3 out of 5.0, Reviewed Jun 20, 2016
Describe what has worked well and what hasn't. Hard to use.
answering calls and forwarding.
4 out of 5.0, Reviewed Jun 14, 2016
Very easy to use and extremely efficient product.
do not just consider the cost-benefit analysis. Involve the user in the product demos prior to make the decision of which vendor to go with.
The ease of use.
I have not discovered any yet.
Do more demos to users.
Look at the benefits to the organization and the user before implementing. Make sure the user/business requirements are built into the decision process.
4 out of 5.0, Reviewed Apr 21, 2016
The core telephony product has met our expectations but the Virtual Office product including the conferencing capabilities are rough around the edges. Integration into Active Directory is weak and certainly into the Microsoft Office stack.The mobile client also needs some work. All this being said, given the object to get better quality and reliability for dialtone we are pleased.
Understand what is important to the organization. For us the primary was dialtone so 8x8 has been a good choice.
Very flexible in terms of plans - we were able to target the plan to different parts of our organizaiton.
The addon's are akward to use. The single sign on is clunky, the desktop intregration is weak.
They need better knowledge of their products and also need to better integrate into the enterprise i.e. Active Directory, Microsoft Office, mobile management.
I think we did a good job in vendor selection and the cutover went well. I do think that post-cutover we would have liked to have a more agile process to address punch list items.
4 out of 5.0, Reviewed Feb 18, 2016
Overll a good experience.
8x8 is a good solution, it is pretty simple to install and manage. About the only complaint is that the Polycom IP phones are not as nice as the Cisco units.
Simple and works.
Sometimes calls have bad quality, I don't like the menu on the IP Phones.
Offer more integration with Google Apps.
Quality of calls can vary a bit. Would include QoS and ability to burst.
The setup was done before I got here and while not perfect, worked well enough to convince me to roll it out.
4 out of 5.0, Reviewed Oct 8, 2015
If you are large - hire a consultant to document your current state - the better that is - the easier the migration will go.
Unified across the enterprise
communicator (chat) is a little more clunky than Lync but it functions
None - implementation team was great.
Do the implementation quicker - you provide a lot of details up front, which most companies don't have handy...then you have to keep it current with MAC's throughout the process. Going in it is key to have your current records/extensions/call flows/bills
Shorten it as best you can - as I said you have to deal with MAC's during the transition.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Oct 5, 2015
This product was by far the easiest to deploy and met almost all of our requirements.
Plan your deployment in advance.
2 of 2 peer(s) found this review helpful.