2 out of 5.0, Reviewed Sep 6, 2016
The sales team are quick to promise, but not accurate. We had to compromise in a few areas once we realised they could not deliver. Basic MAC requests were very slow, now just about bearable. Would prefer a complete self-service model. Repeated implementation issues - they don't learn from previous deployments. Don't listen well, often try to react before understanding what the scope of the request is. Their on-site team to install our new desk phones was laughable. Very unprofessional and caused more clean up work for our in-house team once they had gone.
Be sure that other vendors are unable to meet your requirements. Add and extra 30 days to any implementation to ensure you review all their assumptions.
Support for a more flexible employee working model.
Lack of integration with Microsoft products. They seem to be focussed on trying to compete in many areas where the could integrate. Consequently, many of their new features will go unused due to duplication. Their current PC softphone is based on open source software and has not been updated in a long time, consequently, it has limited features and support.
Take accountability and deliver what they promise.
Insist that their engineers demonstrate the full solution, to ensure they understand what is being asked of them. Not trust them to get their own implementation right. Misconfigured phones, being a constant issue.
Basic dialtone works as expected. iOS app is weak and crashes regularly. PC app is outdated, but functional. MACs are improving, phone activations still an issue, new deployments are still challenging.
Beurocratic, defensive and non collaborative
2 out of 5.0, Reviewed Mar 3, 2016
Unable to deliver on feature commitments and acceptable service levels.
Voice service is critical for business. Don't bother with UC functions unless basic VoIP is solid for your needs.
At this point it's substandard VoIP.
Not reliable. We can't move to full featured UC until basic VoIP is reliable.
Unfortunately there are many. Meeting feature and service commitments are in the top.
Ensure acceptable performance of delivery capabilities in a multi-geographic, 30+ day proof of concept test. Ensure availability and response service level commitments are solid with a documented monthly score card.
Reliable service is a big one. It's not there, even for basic VoIP it's lacking.
Poor reponse to most problems.
Disorganized deployment process, numerous deployment management changes, lack of control or expertise with international carriers, ports occuring unexpectedly, management involvement is limited to lip service.
2 of 2 peer(s) found this review helpful.