4 out of 5 (22 Ratings)

22 Verified Reviews

Virtual Office

Very pleased with cost/functionality, capabilities, & reliability.

Reliable operation, great customer support, detail billing, great web portal.

Virtual Office

Great feature set, shoddy implementation of concept.

The app itself looks great design wise. All the features they say they have are functional and useful. Theoretically, the experience should be amazing. The problem comes in implementation of those features. We use SSO with Google and the login in a buggy from time to time. Also, multiple users are facing call quality issues that seem to be caused by the software itself and not the hardware we are using or a bandwidth limitation. And asking for help on this has gotten a very minimal response from the company. The app itself is liable to misfunction. Implementation of the application on multiple computers was difficult as the provided install file is limited in being able to deploy it using the command line prompt "MSI exec". I can say that the mobile app is very well done, though. The backend phone line setup is also well done and works properly. The main issues that we continue to have are with call quality and front-end software.

Virtual Office

Great System!

The 8x8 has provided me a great experience to communicate with my coworkers as well as my customers. This service is extremely great.

Virtual Office

Easy implementation but could use better support structure.

Quick to implement and deploy. Better training could have been provided. Support channels are inconsistant. Need better support through VAR.

Virtual Office

Great simple solution

It is seemless, but notifications can be a little more specific.

Virtual Office

great hosted solution for small and large offices

We have been very happy with 8x8, after some bad experiences with other hosted solutions, it has been great working with 8x8

Virtual Office

Solid platform with nice features, but could be more reliable.

Customer support and onboarding have been executed well.

Virtual Office

Rich feature set that's highly suitable for SMB consultancies

No complaints about the overall experience; 8x8 was responsive and accessible

Virtual Office

Easy to implement and use, but fees for add-on features can increase cost

What started out as a trial account of 8x8 Virtual Office Pro to review, turned to a long-term business contract. Think of 8x8 as your web-based communications portal handling phone calls (auto-attendant, VoIP), internet fax, hosted conferencing and hosted application sharing. The only missing piece from the equation is email, however it does support direct integration with Thunderbird email Contacts and you can also pull your corporate directory into the online communications portal. It will also send you voicemail messages via email so you can get messages when you are out of the office. The service gives you one direct inward dial number (DID) for inbound calls and an additional DID for the powerful hosted conferencing service which supports both audio and video conferencing as well as your typical conferencing features (chat, moderator, mute, etc.). It also allows for multiple extensions (which we have) at a nominal fee. We can also forward the calls to mobile devices with 1 click. It leverages Java and Flash for the user interface, collaboration, and the VoIP and video conferencing features. Being able to have physical phones (Polycom), is also a plus. The only downside of using 8x8 or any VOIP for that matter is when the Internet goes down, you do not have a phone. Other than that, for the ocst and the services provided 8x8, works very well for s small to mid-size company.

Virtual Office

8x8 Business tool or revolutionary change

Vendor was great at setting things up and trained us efficiently.