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unified-communications-service ringcentral All Markets > Unified Communications as a Service

RingCentral

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): RingCentral Office

    Ring Central - Simple. Works.

    Overall Comment

    Voice quality of conference calls are clear - as good or better than land lines. End user software installation is extremely simple. Simple to use.

    Product capabilities - overall comment

    All in one package/service

    Integration & Deployment - Overall comment

    Simple and straight forward.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Telephony

(1)
4.0

Mobility

(1)
4.0

Conferencing (A/V/W)

(1)
4.0

Customer Self-Provisioning Portal

(1)
4.0

Installation and Integration

(1)
4.0

Customer Service and Support

(1)
4.0

Scaled for Large-Enterprise Support

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Functional Assessment

Rollout and Install

Technical Assessment


Why did you purchase an Unified Communications as a Service suite?

Avoid capital investment and instead pay monthly cloud fee

Provide common tools across the entire business

Save money


What other vendors were considered? Multiple responses allowed.

AT&T

West IP Communications


What were the key factors that drove your decision?

Overall cost

Service capabilities and technological innovation


In which region(s) did your deployment take place? Multiple responses allowed.

North America