Jan 13, 2017
Microsoft CRM 2016 is a robust product that is easily deployed and very easily extended.
Dec 15, 2016
We probably could have used a TPA to help implement, as this has been pushed back several times before going live. It has been difficult to obtain and hold onto resources with competing priorities.
Dec 13, 2016
We have been using MS Dynamics GP for over 15 years now and it takes care of what we need it to do so my overall experience with this product is a positive one.
Nov 8, 2016
The journey for implementation involved many challenges and risk, the main challenge was the capabilities of the local vendor/partner in implementing the solution in which the gaps were filled by the internal team. Also post go live it took us almost 8 months to stabilize and get the end user to be familiar with the new functionalities that were introudced in addition to obtain the confidence in internal IT team on how to handle the issues and/or new requirements.
May 10, 2016
Experience has been positive. User adoption was difficult because users expected a more intuitive interface.
Mar 31, 2016
Overall, because we're on premise our upgrade path has been slowed due to customizations in the application, which can now be handled out of the box with 2016.
Mar 16, 2016
Matched our needs and we are a Microsoft shop so it integrates well with existing solutions
Dec 8, 2015
Good tool, easy implementation.
Dec 7, 2015
Good. Product was easy to install, configure and learn.
Dec 3, 2015
Microsoft CRM product, integrates well with Outlook, UI is more modern and intuitive compared to our old CRM system.