4 out of 5.0, Reviewed Dec 2, 2016
Overall experience with ADP has been average.
Investigated upgrade schedules prior to launching.
investigated upgrade schedules prior to launching.
I would have investigated upgrade schedules prior to launching being that the entire user interfaced changed after implementation.
5 out of 5.0, Reviewed Dec 1, 2016
The first implementation went well. For follow on needs, ADP folks disappeared. It took over 9 months to even locate a sales rep willing to sell us more services.
Make sure you understand the full context of your whole application's architecture and where this fits. Maybe this would be a good time to review Gartner's pace-layered application strategy/framework
ADP, is the Payroll standard, the basics are very solid.
Hard to get sales team to articulate, functional areas of ADP.
Have more understanding of the on-premise IT environments they are pluggin into.
Look more at the follow on offerings and plan out a 3 - 5 year roadmap
1 out of 5.0, Reviewed Nov 29, 2016
Module not user friendly, not able to review database of resumes. ADP version not working correctly, ADP has provided many work arounds without correction or fix for issue. Will open case or assistance and do not receive response from ADP. We have to follow-up several times before issue or topic is resolved or work around made.
Please be advised that ADP customer service is poor. ADP customer service would close cases without contacting the client. Had to bring up issues several times with ADP Executive Level Managment to obtain response and assistance.
Not happy with product.
ADP would not upgrade services / versions, even after years of requests. No follow-up, poor customer service.
Follow-up with customer on open case numbers. Stop passing the buck to one team member to another. Having to talk with a Payroll Specialist, HRB Specialist, Tax Specialist etc. for one issue. It should not take 4-5 days to add a new hire/system user (Payroll, Admin etc.) into ADP.
Changed vendors at end of ADP contract.
4 out of 5.0, Reviewed Jun 8, 2016
Java challenges; good adoption with employees.
Ensure historical data transfer needs are clearly defined and supported.
Fairly easy transition for employees.
Java auto updates.
More timely response; the project team was often waiting for ADP.
Better understand abilities to transfer historical data; ADP noted, we could since we were on a previous ADP application and that was not true.
1 out of 5.0, Reviewed Oct 23, 2015
Implementation took twice as long as planned. Numerous issues upon go live. Didn't bring best practices to the table. Now into the implmentation for 2 years and we still meet twice a week and go through issues. Our HR team is acting like a help desk for their product. Poor integration with Monster and CarrerBuilder. No notification of changes going into production.
Go see the product in use
Can't think of one
Poor response time.
Communicated better on changes to production.
More thorough reference checking
Very poor integration with CareerBuilder. Finger pointing between the two compaines