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3.7 out of 5.0 (7 ratings)

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We have aggregated ratings data on Ultimate Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): UltiPro

    Easy to use once you get the hang of it.

    Overall Comment

    Describe what has worked well and what hasn't. It's not as robust as we need it.

    What one thing do you wish the vendor did differently?

    Be more versatile and mobile with this module.


  • 4 out of 5.0, Reviewed

    Product(s): UltiPro

    Great Tools, Excellent Vendor.

    Overall Comment

    Only issues were rapid fixes and releases. Too many too fast. We were on the early adaption of the version, would have been good to wait a little longer.

    What one piece of advice would you give other prospective customers?

    Work through conference room pilots until everyone is ready and allow for changes.

    What do you like most about the product or service?

    The cleanness of the UI and the ease of configuring.

    What do you dislike most about the product?

    Lack of control of release management.

    What one thing do you wish the vendor did differently?

    Provided more on site implementation assistance.

    If you could start over, what would your organization do differently?

    Wait till the product had settled a little before go live. Not use the 3rd party vendor we used. Used a 3rd party vendor who knew the application better.

    Product capabilities - overall comment

    The product is great but functionality will continue to be added and improved.


  • 5 out of 5.0, Reviewed

    Product(s): UltiPro

    UltiPro Talent Management allowed us to bring our Performance Management process into the 21st century.

    Overall Comment

    Overall, this product has met the needs of the organization and was what we were looking for with regards to talent management.

    Product capabilities - overall comment

    The capabilities of the talent management suite that Ultimate offers are endless. I believe that our organization has not even scratched the surface yet with all of the tasks and activities the application has to offer.

    Service & support - overall comment

    The service and support teams that we were assigned, have been nothing short of amazing. I can not say enough good things about our support team.

    Integration & Deployment - Overall comment

    The activation process took just about 4 months to complete. We had a staff of 4 at the time and one person left in the middle of the project. By the end of the project, we had launched UltiPro with 2 people. Their activation team was with us throughout the entire process.


  • 5 out of 5.0, Reviewed

    Product(s): UltiPro

    Implementation and Customer Service was top quality

    Overall Comment

    The ease of operating the system

    What one piece of advice would you give other prospective customers?

    Customer service is superb and many useful tools. A very robust software.

    What do you like most about the product or service?

    the superb customer service

    What do you dislike most about the product?

    nothing to date

    What one thing do you wish the vendor did differently?

    Provide one on one training opposed to webinars, but I guess webinars are the wave of the future.

    If you could start over, what would your organization do differently?

    Nothing


  • 4 out of 5.0, Reviewed

    Product(s): UltiPro

    Ultipro Delivers on sales promises, supports product well and treats us like a partner.

    Overall Comment

    Ultimate is very strong partner. They provide sound case and service request management. They are very fast to react to service escalations, they proactively support functionality by arranging for on site visits to promote enhancements, their Senior Executives are visible and make site visits, and attend annual community group workshops. The Executive Account and Service Account Managers have regular contact. The product suite is a broad based offering that meets our Core Payroll, Time and attendance tracking, Peformance, Succession and Salary Planning needs. Due to the wide range of the product offering we have not implemented all modules but are working toward a near full suite deployment based on a 3-5 year roadmap.

    What one piece of advice would you give other prospective customers?

    For lager companies, greater than 1000 employees, assign dedicated Project Management resources to support the Ultimate Resources, make your Subject Matter Experts available during master file configuration by back filling their production day to day role and manage the scope of the functionality delivery by having an effective roadmap, especially if you are largely a paper based process organization. Moving to Employee and Manager self serve requires a strong people focused Change Management Plan

    What do you like most about the product or service?

    The single source solution across many Payroll and HR functionality platforms.

    What do you dislike most about the product?

    Rather than a dislike, it's a challenge statement. In selecting a Software as a Service Platform we openly accept that not all of our "custom requirements" can be met. The value of the SaaS solution is to go with a best practice approach and this may not always match exactly with our internal Business Partner needs. On the whole, the suite provides functionality across many areas within HR and Payroll. There are times when complete functional requires can not be delivered. Having said all that, Ultimate has a user community process for gathering feedback and updating key enhancements based on community voting.

    What one thing do you wish the vendor did differently?

    Allow for some of the security settings on the non payroll/core functionality to be open to in-direct supervisor security chains.

    If you could start over, what would your organization do differently?

    We would have staged our implementation. We had an ambitious functionality delivery agenda. Our activiation of the Ulitpro product include Core and UTA and performance for a single go live date. Concurrently we were implementing a Shared Service Delivery model bringing 3 distinct payroll centres and consolidating 28 resources from various legal entities to support the service model. In addition to the Project Management Support from Ultimate we should have had more internal project resources to manage the shared service change and IT interface projects. We also did not have enough internal project resources to support the Time and Attendance implementation concurrently with the CORE implementation. All in all from the Ultimate side, their project management and consultant based implementation approach was strong and we ended up re defining our first launch to the CORE solution which in and of itself was moving 10 legal entities from 10 separate HRIS and payroll systems to one consolidated system of Ultipro.

    Product capabilities - overall comment

    The product offers are vast and varied. The challenge for our company is to have an appropriate road map for deployment. We are satisfied with what we have deployed to date and are excited to add the available additional functionality that is still available for activation. We purchased the product on the breadth of its offering.

    Service & support - overall comment

    Ultimate has a strong service and support set up. Ultimate uses an electronic ticket case management tool for production issues and separate service requests system for new work. They have a sound first level named account rep with, second level and development escalation for tier 2 and 3. The Service Account Manager and Executive Account Partner as visible and accessible.

    Integration & Deployment - Overall comment

    We had a dedicated Project Manager and Senior Consultant. The master file configuration requires a dedicated subject matter expert group to complete without interruption. Our experience with the core payroll/HRIS was as expected based on expectations set by Ultimate. Our dedicated resources were split too thin and our dedication to a concurrent Time and Attendance implementation was too light. We ended up descoping the Time and Attendance and delivering at a later date.


  • 3 out of 5.0, Reviewed

    Product(s): UltiPro

    Flexible tool, very difficult experience with implementation.

    Overall Comment

    We had a small payroll system that contained inaccurate information to begin with. It seemed that the vendor was eager to implement without really evaluating the data quality they had to start with. As the project continued, this proved very difficult to make sure we were all on the same page - which we weren't just in a hurry to implement, but to accurately depict the effort to implement. Also because of the segmentation of their company and the implementation groups, we constantly received different responses to our questions on implementation, functionality, configuration, and recommendations.

    What one piece of advice would you give other prospective customers?

    Do not use Vendor's implementation team instead use a 3rd party consultant.

    What do you like most about the product or service?

    Flexibility with complex pay schedules.

    What do you dislike most about the product?

    Implementation team. Most modules are not as integrated as advertised.

    What one thing do you wish the vendor did differently?

    Train their staff better so all have the same knowledge of the application they are selling. We asked a question about getting an employee ID early on in the hiring process, but were told for 2 years by several different "experts" that an ID can't be assigned till after I9 documents were verified. Finally after 2 years of trying to figure it out, one consultant was able to help us know how to do what we wanted to do.

    If you could start over, what would your organization do differently?

    Force the data dependancy exercise. Build the correct configuration model from scratch.

    Product capabilities - overall comment

    Modules need to be integrated, vendor is working on a better unified platform.

    Integration & Deployment - Overall comment

    Felt like in hurry to implement. Needed to do a better job of really understanding the challenges with our data and environment.


  • 2 out of 5.0, Reviewed

    Product(s): UltiPro

    Challenges with SaaS provider.

    Overall Comment

    Ultimate software did not keep up with their promises to us. We have a very mobile workforce with some unique requirements. Initially, Ultimate Software agreed to customize the product to suit our requirements. However, we were unable to implement the compensation module when they told us that they cannot customize it. We are still using excel spreadsheets to manage and maintain employee compensation information.

    If you could start over, what would your organization do differently?

    Ensure that we capture all the requirements before hand, and have the vendor sign-off that they will be able to deliver the product as agreed.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.0

Ability to understand your organization's needs

(5)
3.6

Timely and complete response to product questions

(6)
3.8

Pricing and contract flexibility (pricing and terms)

(5)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.0

How long did your deployment take?

3 - 6 months (<6)

12 months or more

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.8

Ease of integration using standard APIs and tools

(5)
4.4

Quality and availability of end-user training

(6)
4.5

Ease of deployment

(6)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(7)
4.1

Quality of technical support

(7)
4.1

Quality of peer user community

(6)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
3.9

Recruiting

(4)
3.0

Onboarding

(4)
3.8

Performance and Goals

(5)
4.0

Learning Management

(1)
5.0

Career and Succession

(4)
3.8

Compensation Planning

(2)
4.5

Reporting and Analytics Tools

(5)
4.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Maintenance and Support

User Training

Development/Integration

Functional Assessment

Rollout and Install

Vendor Management

Vendor/Product Selection

Application Lead

Other...


What other vendors were considered? Multiple responses allowed.

ADP

Workday

Oracle

Ultimate Software

Cornerstone OnDemand

Saba

Other...


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process outcomes

Enhance decision making

Improve compliance and risk management

Improve business process agility

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Strong customer focus

Financial/organizational viability

Overall cost

Product functionality and performance

Strong consulting partnership

Strong services expertise

Strong user community

Pre-existing relationships

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America