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third-party-logistics-3pl-north-america panalpina All Markets > Third-Party Logistics, North America

Panalpina

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Panalpina International Logistics Services

    Good solid service provider but needs to work on value added services

    Overall Comment

    TMS is still basic and not very advanced analytically. Home grown in house system of my panalpina needs development

    What one piece of advice would you give other prospective customers?

    spend time properly scoping the project. Planning is key

    If you could start over, what would your organization do differently?

    Spend more time on scope

    Service & support - overall comment

    very satisfied, very customer focused


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

When did you start working with this provider?

2015


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(1)
4.0

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(1)
2.0

Rate your provider's technology capabilities for integration

(1)
3.0

Timely and complete response to your organization's questions

(1)
5.0

Rate your provider's ability to make necessary changes / customizations required by your business

(1)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(1)
5.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(1)
4.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(1)
4.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(1)
4.0

Ability to be a True Global Logistics Partner

(1)
4.0

Control Tower Capabilities

(1)
4.0

Freight Forwarding Services

(1)
5.0

Logistics Value-added Services

(1)
4.0

What warehouse services are you using from this provider?

Value-Added Warehousing Services (ticketing, labeling, packing, configuring, etc.)


What advanced supply chain services are you using from this provider?

Reverse Logistics

Supply Chain Visibility / Control Tower Capabilities


Rate the strength of your provider's industry specialized competence and solutions

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(1)
4.0

What other vendors were considered?

Agility

BDP International


What transportation-related services are you using from this provider?

Domestic Outsourced Transportation Management


In what other regions (outside North America) do you use this provider's services?

None


What is the nature of your involvement with the relationship with this 3PL?

Logistics Leadership


What percentage of your 3PL/4PL business do you do with this provider?

26-50%


What international logistics services are you using from this provider?

Ocean / Air Forwarding