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3.9 out of 5.0 (8 ratings)

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We have aggregated ratings data on 8x8 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Virtual Office

    8X8 Works well with flexibility

    Overall Comment

    Because it was new to us, we had to adjust our thinking about this type of service. Getting use to the nomenclature also was a learning curve. The flexibility is expansive and we took advantage of it for our requirements.

    What one piece of advice would you give other prospective customers?

    Check the options, pricing, and flexibility. We did a 30 day trial and that was a good thing.

    What do you like most about the product or service?

    Flexibilty, self management, cell phone apps.

    What do you dislike most about the product?

    It can be a bit tough to get a change done sometimes.

    What one thing do you wish the vendor did differently?

    Be more upfront on terminolgy and preparation for equipment requirements.

    If you could start over, what would your organization do differently?

    Be better aware of terminoligy and concepts. Also we sourced a managed switch. I may have gone with mopstly POE Polycom units, and 2 with external power supplies.


  • 4 out of 5.0, Reviewed

    Product(s): Virtual Office

    The service works as advertised, but expect some pain if your an enterprise customer.

    Overall Comment

    The vendor has been fatastic to work with, however they seem to be struggling with some growing pains. Moving up market into the enterprise space requires a change of mindset vs. small business. They are saying the right things and trying to mature as a business to address the enterprise market needs. With that said, they are absolutely trying to do the best for their customers and will bend over backworks to make the customer happy. I see the majority of their challenges simply being moving upstream. They have a great product and a fantastic senior team driving them forward.

    What one piece of advice would you give other prospective customers?

    Understand that the vendor is maturing, there will be bumps in the road but they will work through them with you.

    What do you like most about the product or service?

    It works. Flexibility with end device solutions, willing to try different things. Technology is key for them.

    What do you dislike most about the product?

    Assumption that a customers wants to use the entire toolset, need to be able to pick/choose different components.

    What one thing do you wish the vendor did differently?

    Better communication.

    If you could start over, what would your organization do differently?

    Insist on better communication and dedicated support form the vendor. Agree in writing to objectives and procedures.

    Service & support - overall comment

    So far its been pretty good, however they need to improve their communication.


  • 3 out of 5.0, Reviewed

    Product(s): Virtual Office

    hard to use

    Overall Comment

    Describe what has worked well and what hasn't. Hard to use.

    What one piece of advice would you give other prospective customers?

    training.

    What do you like most about the product or service?

    faxing.

    What do you dislike most about the product?

    answering calls and forwarding.

    What one thing do you wish the vendor did differently?

    personal training.

    If you could start over, what would your organization do differently?

    more training.

    2 of 2 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Virtual Office

    8x8 VO makes your job easy and efficient.

    Overall Comment

    Very easy to use and extremely efficient product.

    What one piece of advice would you give other prospective customers?

    do not just consider the cost-benefit analysis. Involve the user in the product demos prior to make the decision of which vendor to go with.

    What do you like most about the product or service?

    The ease of use.

    What do you dislike most about the product?

    I have not discovered any yet.

    What one thing do you wish the vendor did differently?

    Do more demos to users.

    If you could start over, what would your organization do differently?

    Look at the benefits to the organization and the user before implementing. Make sure the user/business requirements are built into the decision process.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Virtual Office

    Go live went very well with minimal hickups.

    Overall Comment

    The core telephony product has met our expectations but the Virtual Office product including the conferencing capabilities are rough around the edges. Integration into Active Directory is weak and certainly into the Microsoft Office stack.The mobile client also needs some work. All this being said, given the object to get better quality and reliability for dialtone we are pleased.

    What one piece of advice would you give other prospective customers?

    Understand what is important to the organization. For us the primary was dialtone so 8x8 has been a good choice.

    What do you like most about the product or service?

    Very flexible in terms of plans - we were able to target the plan to different parts of our organizaiton.

    What do you dislike most about the product?

    The addon's are akward to use. The single sign on is clunky, the desktop intregration is weak.

    What one thing do you wish the vendor did differently?

    They need better knowledge of their products and also need to better integrate into the enterprise i.e. Active Directory, Microsoft Office, mobile management.

    If you could start over, what would your organization do differently?

    I think we did a good job in vendor selection and the cutover went well. I do think that post-cutover we would have liked to have a more agile process to address punch list items.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Virtual Office

    A solid SaaS Provider of cloud telephony services. eg: Unified messaging

    Overall Comment

    Overll a good experience.

    What one piece of advice would you give other prospective customers?

    8x8 is a good solution, it is pretty simple to install and manage. About the only complaint is that the Polycom IP phones are not as nice as the Cisco units.

    What do you like most about the product or service?

    Simple and works.

    What do you dislike most about the product?

    Sometimes calls have bad quality, I don't like the menu on the IP Phones.

    What one thing do you wish the vendor did differently?

    Offer more integration with Google Apps.

    If you could start over, what would your organization do differently?

    Quality of calls can vary a bit. Would include QoS and ability to burst.

    Integration & Deployment - Overall comment

    The setup was done before I got here and while not perfect, worked well enough to convince me to roll it out.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Virtual Office

    Implementation was more involved than I thought

    Overall Comment

    Great

    What one piece of advice would you give other prospective customers?

    If you are large - hire a consultant to document your current state - the better that is - the easier the migration will go.

    What do you like most about the product or service?

    Unified across the enterprise

    What do you dislike most about the product?

    communicator (chat) is a little more clunky than Lync but it functions

    What one thing do you wish the vendor did differently?

    None - implementation team was great.

    If you could start over, what would your organization do differently?

    Do the implementation quicker - you provide a lot of details up front, which most companies don't have handy...then you have to keep it current with MAC's throughout the process. Going in it is key to have your current records/extensions/call flows/bills

    Integration & Deployment - Overall comment

    Shorten it as best you can - as I said you have to deal with MAC's during the transition.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Virtual Office

    Good experience with 8x8.

    Overall Comment

    This product was by far the easiest to deploy and met almost all of our requirements.

    What one piece of advice would you give other prospective customers?

    Plan your deployment in advance.

    2 of 2 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.1

Ability to understand your organization's needs

(6)
3.8

Timely and complete response to product questions

(6)
3.7

Pricing and contract flexibility (pricing and terms)

(5)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.1

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.3

Ease of integration using standard APIs and tools

(6)
3.3

Quality and availability of end-user training

(8)
3.9

Ease of deployment

(7)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.1

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
4.2

Quality of technical support

(7)
4.3

Quality of peer user community

(4)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.0

Telephony

(8)
4.5

Mobility

(7)
3.3

Conferencing (A/V/W)

(7)
3.6

Customer Self-Provisioning Portal

(6)
3.3

Installation and Integration

(6)
4.2

Customer Service and Support

(7)
4.1

Packaging and Services for SMB

(4)
3.5

Scaled for Large-Enterprise Support

(6)
3.3

Multinational Support

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Rollout and Install

Vendor/Product Selection

Technical Assessment

Vendor Management

Development/Integration

Functional Assessment

User Training

Application Lead

Maintenance and Support

Other...


Why did you purchase an Unified Communications as a Service suite?

Improve end user experience

Create internal/operational efficiencies

Save money

Avoid capital investment and instead pay monthly cloud fee

Provide common tools across the entire business

Reduce IT headcount


What other vendors were considered?

RingCentral

8x8

Mitel

Verizon

West IP Communications

AT&T

ShoreTel

ThinkingPhones

Vonage

Fuze (formerly ThinkingPhones)

iCore Networks

Microsoft


What were the key factors that drove your decision?

Service capabilities and technological innovation

Overall cost

Bundled or integrated with a product already installed

Global availability


In which region(s) did your deployment take place?

North America