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third-party-logistics-3pl-north-america hub-group All Markets > Third-Party Logistics, North America

Hub Group

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Hub Group but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Hub Group Transportation-Related Services

    Focused on finding improvements in our network.

    Overall Comment

    Focused on improvement.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(1)
4.0

When did you start working with this provider?

2010 or earlier


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(1)
4.0

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(1)
4.0

Rate your provider's technology capabilities for integration

(1)
4.0

Timely and complete response to your organization's questions

(1)
4.0

Rate your provider's ability to make necessary changes / customizations required by your business

(1)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(1)
4.0

Rate your provider’s capability to change direction and adapt to your evolving business needs

(1)
4.0

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(1)
4.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(1)
4.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(1)
4.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(1)
4.0

Ability to be a True Global Logistics Partner

(1)
3.0

Contract Logistics/Warehousing Services

(1)
3.0

Control Tower Capabilities

(1)
4.0

Freight Forwarding Services

(1)
5.0

Logistics Value-added Services

(1)
4.0

What warehouse services are you using from this provider?

Other...


Transportation-Related Services

(1)
5.0

What advanced supply chain services are you using from this provider?

Other...


Rate the strength of your provider's industry specialized competence and solutions

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(1)
4.0

What other vendors were considered? Multiple responses allowed.

C.H. Robinson


What transportation-related services are you using from this provider?

Rail or Intermodal Services

Transportation Brokerage


In what other regions (outside North America) do you use this provider's services?

None


What is the nature of your involvement with the relationship with this 3PL?

Procurement


What percentage of your 3PL/4PL business do you do with this provider?

11-25%


What international logistics services are you using from this provider?

Other...