Loading product reviews...
4.5 out of 5.0 (17 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Halogen Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Halogen Software

    Great product, great people!

    Overall Comment

    Halogen is a great product with great people behind it. Their excellent customer support team is available 24/7! You can implement the modules that will best suit your needs. I highly recommend the Performance module for performance appraisals. The product is easy to learn and easy to use, even if you have no previous experience with performance management software. You are assigned a continuous advancement consultant to assist with any post-implementation needs or questions that are not appropriate for their general customer service team. They accept suggestions for improvements at any time (which they call "enhancement requests"), so you can play a part in making an already great product even better! I highly recommend this product, specifically the Performance module.

    What one piece of advice would you give other prospective customers?

    Make sure to utilize your continuous advancement consultant and if you ever have a question don't be afraid to ask their support team - they are wonderful at answering questions and following up with you if needed.

    What do you like most about the product or service?

    It's an easy-to-use, intuitive product and if you struggle, you can always ask for help!

    What do you dislike most about the product?

    Sometimes there is frustration when you want to be able to do something but are not able due to system limitations. However, that's where the enhancement request piece comes in - it's nice to be able to make improvement suggestions!

    What one thing do you wish the vendor did differently?

    I wish it were possible to monitor/track submitted enhancement requests in real time.

    If you could start over, what would your organization do differently?

    I'm not sure that we'd do anything differently other than implement single-sign on immediately!


  • 5 out of 5.0, Reviewed

    Product(s): Halogen Software

    Great decision, great partnership

    Overall Comment

    Very customer focused, great partnership, listen to our feedback, suggestions well

    What one piece of advice would you give other prospective customers?

    know your business requirements, technical environment and organization's culture BEFORE looking at or talking to any vendor

    What do you like most about the product or service?

    easy to use

    What do you dislike most about the product?

    can't think of anything

    What one thing do you wish the vendor did differently?

    better communication

    If you could start over, what would your organization do differently?

    wish we could have moved at a little fast pace

    Service & support - overall comment

    quick to respond and seek solutions to problems


  • 4 out of 5.0, Reviewed

    Product(s): Halogen Software

    Flexibility and Growth for Evolving Companies.

    Overall Comment

    We have been using Halogen for four years now, and each year I send an employee survey to see what tweaks and improvements we can make for the next year's annual process. Nine times out of ten, the Halogen system is able to accommodate some form of those changes, and so I would recommend it to anyone who wants assessment software that is flexible and able to grow with your needs.

    What one piece of advice would you give other prospective customers?

    Use the Customer Support Portal from the very beginning. It has a lot of useful videos and documents you can adapt for your user training and for your own administrative use. Also don't be afraid to call support if you don't understand something; they are very knowledgeable and no question is too big or small.

    What do you like most about the product or service?

    I like that it's very easy to learn to administer. I came into my job with no knowledge whatsoever of Halogen or any other electronic assessment tools, and between working with our actual product, studying the success portal, and talking through things with support, I was able to take on full administration duties within two weeks of my first day.

    What do you dislike most about the product?

    Some of the details of the tasks and options are not 100% intuitive, and some of them do not 100% fit what we need them to do. We are able to work around these details, although not perfectly.

    What one thing do you wish the vendor did differently?

    I do wish the vendor would not immediately jump onto whatever tangent we are pondering to offer new services. It would be great to leave that until we ask if there is something that can handle whatever other need we're talking about.

    If you could start over, what would your organization do differently?

    We might have implemented slower. The first year of evaluations jumped everybody, including all our full-time and part-time employees, onto a system they'd never used, and it was a jolting change to everyone. I would've implemented it in stages, such as introducing the evaluations to our salaried people first, then our part-timers, then our part-time substitutes, etc.

    Service & support - overall comment

    Service and support have been excellent. Our implementation manager was willing to talk with all of us, from our HR Administrator who has been with us for 30 years to me (new to HR at the time) to the non-HR employee head of the company implementation committee, until we all understood the basics of the system as we were beginning to deploy it. They have continued to be an invaluable resource to me as the system administrator when I want to try something new or need help with an existing problem.


  • 4 out of 5.0, Reviewed

    Product(s): Halogen Software

    Robust feature set and fantastic support

    Overall Comment

    Our company has used Halogen for years to conduct our annual performance reviews. I wasn't involved with the implementation but have administered the review process for the past two years. Like most complex software, the learning curve was pretty steep - I made quite a few mistakes during my first implementation! Fortunately, Halogen Support was always there to bail me out and answer questions. The features and forms have allowed us to completely customize our user experience throughout the appraisal process.

    What one piece of advice would you give other prospective customers?

    If you're adopting Halogen, make sure your administrators get signed up for the Performance, Multi Rater, and Go Live training. They're well worth the money, and in some cases, I was working one-on-one with an instructor to try out all the different feature options. I would have made far more mistakes if I hadn't gone through this, and wouldn't have had the context to think through questions and problems as they came up.

    What do you like most about the product or service?

    Halogen Support is one of the best customer service centers I've ever encountered. They're in Canada, and happen to be in my time zone, which is convenient. They can set up a Go To Meeting to see what I'm seeing and walk me through changes I need to make. They send me a ticket after our call with a summary of the solution, and I can refer back to that ticket if I have a follow-up question later. They're friendly, and if the person helping me doesn't have the answer, they'll ask if I can hold briefly so they can confer with other team members. Just a fantastic customer service experience!

    What one thing do you wish the vendor did differently?

    Once a performance process is underway, it's incredibly risky to make significant changes to your process settings. I completely understand this - changing something could break countless links across the process - but it is a challenge for administrators who realize they made an error before the process opened. Just be aware of it, and take advantage of the Go Live training to have an expert double-check!

    Product capabilities - overall comment

    Halogen is not quite as nimble as newer, smaller companies in this space. They know what they do well, and are gradually adopting the technologies that some customers take for granted in today's marketplace, such as API's. For our needs, there's nothing the Performance/Multi Rater modules can't do.

    Service & support - overall comment

    Halogen Support is one of the best customer service centers I've ever encountered. They're in Canada, and happen to be in my time zone, which is convenient. They can set up a Go To Meeting to see what I'm seeing and walk me through changes I need to make. They send me a ticket after our call with a summary of the solution, and I can refer back to that ticket if I have a follow-up question later. They're friendly, and if the person helping me doesn't have the answer, they'll ask if I can hold briefly so they can confer with other team members. Just a fantastic customer service experience!

    Integration & Deployment - Overall comment

    I was not involved in the deployment process.


  • 4 out of 5.0, Reviewed

    Product(s): Halogen Software

    Steady line of communication.

    Overall Comment

    Overall the relationship has been very good. The transition from the sales representative to the servicing representative was a bit shaky and there was time when we did not know who to contact or who was going to assist. The process of that transition needs to be more formalized and explained to the client. At this point, the flow of contact is pretty good.

    What one piece of advice would you give other prospective customers?

    Start small, then add additional modules. Don't try to do too much at once.

    What do you like most about the product or service?

    The ease of use.

    What do you dislike most about the product?

    Not enough unsolicited contact from our service representative.

    What one thing do you wish the vendor did differently?

    Introduce the field representative or service representative at the time of the implementation. This way they would know and understand our processes from the beginning.

    If you could start over, what would your organization do differently?

    Implement less modules at one time.

    Service & support - overall comment

    Sometimes response is very fast, however the follow-up to the response is almost always lacking. I generally have to send them a reminder.

    Integration & Deployment - Overall comment

    Very fast to set up system, not as fast to move forward with additional modules when we were ready to launch new programs when we needed assistance.


  • 4 out of 5.0, Reviewed

    Product(s): Halogen Software

    Constant Support.

    Overall Comment

    We have had a great experience with Halogen. From implementation to user adoption to overall support someone has always is always available. My rep is available when I need her and will always get back with me in 24 hours. The system is pretty easy to learn and coordinates with the other suites very well. I am hoping to purchase more Halogen suites in the future.

    What one piece of advice would you give other prospective customers?

    If you purchase more than one product, take them one at a time and don't try to do too much too soon.

    What do you like most about the product or service?

    User adoption. There are learning videos available to assist administrators.

    What do you dislike most about the product?

    When you use the system for other processes, the word appraisal cannot be changed. For instance, I use the system for tuition reimbursement but I cannot change the wording in the system. I want it to say edit tuition reimbursement form and it says edit appraisal.

    What one thing do you wish the vendor did differently?

    Exchange user licenses when individuals are deactivated.

    If you could start over, what would your organization do differently?

    We may have tried to negotiate our user licenses differently, as the costs have gone up due to our turnover.

    Product capabilities - overall comment

    Again I find new ways to use the product all the time, so it does what it is supposed to do and then more. .

    Service & support - overall comment

    Support is always available 24/7 and if I need my rep, all I have to do is send an email.

    Integration & Deployment - Overall comment

    Implementation consultant guided us through the process well and stayed with us as the product launched.


  • 5 out of 5.0, Reviewed

    Product(s): Halogen Software

    Halogen.

    Overall Comment

    Halogen has a great support center. You can always get a live persona that is friendly, knowledgeable and ready to solve your problem.

    What one piece of advice would you give other prospective customers?

    If you are choosing the Learning module, if you are looking into the e-course content further for customization versus deploying the starter pack.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    Allowed you to exchange e-courses for those that are more relevant to your organization.

    If you could start over, what would your organization do differently?

    We would have looked into the e-course content further for customization verses deploying the starter pack.

    Service & support - overall comment

    Support services are outstanding!


  • 5 out of 5.0, Reviewed

    Product(s): Halogen Software

    Halogen, the dynamic talent management tool.

    Overall Comment

    Service and response to issues are tremendous.

    What one piece of advice would you give other prospective customers?

    review all processes related to talent; evaluations, on-boarding, etc. and think how the process could be automated, Halogen most likely will be able to streamline that and make your life easier.

    What do you like most about the product or service?

    constantly changing to meet customer needs. open to new approaches and concepts.

    What do you dislike most about the product?

    nothing yet

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    spend more time requiring employees to go through training. This would allow more complete use of product.

    Product capabilities - overall comment

    still working on adding additional benefits for professional service firm clients

    Service & support - overall comment

    no need to, service included and outstanding


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(16)
4.5

Ability to understand your organization's needs

(17)
4.3

Timely and complete response to product questions

(17)
4.8

Pricing and contract flexibility (pricing and terms)

(15)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(16)
4.6

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.8

Ease of integration using standard APIs and tools

(10)
3.8

Quality and availability of end-user training

(17)
4.2

Ease of deployment

(16)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(17)
4.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(17)
4.5

Quality of technical support

(17)
4.5

Quality of peer user community

(15)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(17)
4.2

Recruiting

(6)
3.0

Onboarding

(10)
3.4

Performance and Goals

(17)
4.6

Learning Management

(12)
4.5

Career and Succession

(8)
4.0

Compensation Planning

(6)
4.0

Reporting and Analytics Tools

(17)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

HR Department or Business User

User Training

End User Support Manager

System Administrator

Application Lead

Development/Integration

Functional Assessment

Implementation, Maintenance or other IT support

Vendor Management

Vendor/Product Selection

End User Computing Stakeholder

Executive Sponsor

Technical Assessment

Business Analyst

Other...


What other vendors were considered?

Halogen Software

SilkRoad

Cornerstone OnDemand

ADP

Microsoft

SumTotal

Ultimate Software

Workday

HealthStream

Infor

Oracle

Saba

SAP

Skillsoft SumTotal

Talentsoft

Other...


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process outcomes

Cost management

Drive innovation

Enhance decision making

Improve business process agility

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong customer focus

Overall cost

Breadth of services

Product roadmap and future vision

Strong services expertise

Strong consulting partnership

Strong user community

Financial/organizational viability

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

Asia/Pacific