Fuze (formerly ThinkingPhones)

2 out of 5.0 (2 ratings)
2 Verified Reviews

Fuze UCaaS, ThinkingPhones UCaaS

Inflexible approach, procedure driven. Don't build collaborative relationship.

The sales team are quick to promise, but not accurate. We had to compromise in a few areas once we realised they could not deliver. Basic MAC requests were very slow, now just about bearable. Would prefer a complete self-service model. Repeated implementation issues - they don't learn from previous deployments. Don't listen well, often try to react before understanding what the scope of the request is. Their on-site team to install our new desk phones was laughable. Very unprofessional and caused more clean up work for our in-house team once they had gone.

ThinkingPhones UCaaS

Not a good selection.

Unable to deliver on feature commitments and acceptable service levels.