5 out of 5.0, Reviewed May 17, 2016
The primary interaction I have most recently with UPS is crisis management and the team that handles is exceptional.
Clear Business plan and plan for the unexpected.
Spend more time ensuring 100% communicaton across Customer set and 3PL to ensure smooth transiton.
Overall satisfied with the current agreement in place.
4 out of 5.0, Reviewed May 17, 2016
They deliver as promised.
Define all requirements very specifically and clearly.
We are definitely a valued customer.
3 out of 5.0, Reviewed May 17, 2016
Provider still coming up to speed with our multi-mode distribution requirements
Assess more deeply the providers capabilities to your unique requirements
Establish a cleaner dataset of workload and clear performance expectations. We also would have assessed more deeply their ability to support our unique requirements.
Highly collaborative team, taking the time to understand our business requirements and customize offering as needed