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third-party-logistics-3pl-north-america ups-supply-chain-solutions All Markets > Third-Party Logistics, North America

UPS Supply Chain Solutions

4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on UPS Supply Chain Solutions but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): UPS Supply Chain Transportation-Related Services

    Steps up to the plate

    Overall Comment

    The primary interaction I have most recently with UPS is crisis management and the team that handles is exceptional.

    What one piece of advice would you give other prospective customers?

    Clear Business plan and plan for the unexpected.

    If you could start over, what would your organization do differently?

    Spend more time ensuring 100% communicaton across Customer set and 3PL to ensure smooth transiton.

    Service & support - overall comment

    Overall satisfied with the current agreement in place.


  • 4 out of 5.0, Reviewed

    Product(s): UPS Supply Chain Transportation-Related Services

    Very responsive to customer concerns.

    Overall Comment

    They deliver as promised.

    What one piece of advice would you give other prospective customers?

    Define all requirements very specifically and clearly.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    We are definitely a valued customer.


  • 3 out of 5.0, Reviewed

    Product(s): UPS Supply Chain Advanced Supply Chain Services

    Implementation went smoothly. Maturity to support our Healthcare requirements evolving.

    Overall Comment

    Provider still coming up to speed with our multi-mode distribution requirements

    What one piece of advice would you give other prospective customers?

    Assess more deeply the providers capabilities to your unique requirements

    If you could start over, what would your organization do differently?

    Establish a cleaner dataset of workload and clear performance expectations. We also would have assessed more deeply their ability to support our unique requirements.

    Service & support - overall comment

    Highly collaborative team, taking the time to understand our business requirements and customize offering as needed


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your provider's IT governance and technology solution strength

(1)
3.0

When did you start working with this provider?

2010 or earlier

2014


Section
1

Service & Support

Rate your provider’s overall performance to SLAs (KPIs)

(3)
4.0

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(2)
4.0

Rate your provider's technology capabilities for integration

(2)
4.0

Timely and complete response to your organization's questions

(3)
4.3

Rate your provider's ability to make necessary changes / customizations required by your business

(2)
3.5

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(3)
4.3

Rate your provider’s capability to change direction and adapt to your evolving business needs

(3)
4.0

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(2)
4.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(1)
4.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(1)
3.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(3)
3.7

Ability to be a True Global Logistics Partner

(2)
4.0

Contract Logistics/Warehousing Services

(1)
4.0

Control Tower Capabilities

(1)
3.0

Freight Forwarding Services

(2)
4.5

Logistics Value-added Services

(1)
4.0

What warehouse services are you using from this provider?

Contract Warehousing and Fulfillment (Dedicated)

Other...


Transportation-Related Services

(2)
4.0

What advanced supply chain services are you using from this provider?

Call Center / Customer Service

Supply Chain Consulting / Engineering


Rate the strength of your provider's industry specialized competence and solutions

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(3)
4.0

What other vendors were considered?

FedEx SupplyChain

DB Schenker

Hub Group

Kuehne + Nagel


What transportation-related services are you using from this provider?

Domestic Outsourced Transportation Management

Parcel / Package Shipping Management

Contract Dedicated Carriage

Freight Audit / Payment / Claims

Managed TMS Services (TMS BPO)

Rail or Intermodal Services

Transportation Modeling and Bidding/Procurement


In what other regions (outside North America) do you use this provider's services?

None

North America


What is the nature of your involvement with the relationship with this 3PL?

Supply Chain Leadership


What percentage of your 3PL/4PL business do you do with this provider?

11-25%

26-50%

50%+


What international logistics services are you using from this provider?

Consolidation / Transload Services

Ocean / Air Forwarding

Other...