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third-party-logistics-3pl-north-america db-schenker All Markets > Third-Party Logistics, North America

DB Schenker

3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on DB Schenker but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): DB Schenker International Logistics Services, DB Schenker Transportation-Related Services, DB Schenker Warehouse Services

    Innovative and truly collaborative.

    Overall Comment

    Great collaboration. CEO level involvement in driving a strategic relationship/partnership

    What one piece of advice would you give other prospective customers?

    Insure strategic alignment. Focus on engagement model.

    If you could start over, what would your organization do differently?

    nothing

    Service & support - overall comment

    Satisfied


  • 3 out of 5.0, Reviewed

    Product(s): DB Schenker International Logistics Services

    Communication and cross collaboration in their internal organization is an issue.

    Overall Comment

    Great brand but did not meet our expectations

    If you could start over, what would your organization do differently?

    Talk more with other providers, and we can start over.

    Service & support - overall comment

    ok


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(1)
4.0

When did you start working with this provider?

2010 or earlier

2015


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(2)
3.5

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(2)
3.5

Rate your provider's technology capabilities for integration

(2)
3.5

Timely and complete response to your organization's questions

(2)
3.5

Rate your provider's ability to make necessary changes / customizations required by your business

(2)
3.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(2)
3.5

Rate your provider’s capability to change direction and adapt to your evolving business needs

(2)
4.0

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(2)
4.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(1)
4.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(1)
4.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(2)
3.5

Ability to be a True Global Logistics Partner

(2)
4.0

Contract Logistics/Warehousing Services

(2)
3.5

Control Tower Capabilities

(1)
4.0

Freight Forwarding Services

(2)
3.0

Logistics Value-added Services

(2)
4.0

What warehouse services are you using from this provider?

Contract Warehousing and Fulfillment (Dedicated)

Returns Management

Value-Added Warehousing Services (ticketing, labeling, packing, configuring, etc.)


Transportation-Related Services

(2)
4.0

What advanced supply chain services are you using from this provider?

Call Center / Customer Service

LLP / 4PL

Postponement / Late Stage Configuration

Reverse Logistics

Supply Chain Visibility / Control Tower Capabilities


Rate the strength of your provider's industry specialized competence and solutions

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(2)
3.5

What other vendors were considered?

UPS Supply Chain Solutions

Ceva

DHL Supply Chain

Expeditors

FedEx SupplyChain

Ingram Micro Supply Chain Solutions

Kuehne + Nagel

Ryder Supply Chain Solutions


What transportation-related services are you using from this provider?

Managed TMS Services (TMS BPO)

Parcel / Package Shipping Management

Transportation Brokerage


In what other regions (outside North America) do you use this provider's services?

North America

South East Asia

Western and Northern Europe


What is the nature of your involvement with the relationship with this 3PL?

Head of Provider Management

Supply Chain Leadership


What percentage of your 3PL/4PL business do you do with this provider?

0-10%

50%+


What international logistics services are you using from this provider?

Customs Brokerage

Customs / Bonded Warehouse Services

Ocean / Air Forwarding