Loading product reviews...

third-party-logistics-3pl-north-america penske-logistics All Markets > Third-Party Logistics, North America

Penske Logistics

4.5 out of 5.0 (2 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Penske Logistics but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Penske Logistics Warehouse Services

    Penske Logistics Rocks

    Overall Comment

    they go out of their way to ensure my customers get the products they want

    What one piece of advice would you give other prospective customers?

    its a great group

    If you could start over, what would your organization do differently?

    spend more time with Gartner and allow them to guide me

    Service & support - overall comment

    they go the extra mile


  • 4 out of 5.0, Reviewed

    Product(s): Penske Logistics Warehouse Services

    great partner that identifies as an inline part of our supply chain versus a 3PL

    Overall Comment

    good partner that understands the mission objectives

    What one piece of advice would you give other prospective customers?

    be diligent on what your expectations are for the relationship

    If you could start over, what would your organization do differently?

    be more detailed in the beginning scoping out the business requirements

    Service & support - overall comment

    very satisfied with the partnership and look forward to continued improvement


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(1)
3.0

When did you start working with this provider?

2010 or earlier

2013


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(2)
3.5

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(2)
3.5

Rate your provider's technology capabilities for integration

(1)
4.0

Timely and complete response to your organization's questions

(2)
4.0

Rate your provider's ability to make necessary changes / customizations required by your business

(1)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(2)
4.0

Rate your provider’s capability to change direction and adapt to your evolving business needs

(2)
4.0

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(2)
4.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(2)
3.5

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(1)
4.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(2)
4.0

Contract Logistics/Warehousing Services

(2)
4.0

Control Tower Capabilities

(1)
3.0

Logistics Value-added Services

(2)
4.5

What warehouse services are you using from this provider?

Contract Warehousing and Fulfillment (Dedicated)

Value-Added Warehousing Services (ticketing, labeling, packing, configuring, etc.)


Transportation-Related Services

(1)
3.0

What advanced supply chain services are you using from this provider?

Supply Chain Consulting / Engineering

Other...


Rate the strength of your provider's industry specialized competence and solutions

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(2)
4.0

What other vendors were considered?

Americold

Penske Logistics

Other...


What transportation-related services are you using from this provider?

Transportation Modeling and Bidding/Procurement

Other...


In what other regions (outside North America) do you use this provider's services?

None


What is the nature of your involvement with the relationship with this 3PL?

IT-Related

Supply Chain Leadership


What percentage of your 3PL/4PL business do you do with this provider?

0-10%


What international logistics services are you using from this provider?

Other...