3.4 out of 5 (11 Ratings)
Feb 19, 2017
ADP did not do extensive due diligence to understand the environment they were moving into with Ameritas. They have subsequently admitted that there did not "consult" with us and instead allowed Ameritas to make decisions detrimental to implementation
Jan 20, 2017
Solutions are vanilla in nature; core products like Enterprise and Payroll work well. Ancillary HCM solutions not as strong. Implementation and Operations weren't as joined as should have been in 2012. More engaged in recent years, according to relationships I've observed later.
Dec 22, 2016
It is easy to use
Dec 9, 2016
Excellent product and well maintained by vendor
Dec 9, 2016
They are a very poor company to work with
Dec 2, 2016
Overall experience with ADP has been average.
Dec 1, 2016
The first implementation went well. For follow on needs, ADP folks disappeared. It took over 9 months to even locate a sales rep willing to sell us more services.
Nov 29, 2016
Module not user friendly, not able to review database of resumes. ADP version not working correctly, ADP has provided many work arounds without correction or fix for issue. Will open case or assistance and do not receive response from ADP. We have to follow-up several times before issue or topic is resolved or work around made.
Oct 23, 2015
Implementation took twice as long as planned. Numerous issues upon go live. Didn't bring best practices to the table. Now into the implmentation for 2 years and we still meet twice a week and go through issues. Our HR team is acting like a help desk for their product. Poor integration with Monster and CarrerBuilder. No notification of changes going into production.