4 out of 5 (19 Ratings)
Mar 15, 2017
What works particularly well is the ability to seamlessly provide IM, Phone, audio and video conferencing with a good integration with MS Outlook and MS Office tools. Works reasonably well over VPN links although audio quality could suffer at times.
Feb 27, 2017
IT has been a good choice, that nicely integrates with our desktop suite. Today we have don'thave smooth integration with Polycom our Conference room video solution or with MItel our branch phone system. The mobile Skype is not a very mature product, nice when it works
Feb 24, 2017
Cloud based management console very easy to use
Feb 21, 2017
Much less detailed techincal information was available from MS then thought. A lot of internal investigation and testing (mostly to determine bandwidth requirements) was required before roll-out.
Jan 24, 2017
Migration of accounts from on-premis to cloud was pretty easy. The integration of the features with Office 365 is very compelling. We are continuing to use webex as an overlap to skype meetings for about a year, so users can easily transition and learn how to host meetings in the new UI. We expect the long disctance savings using PSTN conferencing to be significant compared to our spend using normal long distance rates across the world...it will take time to see that this is fully realized, but on paper it looks good. One piece of immaturaty is Microsoft is still trying to get conference numbers in every country and in more cities throughout the globe. They are doing this quickly though, as they are now at 90+, but they still don't cover all areas we need, which means some will need to dial a US number and have some high costs in certain areas. They are also adding Multi-Region support, so that conference calls now go through a local data center rather than back to the US...we are part of this beta, and so far things are going fine with this offering.
Jan 17, 2017
Microsoft provided a "Fast Track" resource via 3rd party to assist with the initial implementation. Overall, we did not see the value of the Fast Track resource: their limited engagement scope went as far as the implementation document that talks about creating the relevant DNS entries. When pressed about conflicting DNS entries from another product, QoS, or even which license type to choose, we were told to open a ticket with Microsoft Support. Working with Microsoft Support and the Skype for Business Online team has been extrememly valuable: they are very fast in their response and are very eager to assist with any problems we may run into. Being SaaS, we are subject to any outages the vendor (in this case, Microsoft) has. During our initial rollout to our first office, Microsoft was experiencing an issue with activations not occuring within their SLA of 24 hours or less. The issue was prematurely marked as resolved and then re-opened. At worst, we saw a delay of about four days for activations to clear. The best part of the product once installed is it just works. We were able to push the app with minimal training (a quick reference doc being the only training tool). Our users, some completely unaccustomed to IM and presence applications, were able to start using it for collaboration on day 1.
Dec 13, 2016
Microsoft was a very dedicated partner, they allocated the resources to make sure their support is felt throughout the project, and and committed to make meeting our functional needs.
Dec 7, 2016
The install was awesome. most people would have lost their mind. we have lots of people to support us. the vendor worked all times and never left us .
Dec 6, 2016
Skype for business features look great on paper but the product is not stable, especially on Mac O/S. Creating and joing meetings is also not a great user experience
Sep 27, 2016
Easy install and easy to maintain, plus support is pretty good