4 out of 5.0, Reviewed Sep 29, 2016
What worked well: The strong relationship with Paul Hawkins, our assigned implementation trainer/specialist from PeopleFluent; the speed of response with tickets during implementation (which is currently still very quick); the ease of deployment/implementation of the system. What didn't work well: issues with data configuration requirements by our organization for the system to run easily.
To go with the suite purchase of the entire system for talent management - this will expedite reporting to prove ROI much much easier.
The LMS functions very smoothly and well - we have minimal interruption of service.
The LMS platform is only configurable to a certain extent - would like more freedom with this.
Would have like the vendor to test the use of our employee data files prior to purchase to see if the systems aligned easily.
We would have built our learning prior to purchase of a system - reducing the time from aquisition to implementation so that content was ready. We would have had more time to 'test' the vendor sites with our users and had user input into our decision making. We would have purchased (with PeopleFluent), Mirror for talent management between the recruiting platform and the LMS.
The speed for response is always very good - nothing waits longer than 24 hours to be resolved. All upgrades/updates to the systems are done during hours that never impact our users.
5 out of 5.0, Reviewed Sep 28, 2016
PeopleFluent worked with us for years using their RMS system. We had excellent customer service and they had the ability to have API to our data. We had confidence that there would be high customer service after the sale. The implementation was well laid out and the PeopleFluent consultants were truly best of the best. We have had a long relationship and look at the future of innovation as key drivers of our success together.
You want best of the best customer service you pick PeopleFluent. Use Gartner was a huge driver toward PeopleFluent. Their Product Roadmaps are very helpful for planning upgrades and choosing the cloud-based product modules will allow us to control costs and always have the latest and greatest innovations.
Product roadmaps. You know when an upgrade is coming. What new features you will be getting and gaining well ahead of the upgrades. You have a development server (UAT) to try the new innovation and you also have the ability when it is moved to production to use or not use the innovation.
There is nothing you are not going to like about PeopleFluent. As a 30 year, IT professional my life in regard to technology is predictable. Upgrades are painless and support is Excellent.
The only knock I have ever had with PeopleFluent is with a company representative for my company. Every PeopleFluent representative we have had have fantastic but they move up or out of the organization. I am old fashioned I like a real person as a point of contact outside of the Customer Support portal.
I would have broken up the implementation of the modules farther apart. We implemented Talent, Succession, Salary and Incentive and Mobile Apps in 38 weeks.
The number one thing you get with PeopleFluent is outstanding customer support. Again you know when upgrades and changes are coming through the incredible Technology Roadmaps. Daily, Weekly, Monthly email about change management.
3 out of 5.0, Reviewed Dec 1, 2015
The product functionality is solid, but there are challenges we experienced with the lack of integration between various modules.
Ask questions about integration, along with service and support models. Make sure you interview the consultants who will be working on your engagement. We had one consultant assigned who lead us down a path that resulted in need for rework to be done.
Lack of integration between the modules.
They need to increase the level of integration focus and need to ensure they are adequately staffed related to service and support.
We would talk to more references about integration and ask more pointed questions about integration between the modules.
The sales team sold us on solid integration, which in reality does not exist yet. Specifically around data integration and single sign-on.
1 of 1 peer(s) found this review helpful.
3 out of 5.0, Reviewed Oct 8, 2015
The user interface was very easy to adapt. Spent a lot of time cleaning up the data, and it was not as easy to integrate with the existing HR systems.
Get a comprehensive picture of how much resources you need to dedicate to this project internally, it is not as easy as 1,2,3 go.
Shared some of the painpoints from previous best practices, so we were better prepared
Talk to more references around integration difficulties.