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unified-communications-service ringcentral All Markets > Unified Communications as a Service

RingCentral

4.5 out of 5.0 (4 ratings)

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We have aggregated ratings data on RingCentral but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): RingCentral Office

    Have the process down well

    Overall Comment

    Has moved along right on track so far. They were good about setitng expectations for number transfers etc., so no disappointments with slow transfers. They have the implementation process down very well, and very mature process.

    What one piece of advice would you give other prospective customers?

    Engage Gartner to review your contract and terms etc.

    What do you like most about the product or service?

    Breadth of options and services.

    What do you dislike most about the product?

    Sales team can be overly optimistic and sometimes pushy

    What one thing do you wish the vendor did differently?

    Hmm....hate to say its going that well, but I haven't had a major roadblock yet.

    If you could start over, what would your organization do differently?

    Some issues haggling with Sales team, but ultimatly got a good deal.

    Service & support - overall comment

    Have not used yet


  • 5 out of 5.0, Reviewed

    Product(s): RingCentral Office

    RingCentral - A Must Have

    Overall Comment

    RingCentral's customer service, and techincal experience has made it a pleasure to work with them. Their product is always efficient, easy to operate from an IT perspective, is flawless when it comes to the hardware, and intuitive for the endusers.

    What one piece of advice would you give other prospective customers?

    Spend time in the admin console and become familiar with the subtle hidden areas that will benefit you down the road. Really dig through until you've clicked everything and learned it all - some things hide from you!

    What do you like most about the product or service?

    The ease of use for anyone in my team, and my end users. RC is easy to explain to anyone, easy to impliment, and easy to manage.

    What do you dislike most about the product?

    The lack of automated call log reporting

    What one thing do you wish the vendor did differently?

    Provide automatic call log deliveries with the logs/sound clips. The fact that I have to run manual reports/downloads for all logs is time consuming.

    If you could start over, what would your organization do differently?

    Nothing - RingCentral was utilized from the beginning of the company's creation, and we wouldn't go with any other vendor.

    Service & support - overall comment

    As I mentioned, RC's ability to work with the IT staff here, as well as with our endusers when need be, is phenominal. RC's staff is patient, courteous, professional, and knowledgable. Without RC we would have a generic phone company with the normal headaches that come around - we are able to avoid that by leveraging RingCentral.


  • 4 out of 5.0, Reviewed

    Product(s): RingCentral Office

    RingCentral provides great service and applications

    Overall Comment

    RC implementation wss hands one and very attentive to makning the rollout a success. The overall experience has been positve, user adoption was the biggest hurdle to overcome.

    What one piece of advice would you give other prospective customers?

    Set up support plan as part of the contract. As RC grows you need to make sure you know what to expect in terms of support, which is true of any growing application provider.

    What do you like most about the product or service?

    Phones are now another device on the network. It allowed us to retrain phone techs to work at the Service Desk and expand their skill set. Anyone can provision and trouble shoot the phones now.

    What do you dislike most about the product?

    The conferencing call quality needs to mature.

    If you could start over, what would your organization do differently?

    Requirements gathering from our users. We assumeed we knew what was important to some groups.

    Service & support - overall comment

    The support has been very good but we get automatic Tier II support. We are not a small customer and provide out own Tier I and at times Tier II support.


  • 4 out of 5.0, Reviewed

    Product(s): RingCentral Office

    Ring Central - Simple. Works.

    Overall Comment

    Voice quality of conference calls are clear - as good or better than land lines. End user software installation is extremely simple. Simple to use.

    Product capabilities - overall comment

    All in one package/service

    Integration & Deployment - Overall comment

    Simple and straight forward.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.5

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
5.0

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(3)
5.0

Ease of deployment

(4)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(3)
4.3

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5

Telephony

(4)
4.5

Mobility

(4)
4.5

Conferencing (A/V/W)

(2)
3.5

Customer Self-Provisioning Portal

(3)
4.3

Installation and Integration

(4)
4.3

Customer Service and Support

(4)
4.0

Packaging and Services for SMB

(3)
4.3

Scaled for Large-Enterprise Support

(3)
4.0

Multinational Support

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Development/Integration

Executive Sponsor

Functional Assessment

Maintenance and Support

Technical Assessment

User Training

Vendor/Product Selection


Why did you purchase an Unified Communications as a Service suite?

Avoid capital investment and instead pay monthly cloud fee

Improve end user experience

Provide common tools across the entire business

Save money

Create internal/operational efficiencies


What other vendors were considered?

Avaya

RingCentral

ShoreTel

Verizon

Vonage

8x8

AT&T

Google

iCore Networks

West IP Communications

Other...


What were the key factors that drove your decision?

Service capabilities and technological innovation

Overall cost

Bundled or integrated with a product already installed

Financial/organizational viability

Global availability


In which region(s) did your deployment take place?

North America