Oct 21, 2016
Love the software. The customer service level as really gone down in the last year. Only when our Chief gets involve does our most difficult issues are finally resolved. Some after weeks of attempting communication. Time Management is the worst team on timeliness. While I love being in the loop on all the changes being made, the plethora of daily notices are a little much to attempt to read. Some days we get 5 or 6 emails, and don't have the time to read them.
Jun 21, 2016
Describe what has worked well and what hasn't. It's not as robust as we need it.
Jun 7, 2016
Only issues were rapid fixes and releases. Too many too fast. We were on the early adaption of the version, would have been good to wait a little longer.
Apr 3, 2016
Overall, this product has met the needs of the organization and was what we were looking for with regards to talent management.
Dec 17, 2015
The ease of operating the system
Nov 15, 2015
Ultimate is very strong partner. They provide sound case and service request management. They are very fast to react to service escalations, they proactively support functionality by arranging for on site visits to promote enhancements, their Senior Executives are visible and make site visits, and attend annual community group workshops. The Executive Account and Service Account Managers have regular contact. The product suite is a broad based offering that meets our Core Payroll, Time and attendance tracking, Peformance, Succession and Salary Planning needs. Due to the wide range of the product offering we have not implemented all modules but are working toward a near full suite deployment based on a 3-5 year roadmap.
Oct 5, 2015
We had a small payroll system that contained inaccurate information to begin with. It seemed that the vendor was eager to implement without really evaluating the data quality they had to start with. As the project continued, this proved very difficult to make sure we were all on the same page - which we weren't just in a hurry to implement, but to accurately depict the effort to implement. Also because of the segmentation of their company and the implementation groups, we constantly received different responses to our questions on implementation, functionality, configuration, and recommendations.
Oct 4, 2015
Ultimate software did not keep up with their promises to us. We have a very mobile workforce with some unique requirements. Initially, Ultimate Software agreed to customize the product to suit our requirements. However, we were unable to implement the compensation module when they told us that they cannot customize it. We are still using excel spreadsheets to manage and maintain employee compensation information.