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We have aggregated ratings data on Workday but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Beware of putting all your eggs in one basket for HRM and Workday

    Overall Comment

    Over promised on add-in functionality that was not within their core competency. Both the vendor and our HR teams should have been more attune to deficits in capabilities of the prescribed system in comparison to prior product mix. All cost savings of moving to the cloud suite of tools was lost due to having to move part of the functionality back to the original provider (benefits). To be clear, Workday did exactly with they promised. Unfortunately, they also knew exactly what the HR team needed and did not walk away from the sale on the functionality that was not a fit for our company. We paid for implementation they knew would fail. Ultimately HR signed a contract without VMO review and the VMO was called in to "fix" the iron clad agreement. It was our organizations' fault. When we asked to negotiate a different value back to our company knowing we could not use the benefits module, Workday was inflexible. Lesson learned: Do not be enamored with the whole suite of tools in the cloud. Make sure every module will work to your expectations before you sign the contract.

    What one piece of advice would you give other prospective customers?

    Do your due diligence. Listen to the experts. Only use the portions of Cloud providers suite of tools that meet your needs and be willing to have a multi-tool solution.

    What one thing do you wish the vendor did differently?

    Said no to our implementation plan and refused the business for that portion of the implementation

    If you could start over, what would your organization do differently?

    Include the VMO/Sourcing in the process from the beginning. Not be enamored with the promise of Cloud and bundled Suites.

    Product capabilities - overall comment

    In the core modules that worked

    Service & support - overall comment

    Inflexible support


  • 3 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Implementation was easy but requires more work to fully make it funtional.

    Overall Comment

    It was a great experience considering our very aggressive timelines.


  • 5 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Human Capital meets agility

    Overall Comment

    Features and functionality and speed with which we were able to utilize. Time to value was excellent.

    What one piece of advice would you give other prospective customers?

    Start light if you can and adopt payroll after base HCM functionality implemented.

    What do you like most about the product or service?

    Performance, flexibility, and the fact it is in the cloud -i.e. no technical support required.

    What do you dislike most about the product?

    Custom reporting and analytics capabilities for managers should be enabled out of the box

    What one thing do you wish the vendor did differently?

    Better focus on recruitment functionality.

    If you could start over, what would your organization do differently?

    Focus on time capture solutions and interfaces earlier in the process.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Good implementation methodology, strong partnership from services leaders.

    Overall Comment

    Very strong methodology and implementation. Consultants willing to go above and beyond to ensure successful deployment of the solution. Product and services leaders were engaged at all stages of the project and - much more importantly - post go-live.

    What one piece of advice would you give other prospective customers?

    Conduct BPM/BPR before engaging, and TEST TEST TEST.

    What do you like most about the product or service?

    Demonstrated high rate of evolution and improvement of the product. Very engaged at the customer success levels.

    What do you dislike most about the product?

    Has its own taxonomy and no ability to use "friendly" field terms to adapt to my institution's nomenclature. Very confusing to end users and non-technical team members.

    What one thing do you wish the vendor did differently?

    Ensure consistency in message delivery/recommendations from one consultant to the other, and between consultants and project manager.

    If you could start over, what would your organization do differently?

    Ensure business processes are mapped for current state, and decision makers have a clearly articulated vision of what the future state of the processes should be.

    Product capabilities - overall comment

    Growing set of capabilities with each release !


  • 4 out of 5.0, Reviewed

    Product(s): Workday Human Capital Management

    Application has lots of functionality that was easy to implement and quickly adopted.

    Overall Comment

    Workday collaborated with our company to solution the implementation and to meet the needs and requirements of the Business and IT teams.

    What one piece of advice would you give other prospective customers?

    Ensure that both the Business and IT teams are in the room when decisions need to be made, and that there is complete clarity with both teams.

    What do you like most about the product or service?

    The ease of use of the application and its adoption into the company. It is very intuitive.

    What do you dislike most about the product?

    Frequency of the changes to the application causes the team to be in a constant testing mode.

    What one thing do you wish the vendor did differently?

    N/A.

    If you could start over, what would your organization do differently?

    N/A.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.6

Ability to understand your organization's needs

(5)
3.8

Timely and complete response to product questions

(5)
4.0

Pricing and contract flexibility (pricing and terms)

(5)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.6

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.0

Ease of integration using standard APIs and tools

(5)
3.4

Quality and availability of end-user training

(5)
4.0

Ease of deployment

(5)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
4.0

Quality of technical support

(5)
3.8

Quality of peer user community

(5)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4

Recruiting

(5)
3.4

Onboarding

(5)
4.4

Performance and Goals

(5)
4.8

Learning Management

(5)
3.0

Career and Succession

(5)
3.8

Compensation Planning

(4)
4.0

Reporting and Analytics Tools

(5)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Technical Assessment

Vendor Management

Other...


What other vendors were considered? Multiple responses allowed.

Oracle

SAP

ADP

CGI

Cornerstone OnDemand

Microsoft

Saba

Ultimate Software

Workday


Why did you purchase a Talent Management suite?

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Cost management

Drive innovation

Improve compliance and risk management

Enhance decision making

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Breadth of services

Overall cost

Financial/organizational viability

Strong customer focus

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America