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unified-communications-service star2star-communications All Markets > Unified Communications as a Service

Star2Star Communications

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): StarSystem

    Implementation was easy and the team was very knowledgeable.

    Overall Comment

    Fast and easy deployment.

    What one piece of advice would you give other prospective customers?

    Make sure you have a high quality Internet connection. The only problem we have with our VOIP solution is unreliable Internet in some locations.

    What do you like most about the product or service?

    Easy to use and very little administration is needed.

    What do you dislike most about the product?

    Outages due to Internet disruptions.

    What one thing do you wish the vendor did differently?

    I wish they would have tested all of our Internet circuits before implementation. I understand that this is standard procedure today.

    If you could start over, what would your organization do differently?

    When working with the 3rd party implementers, I would have insisted on a different brand of firewalls in each location instead of Cyberoam.

    Service & support - overall comment

    We have used the support services multiple times and the team is always very helpful and knowledgeable.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Telephony

(1)
5.0

Mobility

(1)
5.0

Conferencing (A/V/W)

(1)
4.0

Customer Self-Provisioning Portal

(1)
4.0

Installation and Integration

(1)
5.0

Customer Service and Support

(1)
5.0

Packaging and Services for SMB

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Functional Assessment

Rollout and Install

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection


Why did you purchase an Unified Communications as a Service suite?

Avoid capital investment and instead pay monthly cloud fee

Improve end user experience

Provide common tools across the entire business

Save money


What other vendors were considered?

8x8

RingCentral


What were the key factors that drove your decision?

Global availability

Overall cost

Service capabilities and technological innovation


In which region(s) did your deployment take place?

North America