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third-party-logistics-3pl-north-america ingram-micro-supply-chain-solutions All Markets > Third-Party Logistics, North America

Ingram Micro Supply Chain Solutions

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Ingram Micro Supply Chain Advanced Supply Chain Services, Ingram Micro Supply Chain Warehouse Services

    Ingram Micro helps your business run smarter.

    Overall Comment

    Customer service and willingness to help.

    What one piece of advice would you give other prospective customers?

    Be friendly and respectful always.

    If you could start over, what would your organization do differently?

    I'm not in a positon to make that call.

    Service & support - overall comment

    Top notch!


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(1)
5.0

When did you start working with this provider?

2014


Section
1

Service & Support

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(1)
5.0

Rate your provider's technology capabilities for integration

(1)
5.0

Timely and complete response to your organization's questions

(1)
4.0

Rate your provider's ability to make necessary changes / customizations required by your business

(1)
5.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(1)
5.0

Rate your provider’s capability to change direction and adapt to your evolving business needs

(1)
5.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(1)
5.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(1)
5.0

Ability to be a True Global Logistics Partner

(1)
5.0

Contract Logistics/Warehousing Services

(1)
5.0

Freight Forwarding Services

(1)
5.0

What warehouse services are you using from this provider?

Other...


Transportation-Related Services

(1)
5.0

What advanced supply chain services are you using from this provider?

LLP / 4PL


Rate the strength of your provider's industry specialized competence and solutions

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(1)
3.0

What other vendors were considered?

Ingram Micro Supply Chain Solutions


What transportation-related services are you using from this provider?

Parcel / Package Shipping Management


In what other regions (outside North America) do you use this provider's services?

None


What is the nature of your involvement with the relationship with this 3PL?

IT-Related


What percentage of your 3PL/4PL business do you do with this provider?

26-50%


What international logistics services are you using from this provider?

Other...