Fuze (formerly ThinkingPhones)

2 out of 5 (3 Ratings)

3 Verified Reviews

Fuze UCaaS

Overall bad vendor. Largely rebranded open source projects they don't know how to use.

Pro: With G.729, VOIP quality is adequate without an MPLS. Cons: Very misleading sales team. They overstated system capabilities, specifically regarding reporting and analytics. Flat lied about having an existing integration with CRM and Support Ticketing systems. Miss represented their API's availability and robustness. Implementation/provisioning team was slow and incompetent at best, as characterized by there lack of subject knowledge, incessant irrelivant follow up questions and lack of results. We would hear, "I'll note that and follow up with an answer to your question on our next call." with nearly every provisioning question and often never got a direct answer. It was not long before our team knew we had made a bad choice, thankfully we were able to port our numbers to a 3rd vendor for forwarding to there system. This move likely saved us with regard to downtime do to poor porting coordination. On going support has followed suite, often unresponsive, incorrect information given and consistently poor experiences overall.

Fuze UCaaS, ThinkingPhones UCaaS

Inflexible approach, procedure driven. Don't build collaborative relationship.

The sales team are quick to promise, but not accurate. We had to compromise in a few areas once we realised they could not deliver. Basic MAC requests were very slow, now just about bearable. Would prefer a complete self-service model. Repeated implementation issues - they don't learn from previous deployments. Don't listen well, often try to react before understanding what the scope of the request is. Their on-site team to install our new desk phones was laughable. Very unprofessional and caused more clean up work for our in-house team once they had gone.

ThinkingPhones UCaaS

Not a good selection.

Unable to deliver on feature commitments and acceptable service levels.

4