3.3 out of 5 (4 Ratings)
Mar 15, 2017
While the overall implementation went over the agreed upon the window, it was done satisfactorily and-and with great service. I think the overall process works well, however, my word of warning is to ensure you get a good project/implementation team from IBM. Since they are responsible for the behind the scenes configuration, it is imperative that a driven team is selected.
Jan 27, 2017
I am relatively new to administering BrassRing and know that we have had a rocky history with them. We initially purchased it before it was bought by Kenexa and then by IBM. Since becoming an administrator for BrassRing, I have been thoroughly impressed with their customer service and support, especially compared to some of our other software vendors. It also seems like they have made a lot of improvements to the system to allow for better customization and workflow control.
Dec 7, 2016
Very poor support, service down multiple times
Aug 16, 2016
IBM was very difficult to work with during the implementation. Their consultants were not able to understand higher education workflows or adapt their implementation plans to customer needs.