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4.3 out of 5.0 (24 ratings)

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We have aggregated ratings data on Cornerstone OnDemand but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Cornerstone Provides a Strong LMS that allows Plenty of Customization

    Overall Comment

    Despite a large learning curve on the admin side of things, the Cornerstone LMS provides a great deal of flexibility in system usage compared to other systems I have managed. The ability to customize the portal with such detail had been a huge help to our organization. The system integrates well with Workday providing quick automated account creation greatly reducing manual work for administrators. The system could be more user-friendly for end users, but overall it gets the job done. There is a great user support community to help quickly resolve issues, and implement solutions or workarounds when an exact solution is not possible. Support from the CSM support model has been phenomenal. The best thing about Cornerstone Learning is your ability as an admin to get the system to do nearly anything you need it to. Processes such as custom approval workflows, system communication with users, dynamic assignments and more all have a large among of flexibility to allow you to use the system exactly how you need.

    What one piece of advice would you give other prospective customers?

    We use only Learning. If looking at Learning, and currently using an LMS, be sure to make a comprehensive list of the current functions you use in your LMS to ensure they are provided by Cornerstone. We proudly find something that seems so simple that can't be done in Cornerstone. One example is the ability to add a session approved to a live session without having to build a whole custom approval workflow each time. Additionally, if you will be integrating with other systems, I recommend asking to speak to current clients that use the same integrations. These clients can help you identify the potential integration issues early so you can decide if any of them would be critical for your organization.

    What do you like most about the product or service?

    The flexibility to make the system do whatever you need. I have been able to meet nearly every business request with the standard options in Cornerstone. No LMS I've used in the past has come close to completing with the level of flexibility and customization available in Cornestone Learning.

    What do you dislike most about the product?

    The end user platform seems dated and is not the most user-friendly. Some processes (such as manager approvals) are not at all intuitive. You can customize your Welcome page, but once the user goes beyond that, they are back to the dated look and feel. I'd love to see an end user overhaul to bring the platform up to date with other current technologies.

    What one thing do you wish the vendor did differently?

    Our originally assigned CSM for customer support was very nonresponsive. They have since addressed the issue and we now have great service. I wish they would have provided us with strong support near the go live when we needed it most. It was a huge challenge to roll out the system live when we could not get basic questions answered.

    If you could start over, what would your organization do differently?

    We did brand our portal, but the branding was not well communicated and most internal avenues refer to it only as "Cornerstone". If I could start over, I would be sure we had a stronger brand for a portal and a better marketing plan during the roll out. I believe we would have improved learner engagement if they felt the system was more personalized which could have been better achieved through a strong portal branding.

    Service & support - overall comment

    The CSM support model gives you a personal contact for questions which can make the process both simple and painless. The Global Product Support team is also usually strong in their responses, all though they can be hit or miss. The response rate for calls is very fast. The response rate for tickets input online is a bit slower, but they always get to the bottom of the issue.


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Robust, integrated talent management system with excellent support & community

    Overall Comment

    Overall, we have had a very good experience with Cornerstone. It is a well-built integrated system that allows for more meaningful talent management. Training, performance, and succession integrate to ensure measurable results. Cornerstone's Performance cloud is robust and very customizable to meet the needs of our non-profit organization. It takes a little while to learn and configure performance on the Administrator's side, but they have been updating the user interface quite nicely. Cornerstone also offers many social and collaborative opportunities for clients to engage with each other--Local user group meetings, and forums to share expertise and best practices and also to ask questions. These have proven to be a great resource. Cornerstone Support is quite knowledgeable, but some requests can take some time. The ability to create custom pages and branding has engaged our users and increased adoption.

    What one piece of advice would you give other prospective customers?

    Get involved in the local user group meetings. Other clients will have faced similar bumps along the road and many have very creative solutions. These groups can help improve your own processes with creative and innovative ideas.

    What do you like most about the product or service?

    Cornerstone is an organic integrated system which means data flows smoothly throughout the system. Learning objectives can be added to development plans and associated with competencies and roles for succession. You get more impact by using Learning, Performance, and Succession together (these are the pieces we are using).

    What do you dislike most about the product?

    There are still a few pieces of functionality that are using the older style User Interface. This looks "messy" when users navigate from their new UI pages to the older pages that are less intuitive. I know this is something they are addressing.

    What one thing do you wish the vendor did differently?

    Cornerstone really listens to their clients. They accept suggestions and implement many of the improvements requested by clients. However, there are still many suggestions that are awaiting reply. Learning is Cornerstone's most popular and largest "cloud", and therefore gets the most attention, updates, etc. which is understandable, I suppose. I do wish succession got a little more innovation.

    If you could start over, what would your organization do differently?

    We would ensure that we had executive "buy-in" on the system, and also on each of our processes. This would have minimalized the number of tweaks needed and helped increased/expedited user adoption. We would have ensured that we had all the correct "decision makers" together and gotten consensus from them at an earlier point.

    Service & support - overall comment

    Our Client Success Manager is great. He understands our organization's needs and objectives and can provide high-level support, and escalate support cases for us. Global Product Support is pretty good. Sometimes


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Easy to use and easy to execute!

    Overall Comment

    Very great application which loaded with not only all required but also advanced functionalities. Very prompt customer support they provide.

    Service & support - overall comment

    CSOD has very good customer support service structure. We raise the case with CSOD and we also have some direct contacts with agents who handles our cases. Just putting comments in the case and get a solution is not always provided correct solution hence we have a weekly meeting set up with CSOD agents with whom we discussed all our queries and questions.


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Consulting services key to implementation success.

    Overall Comment

    We were sold on this solution provider based upon both the technology platform and the consulting services available. Because we had processes that were badly in need of review prior to the implementation of the talent management system, the consulting services really helped us look for opportunities to transform and improve, so that we weren't automating our previously poor processes.

    What one piece of advice would you give other prospective customers?

    I absolutely recommend having prospective clients consider using the consulting services that are available to Cornerstone clients.

    What do you like most about the product or service?

    We like the modularity of the product offerings, so that we can pick and choose (and implement) based upon our current needs, while knowing that we can implement future modules as needed.

    What one thing do you wish the vendor did differently?

    The way that the application uses pop-ups/drop downs is bandwidth intensive and has created some confusion for our end users. It does feel a little "clunky."

    Service & support - overall comment

    Very good support.


  • 4 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Leading technology, great support.

    Overall Comment

    Very responsive to issues.

    What one piece of advice would you give other prospective customers?

    Excellent system functionality.

    What do you like most about the product or service?

    Ease of use for administrators, training and support provided by the vendor.

    What do you dislike most about the product?

    Lack of customization with reporting.

    What one thing do you wish the vendor did differently?

    Provide additional reporting functionality.

    If you could start over, what would your organization do differently?

    Plan for the change in the future and build into existing program.

    Service & support - overall comment

    Support has always answered questions and issues promptly.


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Forward Focused LMS and TMS.

    Overall Comment

    They are very responsive to suggestions and questions. They seek input from us as users. They are constantly working to make the product even better.

    What one piece of advice would you give other prospective customers?

    Start small with a pilot group of users. Test, test, test. Get training.

    What do you like most about the product or service?

    I like the way it handles all of the different types of courses. Video, online, ILT, curriculum, posting, etc.

    What do you dislike most about the product?

    The reversioning of curriculums.

    What one thing do you wish the vendor did differently?

    I wish the reversioning control of the online courses was more granular. We update often, so would like to specify who gets which version at a very individual level.

    If you could start over, what would your organization do differently?

    Get more training at the beginning. This powerful software does have a ramp up time when learning all of the in's and out's of the features. Once up to speed, it is easy, though.

    Product capabilities - overall comment

    This product is very powerful. It is also designed so that you can pick the services that you need for your organization. Since they parts all work together, you can add on the other parts as your organization's needs change.

    Service & support - overall comment

    Corenerstone has responded to every inquiry that we have made. They believe in asking us as users what we need and then trying to make it happen.

    Integration & Deployment - Overall comment

    We implemented using the 3rd party reseller. Those who purchased directly from Cornerstone have indicated to me that they were very happy with their implementation support.


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Flexible tool and end user oriented.

    Overall Comment

    CSOD is a very good tool. The company is customer oriented and they helped us to find the best way for our end-user because CSOD is a very flexible tool offering different solutions.

    What one piece of advice would you give other prospective customers?

    Keep it simple because CSOD is a very simple tool for our end-user. If the business process is clear, the tool will be clear.

    What do you like most about the product or service?

    The flexibility of the tool. The tool can give one or two solutions for the same question.

    What do you dislike most about the product?

    Due to the fact that CSOD is a SaaS sometimes you need to wait to have your own asked evolution demand but CSOD is always trying to find a solution with us so it's good.

    If you could start over, what would your organization do differently?

    Explore more the other CSOD functionalities.

    Service & support - overall comment

    The support is good and we established a good relation with our spoc so we always find a quick solution when a bug happened or if we have questions about how to use the tool.


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Outstanding LMS for our organization.

    Overall Comment

    The team at Cornerstone OnDemand has been very helpful through our Implementation and through continued support. They are responsive to questions and concerns and the product is fantastic.

    What one piece of advice would you give other prospective customers?

    Ask to speak to current users. They will put you in contact with some people using the system on a daily basis. They can assist you with making sure that the product will meet your needs. The user community is outstanding.

    What do you like most about the product or service?

    The system is robust and flexible, but my favorite part is the access they provide to other users. I have learned more from them in how to solve issues, create new ways of doing things, and truly making my life as an admin easier through those contacts and user group meetings.

    What do you dislike most about the product?

    Because the system is so robust, there can be some difficulty in finding the correct way to implement a needed change. Their help documents are good, but settings and permissions can be buried a bit.

    What one thing do you wish the vendor did differently?

    They leave a lot of the customization up to the individual users, but it could be nice to get more assistance with the capabilities earlier as opposed to using a basic setup and then developing it as you use the system.

    If you could start over, what would your organization do differently?

    I think we, as a company, could have devoted more people to learning the system administration at an earlier point. That would have allowed us to have more people involved in the development process.

    Product capabilities - overall comment

    The company produces a roadmap that they are working on for updates to the system. While these are not guarenteed to be implemented, they do come through with updates, most of which are client driven.

    Service & support - overall comment

    I have had to submit a few ticket items to support and all have been handled quickly and to my satisfaction.


  • 4 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Ease of Implementation and Support team is always quick in response for the issues raised

    Overall Comment

    Ease of Implementation and Support team is always quick response for the issues raised

    Service & support - overall comment

    Support team is always quick in response


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Amazing Integrated Talent Management Suite

    Overall Comment

    Cornerstone Global Product Support, Client Success Managers and Client Executives are very supportive of our needs and initiatives.

    What one piece of advice would you give other prospective customers?

    Make sure you evaluate all business processes with the tool's capabilities and include all stakeholders in the selection.

    What do you like most about the product or service?

    I do love the community and the support that you get from both the user community and Cornerstone.

    What do you dislike most about the product?

    I don't like that it takes a while to find out when there is an outage or latency (their Trust site is not updated in real-time) and when you call for that reason, you're on hold for a long time and then they say they know about it. It would be beneficial for all to keep the trusted site as up to date as possible and not have it be an afterthought.

    What one thing do you wish the vendor did differently?

    I wish that we could get a better response time on our Global Product Support cases, which has been a recurring issue since we started.

    Service & support - overall comment

    Their support is good, I just don't like the response times of Global Product Support since it is usually over a week before we hear anything on our support cases.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(17)
4.2

Ability to understand your organization's needs

(23)
4.1

Timely and complete response to product questions

(22)
4.2

Pricing and contract flexibility (pricing and terms)

(18)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(23)
4.1

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

I don't know

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(21)
4.0

Ease of integration using standard APIs and tools

(15)
4.0

Quality and availability of end-user training

(22)
4.0

Ease of deployment

(24)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(24)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(23)
4.1

Quality of technical support

(23)
3.9

Quality of peer user community

(22)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(24)
4.2

Recruiting

(7)
3.9

Onboarding

(4)
4.0

Performance and Goals

(12)
4.3

Learning Management

(20)
4.7

Career and Succession

(7)
3.9

Compensation Planning

(5)
3.4

Reporting and Analytics Tools

(18)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Maintenance and Support

User Training

Application Lead

Development/Integration

Functional Assessment

System Administrator

HR Department or Business User

Rollout and Install

Technical Assessment

Vendor Management

Implementation, Maintenance or other IT support

Vendor/Product Selection

End User Computing Stakeholder

End User Support Manager

Executive Sponsor

Business Analyst

Other...


What other vendors were considered? Multiple responses allowed.

SAP

SumTotal

Oracle

Cornerstone OnDemand

Saba

Workday

ADP

Halogen Software

IBM

Infor

Lumesse

Talentsoft

Other...


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Improve compliance and risk management

Drive innovation

Drive revenue growth

Enhance decision making

Cost management

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Breadth of services

Strong services expertise

Overall cost

Strong user community

Strong consulting partnership

Pre-existing relationships

Financial/organizational viability

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

Asia/Pacific