4.1 out of 5 (26 Ratings)
Apr 25, 2017
Works and does its job
Apr 23, 2017
They started out very rough and we almost got rid of them, but they have responded and become a valuable vendor.
Mar 27, 2017
When it works, Virtual Office does what it needs to do. We only use it for telephony and leave conferencing/IMing to Google. The SSO integration with Google works great so we don't have to have our employees remember yet another password, and changing numbers/extensions is simply in the Account Manager. We solely use the Windows Virtual Office application and use USB headsets as opposed to physical phones, sometimes the application will switch the active microphone from the headset to the computer mic, causing issues with the other party not being able to hear (the laptop mic is much worse than the headset). Call quality is excellent to external and internal lines, internal being HD voice. There are some minor issues when multiple calls are being answered on one line, switching between two calls has caused one of the lines to be placed on an eternal hold before. Of course, these stipulations can be avoided by getting physical SIP phones instead of the Virtual Office application.
Mar 23, 2017
Deployment was quick, service is working well
Mar 16, 2017
Reliable operation, great customer support, detail billing, great web portal.
Mar 14, 2017
The app itself looks great design wise. All the features they say they have are functional and useful. Theoretically, the experience should be amazing. The problem comes in implementation of those features. We use SSO with Google and the login in a buggy from time to time. Also, multiple users are facing call quality issues that seem to be caused by the software itself and not the hardware we are using or a bandwidth limitation. And asking for help on this has gotten a very minimal response from the company. The app itself is liable to misfunction. Implementation of the application on multiple computers was difficult as the provided install file is limited in being able to deploy it using the command line prompt "MSI exec". I can say that the mobile app is very well done, though. The backend phone line setup is also well done and works properly. The main issues that we continue to have are with call quality and front-end software.
Mar 14, 2017
The 8x8 has provided me a great experience to communicate with my coworkers as well as my customers. This service is extremely great.
Mar 14, 2017
Quick to implement and deploy. Better training could have been provided. Support channels are inconsistant. Need better support through VAR.
Feb 26, 2017
It is seemless, but notifications can be a little more specific.
Feb 23, 2017
We have been very happy with 8x8, after some bad experiences with other hosted solutions, it has been great working with 8x8