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third-party-logistics-3pl-north-america ryder-supply-chain-solutions All Markets > Third-Party Logistics, North America

Ryder Supply Chain Solutions

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Ryder Supply Chain Transportation-Related Services

    Close integration that has evolved over time. Responsive to changing needs.

    Overall Comment

    Responsive to the changing needs of FCA.

    What one piece of advice would you give other prospective customers?

    Review multiple vendors for services....ensure explicit details of requirements.

    If you could start over, what would your organization do differently?

    More vertical launch...explore more opportunity for in-sourcing.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(1)
4.0

When did you start working with this provider?

2010 or earlier


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(1)
3.0

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(1)
3.0

Rate your provider's technology capabilities for integration

(1)
4.0

Timely and complete response to your organization's questions

(1)
4.0

Rate your provider's ability to make necessary changes / customizations required by your business

(1)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(1)
4.0

Rate your provider’s capability to change direction and adapt to your evolving business needs

(1)
4.0

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(1)
4.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(1)
4.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(1)
4.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(1)
4.0

Ability to be a True Global Logistics Partner

(1)
4.0

Control Tower Capabilities

(1)
1.0

What warehouse services are you using from this provider?

Other...


Transportation-Related Services

(1)
4.0

What advanced supply chain services are you using from this provider?

LLP / 4PL

Supply Chain Planning (demand planning, replenishment planning, inventory planning, etc)


Rate the strength of your provider's industry specialized competence and solutions

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(1)
3.0

What other vendors were considered?

DHL Supply Chain

FedEx SupplyChain

Ryder Supply Chain Solutions


What transportation-related services are you using from this provider?

Domestic Outsourced Transportation Management

Transportation Modeling and Bidding/Procurement


In what other regions (outside North America) do you use this provider's services?

North America


What is the nature of your involvement with the relationship with this 3PL?

Supply Chain Leadership


What percentage of your 3PL/4PL business do you do with this provider?

50%+


What international logistics services are you using from this provider?

Other...