?

Ocean / Air Forwarding

Consolidation / Transload Services

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