4 out of 5.0, Reviewed Sep 22, 2016
Despite a large learning curve on the admin side of things, the Cornerstone LMS provides a great deal of flexibility in system usage compared to other systems I have managed. The ability to customize the portal with such detail had been a huge help to our organization. The system integrates well with Workday providing quick automated account creation greatly reducing manual work for administrators. The system could be more user-friendly for end users, but overall it gets the job done. There is a great user support community to help quickly resolve issues, and implement solutions or workarounds when an exact solution is not possible. Support from the CSM support model has been phenomenal. The best thing about Cornerstone Learning is your ability as an admin to get the system to do nearly anything you need it to. Processes such as custom approval workflows, system communication with users, dynamic assignments and more all have a large among of flexibility to allow you to use the system exactly how you need.
We use only Learning. If looking at Learning, and currently using an LMS, be sure to make a comprehensive list of the current functions you use in your LMS to ensure they are provided by Cornerstone. We proudly find something that seems so simple that can't be done in Cornerstone. One example is the ability to add a session approved to a live session without having to build a whole custom approval workflow each time. Additionally, if you will be integrating with other systems, I recommend asking to speak to current clients that use the same integrations. These clients can help you identify the potential integration issues early so you can decide if any of them would be critical for your organization.
The flexibility to make the system do whatever you need. I have been able to meet nearly every business request with the standard options in Cornerstone. No LMS I've used in the past has come close to completing with the level of flexibility and customization available in Cornestone Learning.
The end user platform seems dated and is not the most user-friendly. Some processes (such as manager approvals) are not at all intuitive. You can customize your Welcome page, but once the user goes beyond that, they are back to the dated look and feel. I'd love to see an end user overhaul to bring the platform up to date with other current technologies.
Our originally assigned CSM for customer support was very nonresponsive. They have since addressed the issue and we now have great service. I wish they would have provided us with strong support near the go live when we needed it most. It was a huge challenge to roll out the system live when we could not get basic questions answered.
We did brand our portal, but the branding was not well communicated and most internal avenues refer to it only as "Cornerstone". If I could start over, I would be sure we had a stronger brand for a portal and a better marketing plan during the roll out. I believe we would have improved learner engagement if they felt the system was more personalized which could have been better achieved through a strong portal branding.
The CSM support model gives you a personal contact for questions which can make the process both simple and painless. The Global Product Support team is also usually strong in their responses, all though they can be hit or miss. The response rate for calls is very fast. The response rate for tickets input online is a bit slower, but they always get to the bottom of the issue.
5 out of 5.0, Reviewed Sep 20, 2016
Overall, we have had a very good experience with Cornerstone. It is a well-built integrated system that allows for more meaningful talent management. Training, performance, and succession integrate to ensure measurable results. Cornerstone's Performance cloud is robust and very customizable to meet the needs of our non-profit organization. It takes a little while to learn and configure performance on the Administrator's side, but they have been updating the user interface quite nicely. Cornerstone also offers many social and collaborative opportunities for clients to engage with each other--Local user group meetings, and forums to share expertise and best practices and also to ask questions. These have proven to be a great resource. Cornerstone Support is quite knowledgeable, but some requests can take some time. The ability to create custom pages and branding has engaged our users and increased adoption.
Get involved in the local user group meetings. Other clients will have faced similar bumps along the road and many have very creative solutions. These groups can help improve your own processes with creative and innovative ideas.
Cornerstone is an organic integrated system which means data flows smoothly throughout the system. Learning objectives can be added to development plans and associated with competencies and roles for succession. You get more impact by using Learning, Performance, and Succession together (these are the pieces we are using).
There are still a few pieces of functionality that are using the older style User Interface. This looks "messy" when users navigate from their new UI pages to the older pages that are less intuitive. I know this is something they are addressing.
Cornerstone really listens to their clients. They accept suggestions and implement many of the improvements requested by clients. However, there are still many suggestions that are awaiting reply. Learning is Cornerstone's most popular and largest "cloud", and therefore gets the most attention, updates, etc. which is understandable, I suppose. I do wish succession got a little more innovation.
We would ensure that we had executive "buy-in" on the system, and also on each of our processes. This would have minimalized the number of tweaks needed and helped increased/expedited user adoption. We would have ensured that we had all the correct "decision makers" together and gotten consensus from them at an earlier point.
Our Client Success Manager is great. He understands our organization's needs and objectives and can provide high-level support, and escalate support cases for us. Global Product Support is pretty good. Sometimes
5 out of 5.0, Reviewed Sep 20, 2016
Very great application which loaded with not only all required but also advanced functionalities. Very prompt customer support they provide.
CSOD has very good customer support service structure. We raise the case with CSOD and we also have some direct contacts with agents who handles our cases. Just putting comments in the case and get a solution is not always provided correct solution hence we have a weekly meeting set up with CSOD agents with whom we discussed all our queries and questions.
5 out of 5.0, Reviewed Sep 19, 2016
We were sold on this solution provider based upon both the technology platform and the consulting services available. Because we had processes that were badly in need of review prior to the implementation of the talent management system, the consulting services really helped us look for opportunities to transform and improve, so that we weren't automating our previously poor processes.
I absolutely recommend having prospective clients consider using the consulting services that are available to Cornerstone clients.
We like the modularity of the product offerings, so that we can pick and choose (and implement) based upon our current needs, while knowing that we can implement future modules as needed.
The way that the application uses pop-ups/drop downs is bandwidth intensive and has created some confusion for our end users. It does feel a little "clunky."
Very good support.
4 out of 5.0, Reviewed Sep 15, 2016
Very responsive to issues.
Excellent system functionality.
Ease of use for administrators, training and support provided by the vendor.
Lack of customization with reporting.
Provide additional reporting functionality.
Plan for the change in the future and build into existing program.
Support has always answered questions and issues promptly.
5 out of 5.0, Reviewed Sep 15, 2016
They are very responsive to suggestions and questions. They seek input from us as users. They are constantly working to make the product even better.
Start small with a pilot group of users. Test, test, test. Get training.
I like the way it handles all of the different types of courses. Video, online, ILT, curriculum, posting, etc.
The reversioning of curriculums.
I wish the reversioning control of the online courses was more granular. We update often, so would like to specify who gets which version at a very individual level.
Get more training at the beginning. This powerful software does have a ramp up time when learning all of the in's and out's of the features. Once up to speed, it is easy, though.
This product is very powerful. It is also designed so that you can pick the services that you need for your organization. Since they parts all work together, you can add on the other parts as your organization's needs change.
Corenerstone has responded to every inquiry that we have made. They believe in asking us as users what we need and then trying to make it happen.
We implemented using the 3rd party reseller. Those who purchased directly from Cornerstone have indicated to me that they were very happy with their implementation support.
5 out of 5.0, Reviewed Sep 13, 2016
CSOD is a very good tool. The company is customer oriented and they helped us to find the best way for our end-user because CSOD is a very flexible tool offering different solutions.
Keep it simple because CSOD is a very simple tool for our end-user. If the business process is clear, the tool will be clear.
The flexibility of the tool. The tool can give one or two solutions for the same question.
Due to the fact that CSOD is a SaaS sometimes you need to wait to have your own asked evolution demand but CSOD is always trying to find a solution with us so it's good.
Explore more the other CSOD functionalities.
The support is good and we established a good relation with our spoc so we always find a quick solution when a bug happened or if we have questions about how to use the tool.
5 out of 5.0, Reviewed Sep 9, 2016
The team at Cornerstone OnDemand has been very helpful through our Implementation and through continued support. They are responsive to questions and concerns and the product is fantastic.
Ask to speak to current users. They will put you in contact with some people using the system on a daily basis. They can assist you with making sure that the product will meet your needs. The user community is outstanding.
The system is robust and flexible, but my favorite part is the access they provide to other users. I have learned more from them in how to solve issues, create new ways of doing things, and truly making my life as an admin easier through those contacts and user group meetings.
Because the system is so robust, there can be some difficulty in finding the correct way to implement a needed change. Their help documents are good, but settings and permissions can be buried a bit.
They leave a lot of the customization up to the individual users, but it could be nice to get more assistance with the capabilities earlier as opposed to using a basic setup and then developing it as you use the system.
I think we, as a company, could have devoted more people to learning the system administration at an earlier point. That would have allowed us to have more people involved in the development process.
The company produces a roadmap that they are working on for updates to the system. While these are not guarenteed to be implemented, they do come through with updates, most of which are client driven.
I have had to submit a few ticket items to support and all have been handled quickly and to my satisfaction.
4 out of 5.0, Reviewed Sep 8, 2016
Ease of Implementation and Support team is always quick response for the issues raised
Support team is always quick in response
5 out of 5.0, Reviewed Sep 8, 2016
Cornerstone Global Product Support, Client Success Managers and Client Executives are very supportive of our needs and initiatives.
Make sure you evaluate all business processes with the tool's capabilities and include all stakeholders in the selection.
I do love the community and the support that you get from both the user community and Cornerstone.
I don't like that it takes a while to find out when there is an outage or latency (their Trust site is not updated in real-time) and when you call for that reason, you're on hold for a long time and then they say they know about it. It would be beneficial for all to keep the trusted site as up to date as possible and not have it be an afterthought.
I wish that we could get a better response time on our Global Product Support cases, which has been a recurring issue since we started.
Their support is good, I just don't like the response times of Global Product Support since it is usually over a week before we hear anything on our support cases.