Loading product reviews...
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on ADP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Workforce Now

    ADP Review

    Overall Comment

    Overall experience with ADP has been average.

    What one piece of advice would you give other prospective customers?

    Investigated upgrade schedules prior to launching.

    What do you like most about the product or service?

    Modern look.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    investigated upgrade schedules prior to launching.

    If you could start over, what would your organization do differently?

    I would have investigated upgrade schedules prior to launching being that the entire user interfaced changed after implementation.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise

    Great Tool to Cover the Basics

    Overall Comment

    The first implementation went well. For follow on needs, ADP folks disappeared. It took over 9 months to even locate a sales rep willing to sell us more services.

    What one piece of advice would you give other prospective customers?

    Make sure you understand the full context of your whole application's architecture and where this fits. Maybe this would be a good time to review Gartner's pace-layered application strategy/framework

    What do you like most about the product or service?

    ADP, is the Payroll standard, the basics are very solid.

    What do you dislike most about the product?

    Hard to get sales team to articulate, functional areas of ADP.

    What one thing do you wish the vendor did differently?

    Have more understanding of the on-premise IT environments they are pluggin into.

    If you could start over, what would your organization do differently?

    Look more at the follow on offerings and plan out a 3 - 5 year roadmap


  • 1 out of 5.0, Reviewed

    Product(s): Workforce Now

    Poor Customer Service From ADP

    Overall Comment

    Module not user friendly, not able to review database of resumes. ADP version not working correctly, ADP has provided many work arounds without correction or fix for issue. Will open case or assistance and do not receive response from ADP. We have to follow-up several times before issue or topic is resolved or work around made.

    What one piece of advice would you give other prospective customers?

    Please be advised that ADP customer service is poor. ADP customer service would close cases without contacting the client. Had to bring up issues several times with ADP Executive Level Managment to obtain response and assistance.

    What do you like most about the product or service?

    Not happy with product.

    What do you dislike most about the product?

    ADP would not upgrade services / versions, even after years of requests. No follow-up, poor customer service.

    What one thing do you wish the vendor did differently?

    Follow-up with customer on open case numbers. Stop passing the buck to one team member to another. Having to talk with a Payroll Specialist, HRB Specialist, Tax Specialist etc. for one issue. It should not take 4-5 days to add a new hire/system user (Payroll, Admin etc.) into ADP.

    If you could start over, what would your organization do differently?

    Changed vendors at end of ADP contract.


  • 4 out of 5.0, Reviewed

    Product(s): Vantage

    ADP Transition.

    Overall Comment

    Java challenges; good adoption with employees.

    What one piece of advice would you give other prospective customers?

    Ensure historical data transfer needs are clearly defined and supported.

    What do you like most about the product or service?

    Fairly easy transition for employees.

    What do you dislike most about the product?

    Java auto updates.

    What one thing do you wish the vendor did differently?

    More timely response; the project team was often waiting for ADP.

    If you could start over, what would your organization do differently?

    Better understand abilities to transfer historical data; ADP noted, we could since we were on a previous ADP application and that was not true.


  • 1 out of 5.0, Reviewed

    Product(s): Vantage

    Would not recommend this solution to others.

    Overall Comment

    Implementation took twice as long as planned. Numerous issues upon go live. Didn't bring best practices to the table. Now into the implmentation for 2 years and we still meet twice a week and go through issues. Our HR team is acting like a help desk for their product. Poor integration with Monster and CarrerBuilder. No notification of changes going into production.

    What one piece of advice would you give other prospective customers?

    Go see the product in use

    What do you like most about the product or service?

    Can't think of one

    What do you dislike most about the product?

    Poor response time.

    What one thing do you wish the vendor did differently?

    Communicated better on changes to production.

    If you could start over, what would your organization do differently?

    More thorough reference checking

    Integration & Deployment - Overall comment

    Very poor integration with CareerBuilder. Finger pointing between the two compaines


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.0

Ability to understand your organization's needs

(5)
3.0

Timely and complete response to product questions

(5)
2.4

Pricing and contract flexibility (pricing and terms)

(5)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.5

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
2.7

Ease of integration using standard APIs and tools

(3)
2.7

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(5)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
2.8

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(5)
2.2

Quality of technical support

(4)
2.3

Quality of peer user community

(4)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.6

Recruiting

(4)
3.3

Onboarding

(3)
3.3

Performance and Goals

(4)
4.0

Learning Management

(3)
3.7

Career and Succession

(3)
3.7

Compensation Planning

(4)
3.8

Reporting and Analytics Tools

(4)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

User Training

Application Lead

Executive Sponsor

HR Department or Business User

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection

Other...


What other vendors were considered?

Workday

ADP

SAP

Deltek

Halogen Software

IBM

Oracle


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process outcomes

Cost management

Drive revenue growth

Enhance decision making

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Financial/organizational viability

Breadth of services

Pre-existing relationships

Product roadmap and future vision

Overall cost

Product functionality and performance

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America