4 out of 5 (19 Ratings)

19 Verified Reviews

Skype for Business Online

Easy to use, well integrated Unified Communications

What works particularly well is the ability to seamlessly provide IM, Phone, audio and video conferencing with a good integration with MS Outlook and MS Office tools. Works reasonably well over VPN links although audio quality could suffer at times.

Skype for Business Online

Great PC to PC solution needs work to intgrate seamlessly with other On-Prem solutions

IT has been a good choice, that nicely integrates with our desktop suite. Today we have don'thave smooth integration with Polycom our Conference room video solution or with MItel our branch phone system. The mobile Skype is not a very mature product, nice when it works

Skype for Business Online

Easy implementation as per cloud based

Cloud based management console very easy to use

Skype for Business Online

Not nearly as well documented as it should be.

Much less detailed techincal information was available from MS then thought. A lot of internal investigation and testing (mostly to determine bandwidth requirements) was required before roll-out.

Skype for Business Online

Implementation and integration is great,still need to rollout local dial-in numbers global

Migration of accounts from on-premis to cloud was pretty easy. The integration of the features with Office 365 is very compelling. We are continuing to use webex as an overlap to skype meetings for about a year, so users can easily transition and learn how to host meetings in the new UI. We expect the long disctance savings using PSTN conferencing to be significant compared to our spend using normal long distance rates across the world...it will take time to see that this is fully realized, but on paper it looks good. One piece of immaturaty is Microsoft is still trying to get conference numbers in every country and in more cities throughout the globe. They are doing this quickly though, as they are now at 90+, but they still don't cover all areas we need, which means some will need to dial a US number and have some high costs in certain areas. They are also adding Multi-Region support, so that conference calls now go through a local data center rather than back to the US...we are part of this beta, and so far things are going fine with this offering.

Skype for Business Online

A great intro to MS's cloud-only apps; just don't expect too much from Fast Track team.

Microsoft provided a "Fast Track" resource via 3rd party to assist with the initial implementation. Overall, we did not see the value of the Fast Track resource: their limited engagement scope went as far as the implementation document that talks about creating the relevant DNS entries. When pressed about conflicting DNS entries from another product, QoS, or even which license type to choose, we were told to open a ticket with Microsoft Support. Working with Microsoft Support and the Skype for Business Online team has been extrememly valuable: they are very fast in their response and are very eager to assist with any problems we may run into. Being SaaS, we are subject to any outages the vendor (in this case, Microsoft) has. During our initial rollout to our first office, Microsoft was experiencing an issue with activations not occuring within their SLA of 24 hours or less. The issue was prematurely marked as resolved and then re-opened. At worst, we saw a delay of about four days for activations to clear. The best part of the product once installed is it just works. We were able to push the app with minimal training (a quick reference doc being the only training tool). Our users, some completely unaccustomed to IM and presence applications, were able to start using it for collaboration on day 1.

Skype for Business Online

The technology is new, as is new to the partnering vendors as well.

Microsoft was a very dedicated partner, they allocated the resources to make sure their support is felt throughout the project, and and committed to make meeting our functional needs.

Skype for Business Online

Best install ever

The install was awesome. most people would have lost their mind. we have lots of people to support us. the vendor worked all times and never left us .

Skype for Business Online

Feature rich but lacks usability

Skype for business features look great on paper but the product is not stable, especially on Mac O/S. Creating and joing meetings is also not a great user experience

Skype for Business Online

Skype is simple

Easy install and easy to maintain, plus support is pretty good