Loading product reviews...
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Fusion Compensation,Oracle Fusion Human Capital Management

    Implementation was challenging as Oracle support is very slow.

    Overall Comment

    Oracle moves so slowly to respond to support tickets

    What one piece of advice would you give other prospective customers?

    Dont underestimate the implementation challenge.

    What do you like most about the product or service?

    Features/functionality

    What do you dislike most about the product?

    price and support

    What one thing do you wish the vendor did differently?

    Better support

    If you could start over, what would your organization do differently?

    Choose a different product.

    Service & support - overall comment

    support is slow


  • 4 out of 5.0, Reviewed

    Product(s): Fusion Compensation

    Amazing capabilities with better insights into data.

    Overall Comment

    Even though the Talent Management module was a SaaS solution which was new, the capabilities provided by the product were very much in need for the business. It was an interesting experience to be adopting a new product which not only put us on the leading edge but also on the bleeding edge. The issues identified were however resolved by the vendor and got us going.

    What one piece of advice would you give other prospective customers?

    Line out the requirements in advance, talk to organizations that are currently using it, get to know how it has helped them or if there are any pain points.

    What do you like most about the product or service?

    The capabilities the tool offers out of the box.

    What do you dislike most about the product?

    Since the options are plenty, it is time-consuming to configure it to make it simple as needed by the organization.

    What one thing do you wish the vendor did differently?

    projected the exact effort levels required for the implementation instead of making it look too easy out of the box.

    If you could start over, what would your organization do differently?

    Talk to companies that have already implemented it and how they have been making use of it.

    Product capabilities - overall comment

    As mentioned multiple times, the capabilities provided by the product were great out of the box, which was one of the reasons for implementing this product.

    Service & support - overall comment

    With SaaS solution, there are more reasons to be contacting the support team since the ability to perform certain actions is limited. Oracle support team has been good enough in responding to service requests and severity 1 SRs gain prompt attention.

    Integration & Deployment - Overall comment

    Since we already had other HCM modules using the SaaS solution, integration was a key aspect. Deployment was not too overwhelming because of the landscape being familiar.


  • 4 out of 5.0, Reviewed

    Product(s): Talent Management Cloud

    Product enablement was smooth but integrations proved to be challenging.

    Overall Comment

    Overall good product but integration was difficult.

    What one piece of advice would you give other prospective customers?

    Consider utilizing third party services to review cloud service agreements before signing to better understand potential pitfalls.

    What do you like most about the product or service?

    Constant improvements in shorter timeframes.

    What do you dislike most about the product?

    Limited transparency with operational support model and quickest path of escalation outside of contacting account manager.

    What one thing do you wish the vendor did differently?

    Better job articulating impact of roadmap on current implementation and end to end business process that affect current operations.

    If you could start over, what would your organization do differently?

    Spend more time understanding new business process and impact on integration touch points.

    Integration & Deployment - Overall comment

    Integration was the most challenging and least planned activity. Caution potential clients to spend time upfront understanding the impact and touch points. Especially as it relates to on-premise solutions.


  • 1 out of 5.0, Reviewed

    Product(s): Talent Management Cloud

    Oracle Cloud HCM - Warning, not yet ready for the prime time.

    Overall Comment

    Product roadmap is already a year behind schedule and is getting further delayed. Alternate cloud strategy announced by Oracle for 2016 is a concern for this iteration of the cloud. Product is not integrated with the acquired components of itself, nor is it integrated with the rest of the architecture. Confusion abounds on what are / are not the Fusion vs Taleo vs. TM components.

    What one piece of advice would you give other prospective customers?

    Do not believe anything unless it is in the T&C and backed by penalties. They use a care dealer salesman approach whereby the legal team is hidden and you interact only with your account team who brings it to the man behind the high desk for approval. The four party game (three parties in Oracle) is tiresome and eventually wears you down as you face time pressures from your own orgainzation. Cloud is the holy grail and Oracle has good product, but give yourself twice the time and stand firm. Walk away to SAP if they don't play nice.

    What do you dislike most about the product?

    The product itself ? Nothing except that it is at least a year behind schedule, so integration and feature sets are missing.

    What one thing do you wish the vendor did differently?

    Get its act cleaned up. They are using a 90's software sales approach for today's generation. Even car salesmen don't work this way these days.

    If you could start over, what would your organization do differently?

    Give SAP a much more careful evaluation, its product architecture and feature set is theoretically (on-paper) superior. Therefore, I would add additional contingency and buffer into the planning. For cloud, consider 50% to 100% reserve time. I would walk away if Oracle did not put the product roadmap or commitments on paper (they have an aggressive legal team). Threaten to walk-off and then actually walk-off if the milestones are not met. Demand penalties for each milestone, with increasing penalty structure as client investment grows.

    Product capabilities - overall comment

    Great product. Far superior to SAP HCM in feature, flow and UX. But, completely marred by failure to execute their cloud strategy as per plan. Fusion is a myth and HCM/TM is a confused mix of partial integration and migration from the client server products. Starting over it would be hard to choose between SAP cloud or Oracle Peoplesoft or eBusiness HR.

    Service & support - overall comment

    The cloud, TM, database and middleware teams are not integrated under any single management. They have a prototype KAM structure which is excellent but it doesn't extend to support.

    Integration & Deployment - Overall comment

    The product is not integrated. They are using middleware SOA tools to stitch together the product on the client's money.

    1 of 1 peer(s) found this review helpful.


  • 2 out of 5.0, Reviewed

    Product(s): Oracle Fusion Human Capital Management,Talent Management Cloud

    Poor. HR Fusion suite is an early version product. I would instead use workday!

    Overall Comment

    PwC were the implementation partner. They were truly appalling. avoid at all costs. what should have been an out of the box delivery dragged on for a year, with consequent cost escalation. Finally got Oracle Consulting involved to sort out the simplest of integration issues (with Oracle Financials!)

    What one piece of advice would you give other prospective customers?

    Don't go for HR Fusion!

    What do you like most about the product or service?

    Very less things to like.

    What do you dislike most about the product?

    Poor basic out of the box product. Disastrous implementation by PwC.

    What one thing do you wish the vendor did differently?

    Be honest about product roadmap, or risks associated with non integration of the Taleo Talent Management Module. Oracle mis-committed on it.

    If you could start over, what would your organization do differently?

    Avoid PwC. Choose workday.

    Service & support - overall comment

    PwC continues to rip us off.

    Integration & Deployment - Overall comment

    I had to personally intervene to get Oracle consulting to integrate Oracle Financials to the Oracle Fusion HR product. It was file transfer, doesn't get simpler than that! PwC failed miserably in delivering, and provided little support apart from giving endless excuses.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
2.8

Ability to understand your organization's needs

(5)
3.2

Timely and complete response to product questions

(5)
3.2

Pricing and contract flexibility (pricing and terms)

(5)
2.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
2.4

How long did your deployment take?

12 months or more

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
2.5

Ease of integration using standard APIs and tools

(5)
2.6

Quality and availability of end-user training

(5)
3.4

Ease of deployment

(5)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
2.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
2.8

Quality of technical support

(5)
3.4

Quality of peer user community

(3)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.4

Recruiting

(3)
4.0

Onboarding

(3)
3.7

Performance and Goals

(4)
4.3

Learning Management

(3)
3.3

Career and Succession

(3)
4.7

Compensation Planning

(3)
4.3

Reporting and Analytics Tools

(3)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Vendor Management

Vendor/Product Selection

Executive Sponsor

Functional Assessment

Rollout and Install

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Saba

SAP

Workday

Other...


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Enhance decision making


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA