The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

Team Collaboration Tools

Enterprise social networking applications facilitate, capture and organize open conversations and information sharing between individual workers and groups within an organization. In addition to capabilities that support conversations and information sharing, they can keep track of the network of relationships between participants (via social graphs), in order to deliver a personalized stream of updates about events or conversations to individuals (via news feeds and activity streams). These applications help people find out about each other, have discussions, share information and generally interact. Interaction occurs either at a one-to-one level, or in groups, teams, communities and networks, and in the context of structured or unstructured business activities.

Enterprise Social Networking Applications

Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides many of the same functions as premises-based unified communications (UC) solutions.
The core capabilities of UCaaS offerings include those in the following areas:
Telephony
Meetings
Messaging
Software apps (formerly software clients)
Communication APIs and SDKs
Adjacent services

Unified Communications as a Service, Worldwide

Meeting solutions are real-time collaboration applications and associated endpoints that support interactions over a network between participants for team work, presentations, training and webinars. Some vendors segment their product lines to target and scale to one or several of those use cases, while others offer broad solutions that work for many purposes. Enterprise offerings in this market perform equally well for workers in meeting spaces, at their desks or when mobile, with integrated voice, video, messaging and content sharing. 
Organizations with complex needs typically have meeting solutions for internal use — for collaboration, learning and internal communication — that are separate from those for external use in sales or marketing. Such complex needs can result in running meeting solutions from more than one vendor. Complete meeting solutions enable richness of information and interaction by combining messaging, content and screen sharing, video and audio.

Meeting Solutions

Google Workspace Reviews, Ratings, and Features - Gartner 2022

Overall rating of evaluation and contract negotiation with the vendor

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Overall rating of integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Overall rating of service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Overall rating of product capabilities

Product Capabilities

Telephony

Mobility and Applications

Meetings

Admin Portals

Installation and Integration

Service and Support

Packaged for Midsize Enterprise

Scaled for Large-Enterprise Support

Multinational Support

Additional Context

Microsoft Teams

Microsoft

Google Chat

Google

RingCentral MVP

RingCentral

Nextiva Business Communication Suite

Nextiva

Google Meet

Zoom Meetings

Zoom

Dialpad Talk

Dialpad

Vonage Business Communications (VBC)

Vonage

Zoom Phone System

8x8 X Series

50M - 250M USD

250M - 500M USD

1B - 3B USD

3B - 10B USD

Gov't/PS/ED 5,000 - 50,000 Employees

500M - 1B USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

<50M USD

Services

Manufacturing

Education

Finance

Miscellaneous

Healthcare

Communications

Media

Construction

Energy and Utilities

Transportation

Google Workspace

Business Developer

Our overall experience was good. Very honestly, in the beginning, we were pretty satisfied and most of the applications were satisfying our needs. However, as we grew we had to use some other ones outside apps for better productivity. For Small businesses, it is a perfect combination to get started. It is a cost-effective cloud solution organized at one place. I would highly recommend it to new entrepreneurs and small setups.

Senior Data Analyst

I find it very interesting since Workspace is complete and easy to use, it is very complete and practical. It's a handy space where you can organize folders and various resources for easy access by your team. It has features to improve productivity and speed by making collaboration in your work convenient for you and your colleagues. You can create new documents, sheets, forms, and slides on your drive by right-clicking in the space, and invite people from your workspace or via email to collaborate with you. You can edit and work together with others on those files and track changes. Google Tasks and Google Chat are great ways to keep track of everyone's tasks and deadlines, as well as a way to quickly communicate something to the team or provide updates. With this tool you can solve various factors such as agenda management, plans and documentation for online presentations and online workspace with Google.

Cisco

Zoho

Other...

AT&T

Cisco (BroadSoft)

Avaya

NTT (Cloud Communications)

Atos Unify

Lumen

Tata Communications

GoTo

Livestorm

vCloudx

Alcatel-Lucent Enterprise

Dimension Data

Vodafone

Masergy

IceWarp

Telavox

Senior Analyst

Google workspace is a very good cloud storage partner. It provides ability to users to share data whenever they are logged into their email. It also provides integrations with google documents, spreadsheets, slide presentations and much more. It also helps us to create any custom form as per our requirement to collect the data. It also provides a sophisticated collection of tools allows mail to route to different mailboxes.

We did not get it for the main value proposal of the service but to have the gmail account which avoids landing easily on spam folders when sending newsletters... in that package was obligatory inclusive the google workspace. 

Educator

Talking about an integrated workspace you tend to think on a leading option with office 365. You think of app integration, clud services and developement of ideas in this quick changing world. But knowing google beiing one of the leading companies in the world, they developed google workspace, and its a total gamechanger an and apt competitor for office 365. Google brings all of its apps together in a sigle worspace to be able to reach them and integrated them fully. Gmail, google, sheets, slides, etc, everything is handled in a single working space integrated with every single product offered by google (including softaware and hardware). Inside gmail for example its an integration with google meet, so if your handling your emails and you hav e acall you can multitask confortably knowing you can search accordingly with no problems. Adding to this is google drive large cloud service that is a whole ecosystem for its own. The ability to upload every information on workplace and be able to access it easily and quickly through gogle drive is one of the best advantages it offers. 
Google worspace is thinking about integration, easy to use, with the ability to develope worker ideas freely.

Infrastructure System Engineer

The well known Google Workspace aka G-Suite is a powerful nice styled cloud-based apps focused on productivity and team collaboration. 
Google Workspace offers collaboration apps like Docs, Sheet and Slides backed by the Drive which can store and share all the documents, Gmail with his AI who can predict text composition based on our style and habits, video calls app like Meet, and a lots of various apps for any needs.
The adoption of G-Suite made the collaboration with people outside our country extremely easy, sharing documents with a right click, modify and review documents keeping track of all the changes, and use it to set invitation in video call with all the required documents available.
Personal and Shared calendar are realy usefull to keep trace of every tasks needed with our workgroup and/or others; Inside Gmail we can right click emails and add them to a specific Tasks List adding details such as Title, notes, date and time.
There is the possibility to create a shared calendar with ad-hoc cooworkers to focus on specific activity without disturbing others on the group calendar.


Director, Center For Teaching & Learning

During our response to the pandemic and working from home, a solution for easier communication than the back-and-forth email was needed. Google workspace provides a coherent and easy to navigate interface and features that met this need across a broad spectrum of employee capabilities. 

Management Trainee

The biggest benefit is collaboration. Pandemic essentially forced us to go remote and Google Workspace has been the backbone. It's not that we weren't using it before but our reliance on the product has increased manifold. The seamless integration and the ease with which you can share information has brought down the turn-around time considerably. If you are happy with the free version then I'd highly recommend small scale businesses to go for the paid one

Active

Read Unified Communications as a Service, Worldwide reviews verified by Gartner. Compare and find the best Unified Communications as a Service, Worldwide for your organization.

50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

Enterprise Architecture and Technology Innovation

Sourcing, Procurement and Vendor Management

Chief Marketing Executive - Head of Marketing

MARKETER

We've been using an enterprise version of Google Workspace as our primary office suite at our organization. The ability to view documents on any platform (mobile+desktop), collaborate in real-time with multiple individuals seamlessly across all the suite services (docs, slides, sheets, forms), and work efficiently with few silos involved helps us operate efficiently. It is an excellent choice for businesses searching for online alternatives to their desktop-based office solutions. 

Design Engineer

We are truly satisfied with the use of Google workspace. This is one of the best and everlasting solution for our industrial need of conducting scheduled meetings, Shared workspace,  and even helped a lot for the work from home employees.  Highly recommended.

Project Lead - Customer Engagement.

Workspace provides me access to a broad cross-section of Google applications like Google drive (storage) , Google docs ( word documentation ), Keep ( note-taking), Sheets ( Spreadsheet) , Slides (presentations ) etc
 The ability to have access to all of the aforementioned tools and much more, greatly helps me during the course of the days work, especially when I have had to work remotely. Most importantly as well, Google Workspace tools makes it very convenient to collaborate simultaneously with other members of my department, thereby bringing a lot more speed and efficiency to my work.

BUSINESS OWNER

Google Workspace is a platform that provides productivity and collaboration tools. It provides me with a secure cloud-based platform and I can easily manage my all documents and data. It boosts my work capacity and increases the productivity of work day by day. 

Analyst

Google workspace so far has been an all in one solution - with this we have seamlessly created an awesome workspace that covers our needs and much more, it amazingly syncs with every platform i have come across, administration is also simple, all the basic tools used by most employees are available and all of them are cloud based too 

Deputy Manager

We have been using Google workspace (Formely known as Gsuite) for last 7 years and very happy with the offerings. The license model is super easy and one license covers the whole package - starting from Mail, Chat, Meetings, Sites, Storage, Vault, Forms and many many more such products.
Uptime SLAs are also great and we've observed hardly any downtime with the product(s)
Different types of licenses helps all kinds of the organization(s) from Mid size to Corporate giants and the same is useful throught this journey.

Designer

Google Workspace provides office tools for day to day work with an emphasis on real time connecting and collaboration.

with this tool you can start your company to give more profesional look to clients, te tool allow you to use your company domain email for example email@mycompany.com, is easy to deploy and the interface gives you a wide administration features

The cloud based suite of products gives flexibility to access data from anywhere. The tools and user experience is good. Collaborative apps help perform all tasks seamlessly. It's like an online version of Microsoft 365. Only concern is the tools take time for processing large amounts of data compared to offline apps and and offline editing is also not user friendly.

Product Manager

Overall expeirence of using google workspace has been decent. I'm working google workspace for quite a long-time now and the best part of using this is user friendly interface which makes it easy for user to navigate. 

Reviewer Insights and Demographics