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3.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Verizon but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Unified Communications and Collaboration as a Service

    It's easy to do business with the vendor.

    Overall Comment

    Schedule met and service works.

    What one piece of advice would you give other prospective customers?

    Planning makes a difference.

    What do you like most about the product or service?

    It works well.

    What do you dislike most about the product?

    The cost.

    What one thing do you wish the vendor did differently?

    Reduce time to deliver.

    If you could start over, what would your organization do differently?

    Nothing. We are satisfied with the outcome.


  • 2 out of 5.0, Reviewed

    Product(s): Unified Communications and Collaboration as a Service

    Low quality spoiled the promise of Unified Communications.

    Overall Comment

    Cost savings were not realized, handset (phones) are low quality, reliability and quality concerns persist.

    What one piece of advice would you give other prospective customers?

    Be wary of hidden costs. The solution we chose was feature rich with a flexible cost model to pay for features (only pay for features we use), but there are numerous technical issues to be resolved to provide a SaaS over existing network.

    What do you like most about the product or service?

    Unified communications in general. The provider has a feature rich solution that more easily adapts to other solutions - less propietary.

    What do you dislike most about the product?

    Lack of control over changes and speed of issue resolution. The solution we selected leverages the providers Serive Desk, but that is both the good news and the bad news. We seem to be managed as one of many without the personal touches one might recieve with an on-premises solution.

    What one thing do you wish the vendor did differently?

    Focus on reliability and quality rather than volume and pace of deployment.

    If you could start over, what would your organization do differently?

    We would not trust critical core servives to a SaaS provider. If we did this again, we would opt for on-premise solutions.

    Product capabilities - overall comment

    Provider has a complete set of tools and options that make the solution very appealing.

    Service & support - overall comment

    Solution provider was too large to take a personal interest in us. We seem to be folded into the mix and not treated uniquely. This may be more perception than fact, but has lead to an overall dissatisfaction with the solution.

    Integration & Deployment - Overall comment

    Deployment was well managed, but pace may have been too fast. Open issues and quality concerns were not addressed early enough. This has lead to an overall dissatisfaction with the solution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
2.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Telephony

(2)
3.0

Mobility

(2)
4.0

Conferencing (A/V/W)

(2)
3.5

Installation and Integration

(2)
3.5

Customer Service and Support

(2)
3.0

Scaled for Large-Enterprise Support

(2)
3.5

Multinational Support

(2)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection


Why did you purchase an Unified Communications as a Service suite?

Avoid capital investment and instead pay monthly cloud fee

Create internal/operational efficiencies

Improve end user experience

Provide common tools across the entire business

Reduce IT headcount

Save money


What other vendors were considered?

AT&T

Other...


What were the key factors that drove your decision?

Global availability

Overall cost

Service capabilities and technological innovation


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA