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4.0 out of 5.0 (13 ratings)

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We have aggregated ratings data on PeopleFluent but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): PeopleFluent

    High performing LMS - easy to use, manage, and customize.

    Overall Comment

    What worked well: The strong relationship with Paul Hawkins, our assigned implementation trainer/specialist from PeopleFluent; the speed of response with tickets during implementation (which is currently still very quick); the ease of deployment/implementation of the system. What didn't work well: issues with data configuration requirements by our organization for the system to run easily.

    What one piece of advice would you give other prospective customers?

    To go with the suite purchase of the entire system for talent management - this will expedite reporting to prove ROI much much easier.

    What do you like most about the product or service?

    The LMS functions very smoothly and well - we have minimal interruption of service.

    What do you dislike most about the product?

    The LMS platform is only configurable to a certain extent - would like more freedom with this.

    What one thing do you wish the vendor did differently?

    Would have like the vendor to test the use of our employee data files prior to purchase to see if the systems aligned easily.

    If you could start over, what would your organization do differently?

    We would have built our learning prior to purchase of a system - reducing the time from aquisition to implementation so that content was ready. We would have had more time to 'test' the vendor sites with our users and had user input into our decision making. We would have purchased (with PeopleFluent), Mirror for talent management between the recruiting platform and the LMS.

    Service & support - overall comment

    The speed for response is always very good - nothing waits longer than 24 hours to be resolved. All upgrades/updates to the systems are done during hours that never impact our users.


  • 5 out of 5.0, Reviewed

    Product(s): PeopleFluent

    PeopleFluent worked with us for years using their RMS system

    Overall Comment

    PeopleFluent worked with us for years using their RMS system. We had excellent customer service and they had the ability to have API to our data. We had confidence that there would be high customer service after the sale. The implementation was well laid out and the PeopleFluent consultants were truly best of the best. We have had a long relationship and look at the future of innovation as key drivers of our success together.

    What one piece of advice would you give other prospective customers?

    You want best of the best customer service you pick PeopleFluent. Use Gartner was a huge driver toward PeopleFluent. Their Product Roadmaps are very helpful for planning upgrades and choosing the cloud-based product modules will allow us to control costs and always have the latest and greatest innovations.

    What do you like most about the product or service?

    Product roadmaps. You know when an upgrade is coming. What new features you will be getting and gaining well ahead of the upgrades. You have a development server (UAT) to try the new innovation and you also have the ability when it is moved to production to use or not use the innovation.

    What do you dislike most about the product?

    There is nothing you are not going to like about PeopleFluent. As a 30 year, IT professional my life in regard to technology is predictable. Upgrades are painless and support is Excellent.

    What one thing do you wish the vendor did differently?

    The only knock I have ever had with PeopleFluent is with a company representative for my company. Every PeopleFluent representative we have had have fantastic but they move up or out of the organization. I am old fashioned I like a real person as a point of contact outside of the Customer Support portal.

    If you could start over, what would your organization do differently?

    I would have broken up the implementation of the modules farther apart. We implemented Talent, Succession, Salary and Incentive and Mobile Apps in 38 weeks.

    Service & support - overall comment

    The number one thing you get with PeopleFluent is outstanding customer support. Again you know when upgrades and changes are coming through the incredible Technology Roadmaps. Daily, Weekly, Monthly email about change management.


  • 3 out of 5.0, Reviewed

    Product(s): PeopleFluent

    Solid product, but definite application integration challenges exist.

    Overall Comment

    The product functionality is solid, but there are challenges we experienced with the lack of integration between various modules.

    What one piece of advice would you give other prospective customers?

    Ask questions about integration, along with service and support models. Make sure you interview the consultants who will be working on your engagement. We had one consultant assigned who lead us down a path that resulted in need for rework to be done.

    What do you like most about the product or service?

    It's functionality.

    What do you dislike most about the product?

    Lack of integration between the modules.

    What one thing do you wish the vendor did differently?

    They need to increase the level of integration focus and need to ensure they are adequately staffed related to service and support.

    If you could start over, what would your organization do differently?

    We would talk to more references about integration and ask more pointed questions about integration between the modules.

    Integration & Deployment - Overall comment

    The sales team sold us on solid integration, which in reality does not exist yet. Specifically around data integration and single sign-on.

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): PeopleFluent

    Easy to adapt user interface, integration challenges with existing HR systems

    Overall Comment

    The user interface was very easy to adapt. Spent a lot of time cleaning up the data, and it was not as easy to integrate with the existing HR systems.

    What one piece of advice would you give other prospective customers?

    Get a comprehensive picture of how much resources you need to dedicate to this project internally, it is not as easy as 1,2,3 go.

    What do you dislike most about the product?

    Integration challenges

    What one thing do you wish the vendor did differently?

    Shared some of the painpoints from previous best practices, so we were better prepared

    If you could start over, what would your organization do differently?

    Talk to more references around integration difficulties.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
4.2

Ability to understand your organization's needs

(13)
4.0

Timely and complete response to product questions

(13)
4.1

Pricing and contract flexibility (pricing and terms)

(13)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
3.7

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.8

Ease of integration using standard APIs and tools

(12)
3.5

Quality and availability of end-user training

(13)
3.4

Ease of deployment

(12)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(13)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(13)
4.1

Quality of technical support

(13)
4.2

Quality of peer user community

(11)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(13)
4.4

Recruiting

(9)
4.2

Onboarding

(8)
4.1

Performance and Goals

(12)
4.5

Learning Management

(6)
4.0

Career and Succession

(9)
4.1

Compensation Planning

(11)
4.5

Reporting and Analytics Tools

(8)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Implementation, Maintenance or other IT support

System Administrator

Vendor Management

Business Analyst

Executive Sponsor

Functional Assessment

HR Department or Business User

Application Lead

Development/Integration

User Training

End User Support Manager

End User Computing Stakeholder

Technical Assessment

Other...


What other vendors were considered?

Oracle

SAP

Cornerstone OnDemand

Skillsoft SumTotal

Halogen Software

SilkRoad

Workday

IBM

PeopleFluent

ADP

Infor

Lumesse

Saba

Talentsoft

Willis Towers Watson


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Pre-existing relationships

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Strong customer focus

Strong consulting partnership

Strong services expertise

Strong user community

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America

APAC

EMEA