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third-party-logistics-3pl-north-america geodis All Markets > Third-Party Logistics, North America

Geodis

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Geodis Warehouse Services

    OHL lauched faster than any other provider, but their process controls need refinement.

    Overall Comment

    OHL (Geodis) was able to launch quickly and provide a flexible solution. The process controls and innovations could be improved.

    What one piece of advice would you give other prospective customers?

    Make sure you drive the solution and demand KPI adherance up front. Once the agreement is in place, the company communication feels very defensive when they are challenged to improve performance or cost. Addressing these things in the beginning will save time and patience.

    If you could start over, what would your organization do differently?

    We would have changed the pricing structure. Using an open book pricing model allowed the 3PL to perform inefficiently without much risk.

    Service & support - overall comment

    Really good group of people at OHL.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(1)
4.0

When did you start working with this provider?

2015


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(1)
4.0

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(1)
3.0

Rate your provider's technology capabilities for integration

(1)
4.0

Timely and complete response to your organization's questions

(1)
5.0

Rate your provider's ability to make necessary changes / customizations required by your business

(1)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(1)
3.0

Rate your provider’s capability to change direction and adapt to your evolving business needs

(1)
4.0

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(1)
3.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(1)
3.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(1)
3.0

Ability to be a True Global Logistics Partner

(1)
3.0

Contract Logistics/Warehousing Services

(1)
4.0

What warehouse services are you using from this provider?

Contract Warehousing and Fulfillment (Dedicated)

Value-Added Warehousing Services (ticketing, labeling, packing, configuring, etc.)


What advanced supply chain services are you using from this provider?

Other...


Rate the strength of your provider's industry specialized competence and solutions

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(1)
3.0

What other vendors were considered? Multiple responses allowed.

FedEx SupplyChain

Ingram Micro Supply Chain Solutions

Kenco Logistic Services

Penske Logistics

Saddle Creek Logistics Services

UPS Supply Chain Solutions


What transportation-related services are you using from this provider?

Other...


In what other regions (outside North America) do you use this provider's services?

None


What is the nature of your involvement with the relationship with this 3PL?

Supply Chain Leadership


What percentage of your 3PL/4PL business do you do with this provider?

50%+


What international logistics services are you using from this provider?

Other...