Nov 2, 2016
On-site support staff from vendor were conscientious and hard-working. Invaluable in resolving implementation issues and building in-house expertise. However, adoption complexity was much greater than represented, including significantly greater than expected customization and attendant costs. Quality of training and documentation was poor. Fit and finish of product below standard for a product of this sophistication and maturity.
May 11, 2016
Lengthy lead time to implement, limited performance on the cloud platform.