3.4 out of 5 (11 Ratings)

9 Verified Reviews

Enterprise, Vantage

Insufficient requirements crippled successful implementation

ADP did not do extensive due diligence to understand the environment they were moving into with Ameritas. They have subsequently admitted that there did not "consult" with us and instead allowed Ameritas to make decisions detrimental to implementation

Enterprise

Implementation driven by company...vendor challenged with too many at once. Still success

Solutions are vanilla in nature; core products like Enterprise and Payroll work well. Ancillary HCM solutions not as strong. Implementation and Operations weren't as joined as should have been in 2012. More engaged in recent years, according to relationships I've observed later.

Enterprise

User friendly

It is easy to use

Enterprise

Easy implementation and solid support

Excellent product and well maintained by vendor

Workforce Now

Stay away from ADP

They are a very poor company to work with

Workforce Now

ADP Review

Overall experience with ADP has been average.

Enterprise

Great Tool to Cover the Basics

The first implementation went well. For follow on needs, ADP folks disappeared. It took over 9 months to even locate a sales rep willing to sell us more services.

Workforce Now

Poor Customer Service From ADP

Module not user friendly, not able to review database of resumes. ADP version not working correctly, ADP has provided many work arounds without correction or fix for issue. Will open case or assistance and do not receive response from ADP. We have to follow-up several times before issue or topic is resolved or work around made.

Vantage

Would not recommend this solution to others.

Implementation took twice as long as planned. Numerous issues upon go live. Didn't bring best practices to the table. Now into the implmentation for 2 years and we still meet twice a week and go through issues. Our HR team is acting like a help desk for their product. Poor integration with Monster and CarrerBuilder. No notification of changes going into production.