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3.8 out of 5.0 (11 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Feature rich but lacks usability

    Overall Comment

    Skype for business features look great on paper but the product is not stable, especially on Mac O/S. Creating and joing meetings is also not a great user experience

    If you could start over, what would your organization do differently?

    Wait for the technology to mature further before pushing it so widely.


  • 5 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Skype is simple

    Overall Comment

    Easy install and easy to maintain, plus support is pretty good

    What one piece of advice would you give other prospective customers?

    use the support

    What do you like most about the product or service?

    easy to use

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    nothing

    Service & support - overall comment

    Support is good, sometimes hard to understand


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Most effective application when combining telephony with the desktop.

    Overall Comment

    Very engaging.

    What one piece of advice would you give other prospective customers?

    Take your time in the roll out phase and make sure you devote time to train the end users to ensure maximum value.

    What do you like most about the product or service?

    The integration to the MS Office suite.

    What do you dislike most about the product?

    It lacks Mac support.

    What one thing do you wish the vendor did differently?

    Have a better integration with our existing PBX.

    If you could start over, what would your organization do differently?

    Nothing.

    Product capabilities - overall comment

    This is a desktop solution equivalent to when Apple brought us the smartphone.

    Service & support - overall comment

    Great overall support.

    Integration & Deployment - Overall comment

    Third party was used and they had a very in-depth knowledge of the product.


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Effective and intuitive remote communications and collaboration tool.

    Overall Comment

    Overall product experience has been successful with certain issues around bandwidth and audio quality.

    What one piece of advice would you give other prospective customers?

    Be aware of potential bandwidth constraints with heavy video conference usage; audio conferencing is very poor quality when users dial in using cell phone rather than through Skype.

    What do you like most about the product or service?

    Readiness at the desktop.

    What do you dislike most about the product?

    Quality of audio when dialed in through phone to Skype video/audio conferences.

    Integration & Deployment - Overall comment

    Integration with other desktop tools has been successful.


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Implementation was easy and easy for users to use.

    Overall Comment

    The product has met our needs very well.

    What one piece of advice would you give other prospective customers?

    Think through the use case of on prem versus Office 365. Do you want this integrated with an existing telephony system or not, which will drive your decision.

    What do you like most about the product or service?

    The Office 365 model for Skype for Business fits our business needs well given we have a lot of remote workers as well as utilize the product for conferences with third parties almost every day.

    What do you dislike most about the product?

    The licensing models are cumbersome for O365, but can be managed.

    What one thing do you wish the vendor did differently?

    Provide dial-in capabilities themselves rather than pushing customers to third party providers for that functionality.

    If you could start over, what would your organization do differently?

    We would have pushed users more to the web conferencing capabilities through their PC more than we did. We still have too many users "dialing in" for conferences. We would have worked with end users on all that Lync (prior to Skype for Business) can do as it's more than a IM tool.

    Product capabilities - overall comment

    Very good tool for all areas of collaboration.

    Service & support - overall comment

    Good support through Premier agreement.

    Integration & Deployment - Overall comment

    Cloud based product, so it was ready for us to use on day1 and the tool was simple to deploy.


  • 1 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Migrating to Skype for Business 2015 from Lync 2010 in a Cisco UC infrastructure.

    Overall Comment

    Skype for Business 2015 does not federate with anyone else completely stopping any options at integrating other technologies.

    What one piece of advice would you give other prospective customers?

    Make sure you read white papers, look at how the vendor is embracing standards.

    What do you like most about the product or service?

    User front end, it integrates with the MS office suite.

    What do you dislike most about the product?

    Does not federate with anyone else.

    What one thing do you wish the vendor did differently?

    Federate, but keep the Lync name.

    If you could start over, what would your organization do differently?

    Update to Lync 2013 instead so that we can federate with Cisco, Google, etc.

    Product capabilities - overall comment

    Works for IM&P. Hard to integrate DB with MS, but in the end it is up and more resilant than lync 2010.

    Service & support - overall comment

    There is no Microsoft support for open collaboration, it must be done by the book.

    Integration & Deployment - Overall comment

    We used Kraft & Kennedy to assist with the build and migration which was quick for IM&P only.


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Implementation was easy and the tool was well adopted.

    Overall Comment

    Good experience. We are now looking at implementing Skype for Business.

    Product capabilities - overall comment

    Covers the need. We want to expand to Skype for business.


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Useful but not good for video.

    Overall Comment

    Mostly good. Needs more collaboration for large meetings such as group breakout rooms and better polling. Would like to show videos in meetings/presentations but way too much lag. Retrieving voice mail is very confusing.


  • 5 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Love Skype for Business and its ease of end user adoption.

    Overall Comment

    I loved the ease of use in implementing as it is part of the Microsoft Office 2013 Suite.

    What one piece of advice would you give other prospective customers?

    Really communicate the benefits and key differences to regular Skype.

    What do you like most about the product or service?

    Ease of implementation and usability.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Implement it sooner as opposed to Mitels Micollab.

    Product capabilities - overall comment

    The product integrates with conferencing solutions as well as our internal VOIP PBX.

    Integration & Deployment - Overall comment

    Was quick and painless.


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business Online

    Rapid deployment. Some difficulties provisioning.

    Overall Comment

    The product has worked very well for the function. We have been using Lync on premise within IT for 2-3 years and wanted to role this out company wide. We had some problems provisioning accounts on O365 but, other than that, very smooth.

    What one piece of advice would you give other prospective customers?

    Think through the overall integration story with Office 365. You get more bang for your buck with a broad deployment.

    What do you like most about the product or service?

    Always available without VPN, mobile apps, good presence.

    What do you dislike most about the product?

    Presence and phone dial-in not fully integrated.

    What one thing do you wish the vendor did differently?

    Made it easier to intergrate phone dial-in capabilities for meetings. We are now looking for which service to include. We had this with our on-premise version of Lync.

    If you could start over, what would your organization do differently?

    We are deploying to call center representatives on VMWare virtual desktops. Would spend more time testing the deployments on this architecture.

    Product capabilities - overall comment

    We really like how this works. Tested WebEx and could just never achieve the quality of shared desktops and voice that we got with Lync/Skype.

    Integration & Deployment - Overall comment

    Overall, satisfied. Wish it had more complete presence with our Cisco phone system, and that it provided dial-in right away, but we will solve these.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(10)
4.2

Ability to understand your organization's needs

(10)
4.3

Timely and complete response to product questions

(10)
4.1

Pricing and contract flexibility (pricing and terms)

(10)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.9

Ease of integration using standard APIs and tools

(5)
3.2

Quality and availability of end-user training

(7)
3.9

Ease of deployment

(8)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.0

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(6)
4.0

Quality of technical support

(6)
4.0

Quality of peer user community

(6)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
4.4

Telephony

(8)
4.1

Mobility

(10)
4.2

Conferencing (A/V/W)

(10)
4.1

Customer Self-Provisioning Portal

(2)
4.0

Installation and Integration

(9)
4.1

Customer Service and Support

(6)
4.5

Packaging and Services for SMB

(3)
3.7

Scaled for Large-Enterprise Support

(7)
4.1

Multinational Support

(6)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor Management

Functional Assessment

Rollout and Install

Technical Assessment

Vendor/Product Selection

Application Lead

Maintenance and Support

Other...


Why did you purchase an Unified Communications as a Service suite?

Create internal/operational efficiencies

Save money

Provide common tools across the entire business

Avoid capital investment and instead pay monthly cloud fee

Improve end user experience

Other...


What other vendors were considered?

Google

Microsoft

Avaya

Mitel

RingCentral

Verizon

Other...


What were the key factors that drove your decision?

Overall cost

Bundled or integrated with a product already installed

Service capabilities and technological innovation

Financial/organizational viability

Global availability

Other...


In which region(s) did your deployment take place?

North America

Latin America

APAC

Asia/Pacific

EMEA

Europe, Middle East and Africa