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We have aggregated ratings data on Meta4 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Meta4

    Good, Solid Provider of SaaS based HR services.

    Overall Comment

    Overall, a good experience. Meta4 worked with us to develop specific modules for our organization including leave and recruiting functions. Meta4 also made great strides in increasing the security around their data centers and systems gaining numerous certifications and passing numerous audits. Meta4 really turned it around from a security perspective. The core of the product is still outdated with an upgrade plan on the table. Meta4 is a very conservative organization. Change is not a good thing for them. Their core competency is relability and consistency. If you need innovation, creativity and "out of the box" thinking, they are not the company.

    What one piece of advice would you give other prospective customers?

    Get your requirements right and understand that changes are not easy for Meta4. They love consistency across clients and innovation threatens reliability for them.

    What do you like most about the product or service?

    Meta4 has a solid core product. They have good people who work hard and are engaged with their customers.

    What do you dislike most about the product?

    Good basic product but too basic to provide great value without modification. Payroll and basic HR functions are their core compentencies.

    What one thing do you wish the vendor did differently?

    Addressed security issues and concerns before they became issues for the customers. No incidents but their practices were very poor until the past 2 years.

    If you could start over, what would your organization do differently?

    Would have used Meta4 as a core and brought in other vendors to fill in the functions we needed, that Meta4 did not have instead of co-creating these modules with them. The development processses are long, moderately expensive, and the results were very basic solutions.

    Integration & Deployment - Overall comment

    Integration is very difficult for them since they do not have APIs or web services and rely on an ETL process to move data. You basically extract a file from their system and process that file within.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
1.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Recruiting

(1)
3.0

Onboarding

(1)
3.0

Reporting and Analytics Tools

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Development/Integration

Executive Sponsor

Maintenance and Support

Rollout and Install

Technical Assessment

Vendor Management


What other vendors were considered? Multiple responses allowed.

IBM

Infor

Oracle


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Financial/organizational viability

Overall cost

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America