4.1 out of 5 (21 Ratings)
May 19, 2017
Good user documentation, good virtual onboarding; Too many disparate applications between RingCentral Meetings, RingCentral for Windows, Glip, separate conference calling bridge; should consolidate into one application interface; Skype for Business app integration not very good--we uninstalled it. Complex feature set is difficult to navigate as an admin--not incredibly intuitive; had to rely extensively on searching the support website to find the information I needed; some KB info is outdated.
Apr 26, 2017
The sales experience was great, beginning with a demo of the product. Pricing is best in the business, a 12-month agreement, and easily half the cost of the nearest competitor. The potential to be a single solution globally is very interesting, in addition being able to manage sales phones through a virtual mobile app to enable BYOD. Unfortunately, RingCentral has continually stumbled over themselves internally through forcing client upgrades to fix major bugs, a few outages, and a terrible lack of support. Salesforce integration was an afterthought but does provide the basic functionality to make it usable. Reporting is not accurate, so we are unable to hold employees accountable. The company has great potential, but customers have a business to run with Dialtone being the most basic service IT departments must be able to provide.
Apr 26, 2017
Ring Central has not worked reliably as a phone service, the app isn't great, and many users do not like the meeting options and use WebEx accounts instead.
Apr 26, 2017
Great VOIP system with one big miss. If your bandwidth has an issue, there is no way to know. So you could be making horrible sounding calls and not even know it.
Apr 19, 2017
Very experienced and good customer service.
Apr 11, 2017
Working with RingCentral has generally been a good experience. Their platform is relatively easy to implement and appears very stable at this point. Coming from 10 years in the Cisco world, having a single vendor for both the hardware/service of the phone and the telco itself has been both a cost savings and an administrative savings.
Mar 29, 2017
We deployed to 95% of our >1000 US based employees in August, 2016. there have been very few hiccups since then. We rolled out physical phones "to all", softphones as desired and mobile clients. We're also using RCMeetings extensively. Financials (payments) have caused some churn, but so did our previous big three telephony company billing systems.
Mar 27, 2017
Ring central is great from the aspect of self-support. Unlike Comcast, I am able to add new numbers and users right from the portal and it prorates my bill and everything is ready to go. Sometimes with Comcast, it would take 3 weeks to get new seats/numbers added into our portal. Their support for anything difficult is pretty bad, though. We used ring central and then tried to use the AT&T office at hand and we canceled our service because of the support.
Mar 17, 2017
Slight issues with phone disconnect randomly but overall had a great experience with the way the system works.
Mar 14, 2017
Deployment was manageble and support was available.