4 out of 5.0, Reviewed Oct 21, 2016
Love the software. The customer service level as really gone down in the last year. Only when our Chief gets involve does our most difficult issues are finally resolved. Some after weeks of attempting communication. Time Management is the worst team on timeliness. While I love being in the loop on all the changes being made, the plethora of daily notices are a little much to attempt to read. Some days we get 5 or 6 emails, and don't have the time to read them.
Make sure you ulitize all of the different types of training.
That the product is very fluid and changable. That it grows with you and you can drive the changes.
some on the the coding is inconsistant like the the PTO/Vacation world. One code can have three different names and it gets confusing when you are trying to resolve a very complex PTO hiccup.
Customer Service be more responsive and make the customer feel like they are the only customer they have and like they are trying to close your case to go to the next one and meet daily number of cases closed in a day. Onboarding team is never helpful. We changed our name three years ago and on all the of the onboarding emails and documents going out still have our old name on them. I was told that there wasn't a way to change that information.
Wasn't here at that time.
Use to be amazing. We had a very good, seasoned rep that understood the complexity of our needs. Now we have a green, green rep. While she is very nice, it feels like she doesn't want to take the time to help any of us that do not have the word Chief in their title.
3 out of 5.0, Reviewed Jun 21, 2016
Describe what has worked well and what hasn't. It's not as robust as we need it.
Be more versatile and mobile with this module.
4 out of 5.0, Reviewed Jun 7, 2016
Only issues were rapid fixes and releases. Too many too fast. We were on the early adaption of the version, would have been good to wait a little longer.
Work through conference room pilots until everyone is ready and allow for changes.
The cleanness of the UI and the ease of configuring.
Lack of control of release management.
Provided more on site implementation assistance.
Wait till the product had settled a little before go live. Not use the 3rd party vendor we used. Used a 3rd party vendor who knew the application better.
The product is great but functionality will continue to be added and improved.
5 out of 5.0, Reviewed Apr 3, 2016
Overall, this product has met the needs of the organization and was what we were looking for with regards to talent management.
The capabilities of the talent management suite that Ultimate offers are endless. I believe that our organization has not even scratched the surface yet with all of the tasks and activities the application has to offer.
The service and support teams that we were assigned, have been nothing short of amazing. I can not say enough good things about our support team.
The activation process took just about 4 months to complete. We had a staff of 4 at the time and one person left in the middle of the project. By the end of the project, we had launched UltiPro with 2 people. Their activation team was with us throughout the entire process.
5 out of 5.0, Reviewed Dec 17, 2015
The ease of operating the system
Customer service is superb and many useful tools. A very robust software.
the superb customer service
nothing to date
Provide one on one training opposed to webinars, but I guess webinars are the wave of the future.
4 out of 5.0, Reviewed Nov 15, 2015
Ultimate is very strong partner. They provide sound case and service request management. They are very fast to react to service escalations, they proactively support functionality by arranging for on site visits to promote enhancements, their Senior Executives are visible and make site visits, and attend annual community group workshops. The Executive Account and Service Account Managers have regular contact. The product suite is a broad based offering that meets our Core Payroll, Time and attendance tracking, Peformance, Succession and Salary Planning needs. Due to the wide range of the product offering we have not implemented all modules but are working toward a near full suite deployment based on a 3-5 year roadmap.
For lager companies, greater than 1000 employees, assign dedicated Project Management resources to support the Ultimate Resources, make your Subject Matter Experts available during master file configuration by back filling their production day to day role and manage the scope of the functionality delivery by having an effective roadmap, especially if you are largely a paper based process organization. Moving to Employee and Manager self serve requires a strong people focused Change Management Plan
The single source solution across many Payroll and HR functionality platforms.
Rather than a dislike, it's a challenge statement. In selecting a Software as a Service Platform we openly accept that not all of our "custom requirements" can be met. The value of the SaaS solution is to go with a best practice approach and this may not always match exactly with our internal Business Partner needs. On the whole, the suite provides functionality across many areas within HR and Payroll. There are times when complete functional requires can not be delivered. Having said all that, Ultimate has a user community process for gathering feedback and updating key enhancements based on community voting.
Allow for some of the security settings on the non payroll/core functionality to be open to in-direct supervisor security chains.
We would have staged our implementation. We had an ambitious functionality delivery agenda. Our activiation of the Ulitpro product include Core and UTA and performance for a single go live date. Concurrently we were implementing a Shared Service Delivery model bringing 3 distinct payroll centres and consolidating 28 resources from various legal entities to support the service model. In addition to the Project Management Support from Ultimate we should have had more internal project resources to manage the shared service change and IT interface projects. We also did not have enough internal project resources to support the Time and Attendance implementation concurrently with the CORE implementation. All in all from the Ultimate side, their project management and consultant based implementation approach was strong and we ended up re defining our first launch to the CORE solution which in and of itself was moving 10 legal entities from 10 separate HRIS and payroll systems to one consolidated system of Ultipro.
The product offers are vast and varied. The challenge for our company is to have an appropriate road map for deployment. We are satisfied with what we have deployed to date and are excited to add the available additional functionality that is still available for activation. We purchased the product on the breadth of its offering.
Ultimate has a strong service and support set up. Ultimate uses an electronic ticket case management tool for production issues and separate service requests system for new work. They have a sound first level named account rep with, second level and development escalation for tier 2 and 3. The Service Account Manager and Executive Account Partner as visible and accessible.
We had a dedicated Project Manager and Senior Consultant. The master file configuration requires a dedicated subject matter expert group to complete without interruption. Our experience with the core payroll/HRIS was as expected based on expectations set by Ultimate. Our dedicated resources were split too thin and our dedication to a concurrent Time and Attendance implementation was too light. We ended up descoping the Time and Attendance and delivering at a later date.
3 out of 5.0, Reviewed Oct 5, 2015
We had a small payroll system that contained inaccurate information to begin with. It seemed that the vendor was eager to implement without really evaluating the data quality they had to start with. As the project continued, this proved very difficult to make sure we were all on the same page - which we weren't just in a hurry to implement, but to accurately depict the effort to implement. Also because of the segmentation of their company and the implementation groups, we constantly received different responses to our questions on implementation, functionality, configuration, and recommendations.
Do not use Vendor's implementation team instead use a 3rd party consultant.
Flexibility with complex pay schedules.
Implementation team. Most modules are not as integrated as advertised.
Train their staff better so all have the same knowledge of the application they are selling. We asked a question about getting an employee ID early on in the hiring process, but were told for 2 years by several different "experts" that an ID can't be assigned till after I9 documents were verified. Finally after 2 years of trying to figure it out, one consultant was able to help us know how to do what we wanted to do.
Force the data dependancy exercise. Build the correct configuration model from scratch.
Modules need to be integrated, vendor is working on a better unified platform.
Felt like in hurry to implement. Needed to do a better job of really understanding the challenges with our data and environment.
2 out of 5.0, Reviewed Oct 4, 2015
Ultimate software did not keep up with their promises to us. We have a very mobile workforce with some unique requirements. Initially, Ultimate Software agreed to customize the product to suit our requirements. However, we were unable to implement the compensation module when they told us that they cannot customize it. We are still using excel spreadsheets to manage and maintain employee compensation information.
Ensure that we capture all the requirements before hand, and have the vendor sign-off that they will be able to deliver the product as agreed.