What is unified business communications (VoIP) software?

Unified communications products help businesses use multiple enterprise communications methods to improve user productivity and enhance business processes. These products integrate communications channels, networks and systems; IT business applications; and, in some cases, consumer applications and devices. Although enterprises are likely to need multiple vendors, the gap is closing between best-of-breed and good-enough technology. Individuals use these products to facilitate personal communications, and enterprises use them to support collaborative communications and business workflows.

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