3.9 out of 5.0 (15 ratings)
15 Verified Reviews

Dynamics

Simple implementation. Robust performance.

Microsoft CRM 2016 is a robust product that is easily deployed and very easily extended.

Dynamics

Product meets requirements, but implementation was not as easy as anticipated

We probably could have used a TPA to help implement, as this has been pushed back several times before going live. It has been difficult to obtain and hold onto resources with competing priorities.

Dynamics

MS Dynamics GP is a steady reliable system

We have been using MS Dynamics GP for over 15 years now and it takes care of what we need it to do so my overall experience with this product is a positive one.

Dynamics

Implementation was bumpy but the end result was satisfactory and successful

The journey for implementation involved many challenges and risk, the main challenge was the capabilities of the local vendor/partner in implementing the solution in which the gaps were filled by the internal team. Also post go live it took us almost 8 months to stabilize and get the end user to be familiar with the new functionalities that were introudced in addition to obtain the confidence in internal IT team on how to handle the issues and/or new requirements.

Dynamics

Strong features and suite of functionality.

Experience has been positive. User adoption was difficult because users expected a more intuitive interface.

Dynamics

2011 Microsoft Dynamics CRM Implementation

Overall, because we're on premise our upgrade path has been slowed due to customizations in the application, which can now be handled out of the box with 2016.

Dynamics

Great final solution but difficult getting APIs adapted to CRM Dynamics

Matched our needs and we are a Microsoft shop so it integrates well with existing solutions

Dynamics

Good tool, easy implementation.

Good tool, easy implementation.

Dynamics

Third party implementation provider is well versed in Microsoft Dynamics.

Good. Product was easy to install, configure and learn.

Dynamics

Data migration (core and satellite systems) was the biggest challenge.

Microsoft CRM product, integrates well with Outlook, UI is more modern and intuitive compared to our old CRM system.