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third-party-logistics-3pl-north-america fedex-supplychain All Markets > Third-Party Logistics, North America

FedEx SupplyChain

4.2 out of 5.0 (5 ratings)

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We have aggregated ratings data on FedEx SupplyChain but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): FedEx SupplyChain Transportation-Related Services

    Good service, management reporting could be improved

    Overall Comment

    Service on-time; US reporting was good overall but surcharges weren't always broken out; Canadian reporting couldn't be provided in CAD


  • 5 out of 5.0, Reviewed

    Product(s): FedEx SupplyChain International Logistics Services, FedEx SupplyChain Warehouse Services

    Quick and flawless implementation

    Overall Comment

    They have demonstrated their ability to quickly put in place a consolidation warehouse for our inbound/outbound to/from Canada. We use FedEx for all our small parcels shipments and we are very satisfied with their ability to meet the expected service level, especially since 80% of our shipment are completed from Canada into the US.

    What one piece of advice would you give other prospective customers?

    Do not hesitate to use 3PL.

    If you could start over, what would your organization do differently?

    We would have done-it earlier

    Service & support - overall comment

    We have s


  • 5 out of 5.0, Reviewed

    Product(s): FedEx SupplyChain Advanced Supply Chain Services

    Detailed analysis is required in order to support execution.

    Overall Comment

    Excellent service and reliability

    What one piece of advice would you give other prospective customers?

    Question everything,

    If you could start over, what would your organization do differently?

    Begin this initiative sooner.


  • 5 out of 5.0, Reviewed

    Product(s): FedEx SupplyChain Transportation-Related Services, FedEx SupplyChain Warehouse Services

    Implementation was easy due to a very detailed SOW with SLA's clearly defined.

    Overall Comment

    Flexibilty and knowledge

    What one piece of advice would you give other prospective customers?

    Make sure you understand your requirements

    If you could start over, what would your organization do differently?

    Start earlier.

    Service & support - overall comment

    We are very happy with the service and overall value.


  • 3 out of 5.0, Reviewed

    Product(s): FedEx SupplyChain Transportation-Related Services, FedEx SupplyChain Warehouse Services

    Still working things out...

    Overall Comment

    Good initial partnership with an indepedent 3PL. FedEx acquired the privately-held 3PL and now over time the relationship is predominantely transactionally-based. Our company is looking to address scalability, flexibility, and value-added services/capabilities to match our planned and organic growth, our changing customer needs, our acknowledgement that our current core business needs to evolve to match the changing needs of our customers and regulatory-driven environment. The relationship is driven by pricing and perceived bare minimum service require,ments. We are in a new "feeling out" phase with FedEx and have yet to really begin discussions on what a true strategic partnership looks like.

    What one piece of advice would you give other prospective customers?

    Be crystal clear with your provider what service looks like from your end, your customer's end, and hopefully have 3PL provide benchmark information for what else is happening in the market.

    If you could start over, what would your organization do differently?

    Focus more on shared strategic priorities and long-term potential strategy discussions. Continue to build trust over time.

    Service & support - overall comment

    3PL does understand how critical it is to operate in a healthcare driven environment and its impact on patients.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(4)
3.8

Ability to understand your organization's needs

(5)
4.4

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(5)
3.8

When did you start working with this provider?

2012

2013

2014

2015

2016


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(4)
4.8

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(5)
4.0

Rate your provider's technology capabilities for integration

(4)
4.3

Timely and complete response to your organization's questions

(5)
4.2

Rate your provider's ability to make necessary changes / customizations required by your business

(4)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(5)
4.6

Rate your provider’s capability to change direction and adapt to your evolving business needs

(4)
4.3

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(4)
4.3

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(5)
3.8

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(3)
4.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(5)
4.6

Ability to be a True Global Logistics Partner

(4)
3.8

Contract Logistics/Warehousing Services

(4)
4.5

Control Tower Capabilities

(2)
2.0

Freight Forwarding Services

(2)
2.5

Logistics Value-added Services

(4)
3.5

What warehouse services are you using from this provider?

Returns Management

Value-Added Warehousing Services (ticketing, labeling, packing, configuring, etc.)

Contract Warehousing and Fulfillment (Dedicated)

Other...


Transportation-Related Services

(4)
4.0

What advanced supply chain services are you using from this provider?

Network Modeling / Design / Optimization

Call Center / Customer Service

LLP / 4PL

Other...


Rate the strength of your provider's industry specialized competence and solutions

(5)
4.2
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(5)
4.4

What other vendors were considered?

UPS Supply Chain Solutions

DHL Supply Chain

Agility

C.H. Robinson

Ceva

Echo Global Logistics

Expeditors

FedEx SupplyChain

Geodis

Ingram Micro Supply Chain Solutions

Kuehne + Nagel

Ryder Supply Chain Solutions

XPO Logistics


What transportation-related services are you using from this provider?

Parcel / Package Shipping Management

Transportation Brokerage

Domestic Outsourced Transportation Management

Freight Audit / Payment / Claims

Managed TMS Services (TMS BPO)

Managed/Leased Fleet Operations


In what other regions (outside North America) do you use this provider's services?

None

Eastern Asia

North America


What is the nature of your involvement with the relationship with this 3PL?

Supply Chain Leadership

Logistics Leadership

Logistics Professional / Analyst


What percentage of your 3PL/4PL business do you do with this provider?

50%+

0-10%

11-25%

26-50%


What international logistics services are you using from this provider?

Ocean / Air Forwarding

Consolidation / Transload Services

Customs Brokerage

Other...