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3.6 out of 5.0 (11 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Dynamics

    Strong features and suite of functionality.

    Overall Comment

    Experience has been positive. User adoption was difficult because users expected a more intuitive interface.

    What one piece of advice would you give other prospective customers?

    Saturate end users with appropriate training.

    What do you like most about the product or service?

    Functionality and built in modules.

    What do you dislike most about the product?

    Not as intuitive as other Microsoft products.

    What one thing do you wish the vendor did differently?

    Offer the stronger level of expertise on the product.

    If you could start over, what would your organization do differently?

    Implement in phases versus all of the organization. Spend more time streamlining processes.


  • 3 out of 5.0, Reviewed

    Product(s): Dynamics

    2011 Microsoft Dynamics CRM Implementation

    Overall Comment

    Overall, because we're on premise our upgrade path has been slowed due to customizations in the application, which can now be handled out of the box with 2016.

    What one piece of advice would you give other prospective customers?

    Attend CRM Summit and the CRM User Groups in your area, it's a great experiance and you can understand a lot of information from users already on the platform.

    What do you like most about the product or service?

    Integration with other Microsoft Products.

    What do you dislike most about the product?

    In the past, Microsoft CRM was a bit slow in developing solutions that the industry was asking for such as Mobility, Social Listening, etc. However I've found they have played catch up and started to think more stratgically as an organization.

    What one thing do you wish the vendor did differently?

    Built custom code, and handed off that knowledge so that engagement with them wasn't neccesary if changes were needed.

    If you could start over, what would your organization do differently?

    We would minimize customizations throughout the application to increase the viability of upgrading to the latest software. Also we would have implemented better data validation techniques to improve the accuracy of the data.

    Product capabilities - overall comment

    Just in the recent year or two they've really caught up to the industries needs.

    Integration & Deployment - Overall comment

    Data Migration was a pain, however would have been regardless of application selected.


  • 4 out of 5.0, Reviewed

    Product(s): Dynamics

    Great final solution but difficult getting APIs adapted to CRM Dynamics

    Overall Comment

    Matched our needs and we are a Microsoft shop so it integrates well with existing solutions

    What one piece of advice would you give other prospective customers?

    reseacrh pain points cloud vs on premises.

    What do you like most about the product or service?

    agile, easy to use, intiuative.

    What do you dislike most about the product?

    a lot of screens and end-users are overwhelmed by the number of fields to filter with.

    What one thing do you wish the vendor did differently?

    find experts at implementing APIs (cloud) with on premises systems.

    If you could start over, what would your organization do differently?

    seek other firms with similar experiences.

    Product capabilities - overall comment

    The MS CRM Dynamics solution delivers as promised.

    Integration & Deployment - Overall comment

    some difficulties integrating cloud soltuions into MS Dynamics because we had the on premises version. Example - Eloqua was a difficult fit into CRRM.


  • 4 out of 5.0, Reviewed

    Product(s): Dynamics

    Good tool, easy implementation.

    Overall Comment

    Good tool, easy implementation.

    Product capabilities - overall comment

    Tool handled all requirements.

    Service & support - overall comment

    Support was always available.

    Integration & Deployment - Overall comment

    Guidelines were easy to follow.


  • 4 out of 5.0, Reviewed

    Product(s): Dynamics

    Third party implementation provider is well versed in Microsoft Dynamics.

    Overall Comment

    Good. Product was easy to install, configure and learn.

    What one piece of advice would you give other prospective customers?

    Develop an adoption strategy.

    What do you like most about the product or service?

    Continuous improvement efforts.

    What do you dislike most about the product?

    It's still evolving and in order to obtain the functionality needed we had to secure the services of the third party solution provider in addition to Microsoft.

    What one thing do you wish the vendor did differently?

    Assisted with an adoption strategy.

    If you could start over, what would your organization do differently?

    Build a strategy and roadmap for securing adoption.

    Product capabilities - overall comment

    Not all features have been expanded and you requires development by a third party.

    Service & support - overall comment

    Excellent.

    Integration & Deployment - Overall comment

    Besides building data interfaces the product has been easy to get up and running.


  • 4 out of 5.0, Reviewed

    Product(s): Dynamics

    Data migration (core and satellite systems) was the biggest challenge.

    Overall Comment

    Microsoft CRM product, integrates well with Outlook, UI is more modern and intuitive compared to our old CRM system.

    What one piece of advice would you give other prospective customers?

    Keep your service providers under your radar all the time, they are typically where the communication breaks.

    What do you like most about the product or service?

    Flexibility and integration with other MS applications.

    What do you dislike most about the product?

    The Outlook add-in made it unstable sometimes.

    What one thing do you wish the vendor did differently?

    Better understanding of our requirements and systems.

    If you could start over, what would your organization do differently?

    Engage bot core and satellite system owners from the beginning to work out a detailed checklist, assign dedicated resources to engage the service provider more actively.

    Service & support - overall comment

    It's still too early to tell a complete story as we just rolled out the first phase.


  • 3 out of 5.0, Reviewed

    Product(s): Dynamics

    Difficult to upgrade and maintain.

    Overall Comment

    Difficult to deploy, as well as difficult to upgrade and convert legacy data. High on cost and impact of maintenance.

    What one piece of advice would you give other prospective customers?

    Strongly consider balance forward approach.

    What do you like most about the product or service?

    Easy to customize and access data.

    What do you dislike most about the product?

    Performance - extremely slow.

    What one thing do you wish the vendor did differently?

    Better timelines on support tickets.

    If you could start over, what would your organization do differently?

    Balance Approach - Will not bring forward any legacy data and remove customizations.

    Product capabilities - overall comment

    Does many things, but not all turn out well. Reporting is sparse and not always useful.

    Service & support - overall comment

    Long duration on service tickets with little communication on status.

    Integration & Deployment - Overall comment

    Deployment of upgrade took a long time and was way over budget. Difficult to bring legacy data forward.


  • 4 out of 5.0, Reviewed

    Product(s): Dynamics

    Basic product that needs some customization.

    Overall Comment

    Good.

    What one piece of advice would you give other prospective customers?

    Pay attention in selecting the 3rd party integrator. They should be familiar with the industry as well, and not only the product.

    What do you like most about the product or service?

    Modern and it has a good roadmap.

    What do you dislike most about the product?

    Difficult to customize and needs some experience. Microsoft should develop more 3rd party vendors, at least in the Nordics, where there is not enough consulting power.

    What one thing do you wish the vendor did differently?

    Listen to customer experiences and study the current business processes.

    If you could start over, what would your organization do differently?

    Reduce the amount of customization, and change processes instead.


  • 4 out of 5.0, Reviewed

    Product(s): Dynamics

    Implementation was successful, but many lessons learned along the way.

    Overall Comment

    We had performance problems early on in the process which have since been corrected, but cannot give a 5 due to the early problems.

    What one piece of advice would you give other prospective customers?

    Spend more time up front working through the implementation strategy - don't try to make everyone happy - focus on solving the core business challenges and add more functionality later.

    What do you like most about the product or service?

    Ease of implementation.

    What do you dislike most about the product?

    There could be better controls in place to assist with managing data.

    What one thing do you wish the vendor did differently?

    Wish they had been more up front about performance impact - we worked through this, but it was painful in the early days.

    If you could start over, what would your organization do differently?

    We would take a more comprehensive review of our data needs and how individual business unit needs affect the overall objectives.

    Product capabilities - overall comment

    Product is functionaly rich, but waiting to see the 2016 version to see what else may be of value to us.

    Service & support - overall comment

    Our problems have since been solved, but we experienced performance problems early in the implemenation.

    Integration & Deployment - Overall comment

    Integration was fairly straight-forward - no major concerns.


  • 3 out of 5.0, Reviewed

    Product(s): Dynamics

    Can be a great product, but it requires much configuration.

    Overall Comment

    Flexible but complex.

    What one piece of advice would you give other prospective customers?

    Can be a great product but it requires much configuration ... it is not out of the box

    What do you like most about the product or service?

    Ease of use due to the MS look and feel.

    What do you dislike most about the product?

    Lack of out of the box and too much configuration required

    What one thing do you wish the vendor did differently?

    Clearity of the complexity and requirment for configuration

    If you could start over, what would your organization do differently?

    Get a better picture from consulting partner and research...


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
4.0

Ability to understand your organization's needs

(10)
3.6

Timely and complete response to product questions

(10)
3.3

Pricing and contract flexibility (pricing and terms)

(7)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
3.6

How long did your deployment take?

12 months or more

9 - 12 months (<12)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.6

Ease of integration using standard APIs and tools

(9)
3.7

Quality and availability of end-user training

(10)
3.6

Ease of deployment

(10)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
3.4

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(8)
3.3

Quality of technical support

(8)
3.3

Quality of peer user community

(7)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
3.9

Recruiting

(4)
3.5

Onboarding

(4)
3.8

Performance and Goals

(5)
3.6

Learning Management

(4)
3.0

Career and Succession

(4)
3.3

Compensation Planning

(4)
3.8

Reporting and Analytics Tools

(8)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Executive Sponsor

Rollout and Install

User Training

Vendor/Product Selection

Maintenance and Support

Vendor Management

Application Lead

Functional Assessment

Technical Assessment


What other vendors were considered? Multiple responses allowed.

Oracle

IBM

Microsoft

Saba

SAP

Other...


Why did you purchase a Talent Management suite?

Improve business process outcomes

Improve business process agility

Create internal/operational efficiencies

Drive revenue growth

Enhance decision making

Drive innovation

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Strong user community

Breadth of services

Financial/organizational viability

Overall cost

Product roadmap and future vision

Strong services expertise

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

Latin America