3.8 out of 5 (11 Ratings)

11 Verified Reviews

UltiPro

Implementation was easy

Generally when I need assistance there is someone that responds to me within a timely manner. Most often times than not, I get an answer to my question.

UltiPro

customer oriented focus was great

Looking forward to the new recruiting upgrade

UltiPro

Implementation and Conversion Was Straightforward

Overall the conversion process went extremely well. We had some internal talent that had previously used UltiPro and they were an invaluable asset during the conversion process.

UltiPro

Software and training are amazing. Customer Service not some much anymore...

Love the software. The customer service level as really gone down in the last year. Only when our Chief gets involve does our most difficult issues are finally resolved. Some after weeks of attempting communication. Time Management is the worst team on timeliness. While I love being in the loop on all the changes being made, the plethora of daily notices are a little much to attempt to read. Some days we get 5 or 6 emails, and don't have the time to read them.

UltiPro

Easy to use once you get the hang of it.

Describe what has worked well and what hasn't. It's not as robust as we need it.

UltiPro

Great Tools, Excellent Vendor.

Only issues were rapid fixes and releases. Too many too fast. We were on the early adaption of the version, would have been good to wait a little longer.

UltiPro

UltiPro Talent Management allowed us to bring our Performance Management process into the 21st century.

Overall, this product has met the needs of the organization and was what we were looking for with regards to talent management.

UltiPro

Implementation and Customer Service was top quality

The ease of operating the system

UltiPro

Ultipro Delivers on sales promises, supports product well and treats us like a partner.

Ultimate is very strong partner. They provide sound case and service request management. They are very fast to react to service escalations, they proactively support functionality by arranging for on site visits to promote enhancements, their Senior Executives are visible and make site visits, and attend annual community group workshops. The Executive Account and Service Account Managers have regular contact. The product suite is a broad based offering that meets our Core Payroll, Time and attendance tracking, Peformance, Succession and Salary Planning needs. Due to the wide range of the product offering we have not implemented all modules but are working toward a near full suite deployment based on a 3-5 year roadmap.

UltiPro

Flexible tool, very difficult experience with implementation.

We had a small payroll system that contained inaccurate information to begin with. It seemed that the vendor was eager to implement without really evaluating the data quality they had to start with. As the project continued, this proved very difficult to make sure we were all on the same page - which we weren't just in a hurry to implement, but to accurately depict the effort to implement. Also because of the segmentation of their company and the implementation groups, we constantly received different responses to our questions on implementation, functionality, configuration, and recommendations.