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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): SuccessFactors

    Immature and disparate product with immature integration capabilities.

    Overall Comment

    The product was not nearly mature as we were lead to believe and is a loose coupling of various acquired technologies. We found that many of the promised features and functions were almost there and 'coming in a future release' while the immature integration capabilities make the product difficult to integrate with other solutions. We have also found it very difficult to engage SFSF directly having to go through multiple steps in a ticketing system to answer even basic technical questions.

    What one piece of advice would you give other prospective customers?

    Ensure that the maturity of the modules you are implementing meets your needs today and are not elements coming in a future release.

    What do you like most about the product or service?

    The core product works well and meets our expectations.

    What do you dislike most about the product?

    The immature internal integration of the modules and the lack of reliable integration API's or a roadmap for development of their API's.

    What one thing do you wish the vendor did differently?

    Provided a more realistic view of the maturity of the overall product, while there are certain mature modules, many are recent acquisitions that have not been fully integrated to the core platform.

    If you could start over, what would your organization do differently?

    We would likely had a separate statement of work around integration as this was much more difficult than we were lead to believe and we would have contracted directly with SuccessFactors for implementation services instead of using a third party vendor (which introduced significant delays in answering basic questions from SFSF).

    Service & support - overall comment

    Access to SFSF for support is done through a ticketing system adding layers of complications and steps when trying to deal with critical issues.

    Integration & Deployment - Overall comment

    The integration we have attempted is still not complete primarily due to issues between the SFSF and SAP products, you would expect that the provided integration modules for each product would work well together but the lack of an overarching data standard leads to numerous integration problems.

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): SuccessFactors

    Easy to implement and integrate with on-premise applications.

    Overall Comment

    Satisfied with vendor.

    What one piece of advice would you give other prospective customers?

    Understand and set realistic expectations on access to US based system from international countries that don't have the best internet speeds. May need to solve with local caching solutions.

    What do you like most about the product or service?

    Intuitive and easy to use.

    What one thing do you wish the vendor did differently?

    Better load balancing and system performance.

    If you could start over, what would your organization do differently?

    Better understanding of how to handle identity federation. Better understanding of performance in international markets.


  • 3 out of 5.0, Reviewed

    Product(s): SuccessFactors

    The integration in the different areas of the solution are not very well designed.

    Overall Comment

    Works well but it is still not fully integrated as expetected

    What one piece of advice would you give other prospective customers?

    Make sure the expectations are well understood.

    What do you like most about the product or service?

    The end user experience.

    What do you dislike most about the product?

    Integration and support from operations.

    What one thing do you wish the vendor did differently?

    To have more experience.

    If you could start over, what would your organization do differently?

    Bring reliable consulting experience to the project.


  • 4 out of 5.0, Reviewed

    Product(s): SuccessFactors

    Good Overall Implementation, but always SELLING More

    Overall Comment

    Overall it's a good product. Continues to drive innovation and pipeline for future HR needs.

    What one piece of advice would you give other prospective customers?

    Work with HR, IT and SuccessFactors to develop a well thoughtful timeline that includes scpe and releases. All parties need to be in alignment of the mi

    What do you like most about the product or service?

    Continue to build upon a complete HRIS platform.

    What one thing do you wish the vendor did differently?

    Stop selling once implementation started. Although I understand they are in the business of selling.

    If you could start over, what would your organization do differently?

    Work closely with HR and SuccessFactors to drive the scope and stay within rather than pull foward other future implementations.


  • 4 out of 5.0, Reviewed

    Product(s): SuccessFactors

    Out-of-box integration and mapping simplifies the overall project work.

    Overall Comment

    Very good experience. Vendor was helpful in clarifying its vision and roadmap. Lack of clarity in product pricing originally, due to bundled components.

    What do you like most about the product or service?

    SaaS and comprehensive of functionalities.

    What do you dislike most about the product?

    Pricing and implementation headaches.

    What one thing do you wish the vendor did differently?

    Clarity on pricing, better support for benefits enrollement.

    Product capabilities - overall comment

    Very happy with the comprehensive capabilities this product offers. Also because our legacy product is SAP ECC/HCM, this simplifies the data conversion.

    Service & support - overall comment

    We are an exising SAP shop, very much familiar with their support. SF is similar to any other SaaS vendor with regards to service and support, bit more responsive than traditional SAP support.

    Integration & Deployment - Overall comment

    No issues or concerns with integration and interoperability. The out-of-box tool, Boomi was easy to implement and configure.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.0

Ability to understand your organization's needs

(5)
4.0

Timely and complete response to product questions

(5)
3.6

Pricing and contract flexibility (pricing and terms)

(5)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.0

How long did your deployment take?

12 months or more

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.2

Ease of integration using standard APIs and tools

(5)
3.2

Quality and availability of end-user training

(5)
3.8

Ease of deployment

(5)
3.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.2

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(5)
3.0

Quality of technical support

(4)
2.8

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.8

Recruiting

(4)
3.8

Onboarding

(4)
3.8

Performance and Goals

(5)
4.0

Learning Management

(4)
3.3

Career and Succession

(5)
3.8

Compensation Planning

(4)
3.3

Reporting and Analytics Tools

(5)
2.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Other...


What other vendors were considered? Multiple responses allowed.

Oracle

Workday

Cornerstone OnDemand

Infor


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process outcomes

Enhance decision making

Improve business process agility

Improve compliance and risk management

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America