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We have aggregated ratings data on Infor but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Infor Human Capital Management,Infor M3

    Infor is improving, but still a longer road ahead of them.

    Overall Comment

    Average

    What one piece of advice would you give other prospective customers?

    Consider how to create the proper mix of ERP and services/API offerings.

    What do you like most about the product or service?

    It offers one-stop for many services.

    What do you dislike most about the product?

    Complexity

    What one thing do you wish the vendor did differently?

    Integrations.

    If you could start over, what would your organization do differently?

    Better understand and develop an ERP and API strategy and architecture, before diving so deeply within ERP.

    Product capabilities - overall comment

    Does the job overall.

    Service & support - overall comment

    Satisfactory

    Integration & Deployment - Overall comment

    Complex integrations and deployments.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration


What other vendors were considered? Multiple responses allowed.

SAP


Why did you purchase a Talent Management suite?

Cost management

Create internal/operational efficiencies

Enhance decision making

Improve business process agility


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America