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unified-communications-service orange-business-services All Markets > Unified Communications as a Service

Orange Business Services

3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Orange Business Services but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Business Together as a Service

    A matured partner, however expected SLA and user experience should be considered earlier.

    Overall Comment

    Good services and products for the most part, delivering good value for money. Support services do not always meet expectations in terms of resposniveness.

    What one piece of advice would you give other prospective customers?

    Ensure that expected levels of integration amongst individual services and associated SLA's are well specified ahead of deployment, also ensure that the support model is in place before setting the solutions productive.

    What one thing do you wish the vendor did differently?

    The vendor would further consider the user experience aspects. While the individual services are quite mature and provide expected benefits, overall they do require the user to enter into a range of user interfaces, which is something that you would not expect from a UC solution now a days.

    If you could start over, what would your organization do differently?

    Given that we had chosen a staggered deployment approach, it is recommended that services should be stabalized after each individual step.

    Product capabilities - overall comment

    Rich in functionalities and options, the OBS menu offers the required capabilities.

    Integration & Deployment - Overall comment

    OBS is a very flexible and agile partner that helped us to efficiently deploy the solution.

    2 of 2 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): Business Together as a Service

    Implementation was challenging, customisations were difficult. When it runs, it runs good.

    Overall Comment

    Quite okay when it runs a good solid product.

    What one piece of advice would you give other prospective customers?

    Be on top of the game.

    What do you like most about the product or service?

    Easy to support.

    What do you dislike most about the product?

    The ability to add specific requirements.

    What one thing do you wish the vendor did differently?

    More mature platform and use the right consultants.

    If you could start over, what would your organization do differently?

    Not to be an early adapter (VPO).

    Service & support - overall comment

    VPO is realy needed, but it should be of good quality. SSC in Egypt has to improve.

    Integration & Deployment - Overall comment

    Integration and deployment seems to be difficult.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
3.0

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
2.5

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.5

Telephony

(2)
3.5

Mobility

(2)
3.0

Conferencing (A/V/W)

(2)
4.0

Customer Self-Provisioning Portal

(2)
2.5

Installation and Integration

(2)
4.0

Customer Service and Support

(2)
3.5

Packaging and Services for SMB

(2)
3.5

Scaled for Large-Enterprise Support

(2)
4.5

Multinational Support

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor Management


Why did you purchase an Unified Communications as a Service suite?

Provide common tools across the entire business

Save money

Avoid capital investment and instead pay monthly cloud fee

Create internal/operational efficiencies

Improve end user experience


What other vendors were considered?

AT&T

BT

Microsoft

Orange Business Services

Verizon


What were the key factors that drove your decision?

Financial/organizational viability

Global availability

Overall cost

Service capabilities and technological innovation


In which region(s) did your deployment take place? Multiple responses allowed.

APAC

EMEA

Latin America

North America