3 out of 5.0, Reviewed Dec 6, 2016
Not a user friendly interface, and support is spotty at best.
Be wary and do your research
Lack of support/knowledge. Lack of followthrough by support.
Not good at follow up and communication.
Look at other vendors
3 out of 5.0, Reviewed Dec 7, 2015
The solution is rock solid. If you want VOIP, you'll get VOIP. The reason they aren't rated higher is due to the fact that they are several major revisions behind the underlying (Cisco) platform's latest iteration, as well as the fact that the experience with support has been middling.
Do your due dilligence. Make sure what you sign up for is what you want, because if it is not, they will be fairly immovable in what accommodations they will make after the fact.
When it goes wrong, it goes very wrong, and they are not always open to how much of it is due to them.
They're too focused on numbers and contract terms, and not enough on overall client experience.
Put more into the contract pertaining to account churn; we've had too many account managers in such a short time. We would also have looked at other providers more vigorously.
They have some really strong engineers, and some who are fairly weak.
1 of 1 peer(s) found this review helpful.