Jan 13, 2017
Service availability and reliability has been excellent. Usability is okay, some users find the interface unintuitive and cumbersome. Some text boxes are frustrating to work with formating and users end up doing copy/paste from Word or another product where it is easier to enter data. Customization is available and meets our needs.
Jan 10, 2017
The vendor sold us modules that are not aligned to our processes. implementation consultants did not understand our processes and implemented their vanilla approach. Resourcs provided to support the implementation lacked HR experience to advise appropiately.
Dec 19, 2016
Halogen offers excellent support, which was very important to us in our search. Their support desk is based out of Canada, I believe, and their analysts have all been very helpful and knowledgeable. Most of our inquiries are resolved on the first call, and we never have trouble getting our call answered.
Dec 16, 2016
Halogen Support/Client Service is great! When I call with a question, the response time is outstanding. If the person I am speaking to does not have an immediate answer, they will escalate the ticket to the next level. Halogen Champions is also an informative community to continue to learn about Halogen products - and also have some fun!
Dec 7, 2016
Customer centric with backend consulting (granted they charge for it). The ability to add modules as we grow - not just one dementional.
Nov 10, 2016
Halogen is a great product with great people behind it. Their excellent customer support team is available 24/7! You can implement the modules that will best suit your needs. I highly recommend the Performance module for performance appraisals. The product is easy to learn and easy to use, even if you have no previous experience with performance management software. You are assigned a continuous advancement consultant to assist with any post-implementation needs or questions that are not appropriate for their general customer service team. They accept suggestions for improvements at any time (which they call "enhancement requests"), so you can play a part in making an already great product even better! I highly recommend this product, specifically the Performance module.
Oct 14, 2016
Very customer focused, great partnership, listen to our feedback, suggestions well
Oct 10, 2016
We have been using Halogen for four years now, and each year I send an employee survey to see what tweaks and improvements we can make for the next year's annual process. Nine times out of ten, the Halogen system is able to accommodate some form of those changes, and so I would recommend it to anyone who wants assessment software that is flexible and able to grow with your needs.
Sep 22, 2016
Our company has used Halogen for years to conduct our annual performance reviews. I wasn't involved with the implementation but have administered the review process for the past two years. Like most complex software, the learning curve was pretty steep - I made quite a few mistakes during my first implementation! Fortunately, Halogen Support was always there to bail me out and answer questions. The features and forms have allowed us to completely customize our user experience throughout the appraisal process.
Sep 19, 2016
Overall the relationship has been very good. The transition from the sales representative to the servicing representative was a bit shaky and there was time when we did not know who to contact or who was going to assist. The process of that transition needs to be more formalized and explained to the client. At this point, the flow of contact is pretty good.