3 out of 5.0, Reviewed Dec 6, 2016
Skype for business features look great on paper but the product is not stable, especially on Mac O/S. Creating and joing meetings is also not a great user experience
Wait for the technology to mature further before pushing it so widely.
5 out of 5.0, Reviewed Sep 27, 2016
Easy install and easy to maintain, plus support is pretty good
use the support
easy to use
Support is good, sometimes hard to understand
4 out of 5.0, Reviewed Dec 9, 2015
Take your time in the roll out phase and make sure you devote time to train the end users to ensure maximum value.
The integration to the MS Office suite.
It lacks Mac support.
Have a better integration with our existing PBX.
This is a desktop solution equivalent to when Apple brought us the smartphone.
Great overall support.
Third party was used and they had a very in-depth knowledge of the product.
4 out of 5.0, Reviewed Dec 8, 2015
Overall product experience has been successful with certain issues around bandwidth and audio quality.
Be aware of potential bandwidth constraints with heavy video conference usage; audio conferencing is very poor quality when users dial in using cell phone rather than through Skype.
Readiness at the desktop.
Quality of audio when dialed in through phone to Skype video/audio conferences.
Integration with other desktop tools has been successful.
4 out of 5.0, Reviewed Dec 8, 2015
The product has met our needs very well.
Think through the use case of on prem versus Office 365. Do you want this integrated with an existing telephony system or not, which will drive your decision.
The Office 365 model for Skype for Business fits our business needs well given we have a lot of remote workers as well as utilize the product for conferences with third parties almost every day.
The licensing models are cumbersome for O365, but can be managed.
Provide dial-in capabilities themselves rather than pushing customers to third party providers for that functionality.
We would have pushed users more to the web conferencing capabilities through their PC more than we did. We still have too many users "dialing in" for conferences. We would have worked with end users on all that Lync (prior to Skype for Business) can do as it's more than a IM tool.
Very good tool for all areas of collaboration.
Good support through Premier agreement.
Cloud based product, so it was ready for us to use on day1 and the tool was simple to deploy.
1 out of 5.0, Reviewed Dec 7, 2015
Skype for Business 2015 does not federate with anyone else completely stopping any options at integrating other technologies.
Make sure you read white papers, look at how the vendor is embracing standards.
User front end, it integrates with the MS office suite.
Does not federate with anyone else.
Federate, but keep the Lync name.
Update to Lync 2013 instead so that we can federate with Cisco, Google, etc.
Works for IM&P. Hard to integrate DB with MS, but in the end it is up and more resilant than lync 2010.
There is no Microsoft support for open collaboration, it must be done by the book.
We used Kraft & Kennedy to assist with the build and migration which was quick for IM&P only.
4 out of 5.0, Reviewed Nov 9, 2015
Good experience. We are now looking at implementing Skype for Business.
Covers the need. We want to expand to Skype for business.
4 out of 5.0, Reviewed Oct 7, 2015
Mostly good. Needs more collaboration for large meetings such as group breakout rooms and better polling. Would like to show videos in meetings/presentations but way too much lag. Retrieving voice mail is very confusing.
5 out of 5.0, Reviewed Oct 6, 2015
I loved the ease of use in implementing as it is part of the Microsoft Office 2013 Suite.
Really communicate the benefits and key differences to regular Skype.
Ease of implementation and usability.
Implement it sooner as opposed to Mitels Micollab.
The product integrates with conferencing solutions as well as our internal VOIP PBX.
Was quick and painless.
4 out of 5.0, Reviewed Oct 5, 2015
The product has worked very well for the function. We have been using Lync on premise within IT for 2-3 years and wanted to role this out company wide. We had some problems provisioning accounts on O365 but, other than that, very smooth.
Think through the overall integration story with Office 365. You get more bang for your buck with a broad deployment.
Always available without VPN, mobile apps, good presence.
Presence and phone dial-in not fully integrated.
Made it easier to intergrate phone dial-in capabilities for meetings. We are now looking for which service to include. We had this with our on-premise version of Lync.
We are deploying to call center representatives on VMWare virtual desktops. Would spend more time testing the deployments on this architecture.
We really like how this works. Tested WebEx and could just never achieve the quality of shared desktops and voice that we got with Lync/Skype.
Overall, satisfied. Wish it had more complete presence with our Cisco phone system, and that it provided dial-in right away, but we will solve these.