4.4 out of 5 (17 Ratings)
Apr 19, 2017
Very experienced and good customer service.
Apr 11, 2017
Working with RingCentral has generally been a good experience. Their platform is relatively easy to implement and appears very stable at this point. Coming from 10 years in the Cisco world, having a single vendor for both the hardware/service of the phone and the telco itself has been both a cost savings and an administrative savings.
Mar 29, 2017
We deployed to 95% of our >1000 US based employees in August, 2016. there have been very few hiccups since then. We rolled out physical phones "to all", softphones as desired and mobile clients. We're also using RCMeetings extensively. Financials (payments) have caused some churn, but so did our previous big three telephony company billing systems.
Mar 27, 2017
Ring central is great from the aspect of self-support. Unlike Comcast, I am able to add new numbers and users right from the portal and it prorates my bill and everything is ready to go. Sometimes with Comcast, it would take 3 weeks to get new seats/numbers added into our portal. Their support for anything difficult is pretty bad, though. We used ring central and then tried to use the AT&T office at hand and we canceled our service because of the support.
Mar 17, 2017
Slight issues with phone disconnect randomly but overall had a great experience with the way the system works.
Mar 14, 2017
Deployment was manageble and support was available.
Mar 14, 2017
Ring Central has been a great addition to our company as we have, and in the process, of moving all our processes into cloud based systems. This was the step we took for our business lines to do so as we can easily add new employees at little cost and can use a desktop or phone. Great for a company with many sales reps. Issues we have is some minimal disconnects from the internet which puts our phones out of use for a few minutes. Also, some of the desk phones we purchased will decide when and if they want to work on their own accord. I suggest not purchasing phones from Ring Central and just stick to a cell phone app or desktop with headset.
Feb 25, 2017
Strong implementation methodology across the backend Project Management services and front end deployment team.
Feb 15, 2017
Very quick response to calls and emails for support. Overall, great service for the cost.
Jan 31, 2017
From the begining our sales rep was awesome. Once we signed an order, we were passed to the project management team. Great experience there. We talked with their implementation/user training team and they had great material to share with our users that needed little to no modifying. We are now in the process of rolling out our European offices.