5 out of 5.0, Reviewed Oct 20, 2016
Has moved along right on track so far. They were good about setitng expectations for number transfers etc., so no disappointments with slow transfers. They have the implementation process down very well, and very mature process.
Engage Gartner to review your contract and terms etc.
Breadth of options and services.
Sales team can be overly optimistic and sometimes pushy
Hmm....hate to say its going that well, but I haven't had a major roadblock yet.
Some issues haggling with Sales team, but ultimatly got a good deal.
Have not used yet
5 out of 5.0, Reviewed Oct 18, 2016
RingCentral's customer service, and techincal experience has made it a pleasure to work with them. Their product is always efficient, easy to operate from an IT perspective, is flawless when it comes to the hardware, and intuitive for the endusers.
Spend time in the admin console and become familiar with the subtle hidden areas that will benefit you down the road. Really dig through until you've clicked everything and learned it all - some things hide from you!
The ease of use for anyone in my team, and my end users. RC is easy to explain to anyone, easy to impliment, and easy to manage.
The lack of automated call log reporting
Provide automatic call log deliveries with the logs/sound clips. The fact that I have to run manual reports/downloads for all logs is time consuming.
Nothing - RingCentral was utilized from the beginning of the company's creation, and we wouldn't go with any other vendor.
As I mentioned, RC's ability to work with the IT staff here, as well as with our endusers when need be, is phenominal. RC's staff is patient, courteous, professional, and knowledgable. Without RC we would have a generic phone company with the normal headaches that come around - we are able to avoid that by leveraging RingCentral.
4 out of 5.0, Reviewed Oct 18, 2016
RC implementation wss hands one and very attentive to makning the rollout a success. The overall experience has been positve, user adoption was the biggest hurdle to overcome.
Set up support plan as part of the contract. As RC grows you need to make sure you know what to expect in terms of support, which is true of any growing application provider.
Phones are now another device on the network. It allowed us to retrain phone techs to work at the Service Desk and expand their skill set. Anyone can provision and trouble shoot the phones now.
The conferencing call quality needs to mature.
Requirements gathering from our users. We assumeed we knew what was important to some groups.
The support has been very good but we get automatic Tier II support. We are not a small customer and provide out own Tier I and at times Tier II support.
4 out of 5.0, Reviewed Aug 2, 2016
Voice quality of conference calls are clear - as good or better than land lines. End user software installation is extremely simple. Simple to use.
All in one package/service
Simple and straight forward.