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4.2 out of 5.0 (85 ratings)

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We have aggregated ratings data on Cornerstone OnDemand but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Good product, but lacks customization flexibility

    Overall Comment

    Lack of UI customization is probably one of my biggest complaints.

    What one piece of advice would you give other prospective customers?

    Come up with various scenarios and ask the implementation consultant to demo it for you.

    What do you like most about the product or service?

    It is the most complete and well rounded.

    What do you dislike most about the product?

    Lack of UI customization and old feel to it.

    What one thing do you wish the vendor did differently?

    Offered more solutions

    If you could start over, what would your organization do differently?

    Ask more questions on how the system could make a particular process easier.


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    I credit Cornerstone with my own rapid career advancement

    Overall Comment

    I am the lead instructional designer for operations and onboarding at a company that produces medical laboratory information systems. We hire many of our Orchard staff in through Support, where we teach them the ins and outs of our software and structure. Then, when certified that they have the requisite skill set, they are released to advancement opportunities throughout the company. We have used Cornerstone as a tool for delivering content, and it's cut the time to develop a technician fully from about 13 months to around 30 weeks, representing a tremendous savings from even our relatively small use. The support, training resources, and treatment by CSOD have been superb. We are a small agency of only a few hundred persons with - currently - only the Learning module, but we've been treated like our work and our success is big-client-important to Cornerstone. Our support from our CSM, the regular office hours where we can get very high-level help, the user groups, and Convergence (national conference) have all been tremendous. We're treated extremely well by all persons at Cornerstone. The online training is excellent and support and training is constantly available. Soon, we'll be adding external content and voluntary training, and CSOD provides resources to help us boost our utilization. We use their guidance materials and 7-ways series extensively. We have found Cornerstone to be clunky at points, and we've found there are some things we'd like which weren't available, but Cornerstone has addressed this quite a bit in only the two years we've worked with them. There are a lot of new directions we want to go in with our learning system, but we've found that we were able to institute the critical items without a huge investment of time to learn the system.

    What one piece of advice would you give other prospective customers?

    Attend user groups or Convergence while you're considering adopting or during your ramp-up. The community is super-supportive, the resources are so vast they can be mind-numbing, and help - both free and paid - isn't hard to come by.

    What do you like most about the product or service?

    The unbelievable support by CSOD, our CSM, and the client communities. Without this, I do not know that I would have succeeded in our launch.

    What do you dislike most about the product?

    I really have no complaints.

    What one thing do you wish the vendor did differently?

    There are some features that we'd like to see, but CSOD is very receptive to that ongoing, so no complaints. I do feel that the phone/online support can be less than expert, but that goes with the business. We have that problem here, too.

    If you could start over, what would your organization do differently?

    I wish we'd had the time to fully learn the system before we started, but we had a safe audience to simply start launching with, so we did so. We found that, after about 8 months, we wanted to redistribute our training curricula in a way that would feed better reporting, so that cost time to remedy. I would also have started as early as possible with some of the more esoteric items, such as emails, reporting, evaluations, and the like. There are multiple opportunities in CSOD to customize via HTML, and that's something we're starting now but I wish I'd had the time to do sooner. I would like to see some well-presented case studies of smaller-agency adoption and the learning curve for an agency like ours that has to to a tremendous amount with very little resources.

    Product capabilities - overall comment

    I don't have a comparison LMS to judge it against, but it does nearly everything we want to do. There are some seemingly simple things we would expect that aren't available, and the system can be clunky, but both of these items are improving. Cornerstone does seem to listen to client issues. I understand why change is gradual, being also in the software business.


  • 3 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Implementation was good, but unclear in certain aspects.

    Overall Comment

    Partnership with Cornerstone has been neutral. Our implementation felt rushed and we were modst distressed with the Project Manager assigned to our configuration.

    What one piece of advice would you give other prospective customers?

    Insist on getting what you want out of your contract and your Project Manager.

    What do you like most about the product or service?

    I enjoyed the relationship with the 3rd party vendor in charge of our configuration. They were attentive and deliberate.

    What do you dislike most about the product?

    Product is good, but we needed ore experience on the PM side of implementation.

    What one thing do you wish the vendor did differently?

    The product is as they promised and so we are pleased with the end result. Put together a team that caters to companies with minimal experience with such configurations and implementation.

    If you could start over, what would your organization do differently?

    We would have requested a new PM. We would have made the configuration longer. We would have had more team members on our administrative team.

    Service & support - overall comment

    Overall we are glad to have the product.


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Implementation was stong. Looking forward to new updates.

    Overall Comment

    We have been using Cornerstone for over a year at our company. I can honestly say that I can't image ever using anything else. It has simplified our training process so that it is the same across the board. All of our partners are able to log on and see all of the different types of training that we have to offer. It is a great tool that has helped get everyone on the same page. It is easy to navigate and t it has inspired our partners to seek out further training because we have seen a spike in training request for the classes that we offer internally. Cornerstone makes training our employees and keeping track of information so much easier. If you are looking for a great tool for your company look no further, Cornerstone is the only one that you need!

    What one piece of advice would you give other prospective customers?

    They have a strong support system in place if and when you need help getting around the system.

    What do you like most about the product or service?

    It is easy for our partners to naviagate.

    If you could start over, what would your organization do differently?

    Choose Cornerstone quicker.

    Service & support - overall comment

    They are very quick to respond to any request that are put in.


  • 3 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Implementation did not go smoothly.

    Overall Comment

    Client responsibility is very high. There is not a lot of history and experience from Cornerstone to guide you. There is a lot of training and building the system is required by the client. There were a lot of unanswered questions. Too many hands in the pot.

    What one piece of advice would you give other prospective customers?

    Make sure you clearly understand your companies role in the implementation and have resources available.

    What do you like most about the product or service?

    Friendly staff. I'm hoping the final product is easy to use.

    What do you dislike most about the product?

    Lack of experience and accountability with Cornerstone.

    What one thing do you wish the vendor did differently?

    More expertise and experience to be able to answer system questions.

    If you could start over, what would your organization do differently?

    Asked more questions regarding the implementation process and backgrounds of Cornerstone's implementation team before signing.

    Service & support - overall comment

    Service responded to inquiries timely but did not always have the answers or provided incorrect/inconsistent answers.


  • 5 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Cornerstone implementation and customer service are superior.

    Overall Comment

    Implementation went smoothly with excellent customer support from Cornerstone. It was helpful to have on-site training for our initial admins. Our customer support since going live has been excellent.

    What one piece of advice would you give other prospective customers?

    Definitely, pay the extra cost for the GPS representative. We love this service.

    What do you like most about the product or service?

    The options to keep all of our training in one place and the ability to integrate with other systems (Lynda and Workday).

    What do you dislike most about the product?

    The integration with Lynda has taken a very long time but I am not completely aware of the reasons.

    If you could start over, what would your organization do differently?

    Make all of the training that we imported from other systems inactive. It has made searching courses in the ITL area a bit messy.

    Service & support - overall comment

    We have received excellent customer service and support.


  • 4 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Evolving product that values our input.

    Overall Comment

    Cornerstone provides a wide range of software solutions that (for the most part) meet our needs. Of course, there are areas that need improvement, but we feel confident that our input is valued in making updates to their product. We are also very pleased with the support team provided by Cornerstone - we always have someone to turn to in a time of need.

    What do you like most about the product or service?

    The look and feel (in the newer parts of the system) are really clean. They make the product more engaging when it looks like a high-end solution.

    What do you dislike most about the product?

    At times I feel like they release half-baked features. In other words, we typically are very excited by a new release feature only to find out that it is missing functionality that would seem obvious or already existing in older models. This can be frustrating when timelines hinge on software updates.

    What one thing do you wish the vendor did differently?

    At times the product support can be a little disappointing. Many questions I have are simply to check my understanding of functionality and they often have to research to find answers to what I believe are typically pretty simple. That said, they're very nice to work with and I never experience significantly long wait times for responses.

    If you could start over, what would your organization do differently?

    We purchased almost all of the products offered by CSOD. We started with Learning and Connect out of necessity, but now that we've gotten deeper into Succession, Performance, and Recruiting, we would have liked to say we started by developing competencies for our positions. It's something we see the need for often and regret having to create them after so much else has been started.

    Service & support - overall comment

    The support team doesn't always seem as knowledgable as I would like, but they do well to find the answers quickly.


  • 4 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Good Product.

    Overall Comment

    Overall, Cornerstone OnDemand is a good company and offers a good product and customer service.

    What one piece of advice would you give other prospective customers?

    Develop an implementation strategy and support from your company leaders.

    What do you like most about the product or service?

    Customer service.

    What do you dislike most about the product?

    User interface flexibility.

    What one thing do you wish the vendor did differently?

    Not role products out before they're fully ready to be launched.

    If you could start over, what would your organization do differently?

    Not sure.

    Service & support - overall comment

    I am satisfied with the overall support of Cornerstone's product. I do wish there was a faster response with solutions regarding their engineers.


  • 4 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Strong talent management solution that continues to advance

    Overall Comment

    Cornerstone OnDemand is an excellent talent management solution. The product covers all modern areas of talent management, offers a growing mobile solution, and is expanding into big data and predictive analytics. We are very happy with the Learning and Connect module of Cornerstone. The deployment was relatively easy and maintenance has gone smooth. Their support structure is very capable and they keep you well informed of product development and updates. The user community has been great; both online and with local meetups. The system allows us to deploy training to our global workforce and monitor progress. Integrations also allow you to customize the system to your liking. It is seamlessly tied to our SAP employee records.

    What one piece of advice would you give other prospective customers?

    Cornerstone OnDemand is at its best when you use multiple modules. Recruiting can work together with Onboarding and Learning. Learning can feed into Succession, as well as Performance. It is a tightly integrated system that will allow you to make data-driven decisions if you use it to its full potential.

    What do you like most about the product or service?

    The way the system integrates each module to create a seamless human performance management solution. Their drive to innovate and improve the functionality and user experience.

    What do you dislike most about the product?

    The mobile app is nice, but still has a long ways to go. Their multimedia support is getting better, but is not open enough at this time.

    What one thing do you wish the vendor did differently?

    Although their support structure is capable of handling our issues/challenges, at times it takes longer than expected to resolve.

    If you could start over, what would your organization do differently?

    We would have hired a competent administrator to handle the deployment of the system, so we could better utilize the functionality that took us extra time to discover.

    Service & support - overall comment

    With Cornerstone OnDemand you work with an Account Rep for contract issues, a Customer Success Manager for common questions and general utilization of the system, and their Global Product Support for technical issues and questions. We are very happy with the Account Rep and Customer Success Manager aspect of our relationship. They are quick to respond and very helpful and engaging you with the system and increasing your return on investment. However, Global Product Support has always been a bit lacking. They are very slow to respond to tickets submitted throught their online system. Perhaps a higher support package is required to get quicker support. They are always claiming to be making improvements, but little results have been seen. Their phone support is better, but it does require you to sit on the phone to resolve issues.


  • 4 out of 5.0, Reviewed

    Product(s): Cornerstone OnDemand

    Implementation was difficult, but overall a good experience

    Overall Comment

    Initially, we did not have a great experience. We contracted with a third party to provide integration and installation help. The third party vendor was not helpful. We also were promised certain elements of the LMS (i.e. certifications) that weren't initially included in our environment. After some back and forth with the sales representative, we got an in-house integration expert to assist us and we got the elements we were promised. Since we have implemented Cornerstone, our Client Success Manager has been extremely helpful. In fact, without her assistance, I'm not sure we would be set up for success. She has helped us map out a plan for rolling out the system to the rest of our users.

    What one piece of advice would you give other prospective customers?

    Have a well-defined plan of what you want Cornerstone (or any LMS) to do and how you will be rolling it out BEFORE purchasing.

    What do you like most about the product or service?

    You can tweak a lot of different areas to fit your needs.

    What do you dislike most about the product?

    Albeit a minor detail, I would love an overlay that pops up that instructs end users on how to use the system. We created one in-house as a workaround, but there should be canned training for end users on a training system.

    What one thing do you wish the vendor did differently?

    I don't love that most of the time you are directed to the canned user-guide for assistance. The GPS (global product support) team is thorough, but they take a long time to respond to tickets.

    If you could start over, what would your organization do differently?

    The training for Cornerstone is long and cumbersome. Although there is value in online training for an online product, I would recommend attending Cornerstone's instructor-led intensive administrator training.

    Service & support - overall comment

    The Client Success Manager has been amazing. The GPS, not so much.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(68)
4.1

Ability to understand your organization's needs

(81)
4.1

Timely and complete response to product questions

(80)
4.1

Pricing and contract flexibility (pricing and terms)

(67)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(80)
4.1

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

I don't know

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(64)
3.9

Ease of integration using standard APIs and tools

(58)
3.8

Quality and availability of end-user training

(75)
3.9

Ease of deployment

(77)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(84)
4.2

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(77)
3.9

Quality of technical support

(81)
3.9

Quality of peer user community

(74)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(85)
4.2

Recruiting

(26)
3.7

Onboarding

(20)
3.6

Performance and Goals

(52)
4.3

Learning Management

(73)
4.6

Career and Succession

(34)
4.2

Compensation Planning

(18)
3.4

Reporting and Analytics Tools

(64)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

User Training

Application Lead

Development/Integration

End User Support Manager

Functional Assessment

HR Department or Business User

Implementation, Maintenance or other IT support

Vendor Management

Vendor/Product Selection

Technical Assessment

Maintenance and Support

Executive Sponsor

Business Analyst

Rollout and Install

End User Computing Stakeholder

Other...


What other vendors were considered?

Oracle

SAP

Saba

ADP

SumTotal

Cornerstone OnDemand

Halogen Software

Workday

IBM

SilkRoad

Talentsoft

Ultimate Software

Infor

Microsoft

PeopleFluent

Skillsoft SumTotal

CGI

Deltek

Fairsail

Frontier Software

Haufe

Lumesse

PageUp

Willis Towers Watson

Other...


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management

Improve business process agility

Drive innovation

Enhance decision making

Cost management

Drive revenue growth

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Breadth of services

Overall cost

Strong services expertise

Strong user community

Strong consulting partnership

Financial/organizational viability

Pre-existing relationships

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America