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We have aggregated ratings data on ADP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Vantage

    ADP Transition.

    Overall Comment

    Java challenges; good adoption with employees.

    What one piece of advice would you give other prospective customers?

    Ensure historical data transfer needs are clearly defined and supported.

    What do you like most about the product or service?

    Fairly easy transition for employees.

    What do you dislike most about the product?

    Java auto updates.

    What one thing do you wish the vendor did differently?

    More timely response; the project team was often waiting for ADP.

    If you could start over, what would your organization do differently?

    Better understand abilities to transfer historical data; ADP noted, we could since we were on a previous ADP application and that was not true.


  • 1 out of 5.0, Reviewed

    Product(s): Vantage

    Would not recommend this solution to others.

    Overall Comment

    Implementation took twice as long as planned. Numerous issues upon go live. Didn't bring best practices to the table. Now into the implmentation for 2 years and we still meet twice a week and go through issues. Our HR team is acting like a help desk for their product. Poor integration with Monster and CarrerBuilder. No notification of changes going into production.

    What one piece of advice would you give other prospective customers?

    Go see the product in use

    What do you like most about the product or service?

    Can't think of one

    What do you dislike most about the product?

    Poor response time.

    What one thing do you wish the vendor did differently?

    Communicated better on changes to production.

    If you could start over, what would your organization do differently?

    More thorough reference checking

    Integration & Deployment - Overall comment

    Very poor integration with CareerBuilder. Finger pointing between the two compaines


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(2)
2.5

Timely and complete response to product questions

(2)
2.0

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
2.5

How long did your deployment take?

12 months or more

9 - 12 months (<12)


Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
2.0

Quality of technical support

(2)
2.0

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.0

Recruiting

(2)
3.0

Onboarding

(1)
2.0

Performance and Goals

(1)
4.0

Learning Management

(1)
4.0

Career and Succession

(1)
3.0

Compensation Planning

(1)
3.0

Reporting and Analytics Tools

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Other...


What other vendors were considered? Multiple responses allowed.

SAP

IBM

Oracle

Workday


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Drive revenue growth


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships

Product functionality and performance

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America