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unified-communications-service west-ip-communications All Markets > Unified Communications as a Service

West IP Communications

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): VoiceMaxx

    Solid service, but not much in the way of frills or support.

    Overall Comment

    The solution is rock solid. If you want VOIP, you'll get VOIP. The reason they aren't rated higher is due to the fact that they are several major revisions behind the underlying (Cisco) platform's latest iteration, as well as the fact that the experience with support has been middling.

    What one piece of advice would you give other prospective customers?

    Do your due dilligence. Make sure what you sign up for is what you want, because if it is not, they will be fairly immovable in what accommodations they will make after the fact.

    What do you like most about the product or service?

    Dependable service.

    What do you dislike most about the product?

    When it goes wrong, it goes very wrong, and they are not always open to how much of it is due to them.

    What one thing do you wish the vendor did differently?

    They're too focused on numbers and contract terms, and not enough on overall client experience.

    If you could start over, what would your organization do differently?

    Put more into the contract pertaining to account churn; we've had too many account managers in such a short time. We would also have looked at other providers more vigorously.

    Service & support - overall comment

    They have some really strong engineers, and some who are fairly weak.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
1.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Telephony

(1)
4.0

Mobility

(1)
2.0

Conferencing (A/V/W)

(1)
3.0

Customer Self-Provisioning Portal

(1)
3.0

Installation and Integration

(1)
4.0

Customer Service and Support

(1)
3.0

Packaging and Services for SMB

(1)
2.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor Management


Why did you purchase an Unified Communications as a Service suite?

Improve end user experience

Reduce IT headcount


What other vendors were considered? Multiple responses allowed.

8x8

AT&T


What were the key factors that drove your decision?

Overall cost


In which region(s) did your deployment take place? Multiple responses allowed.

North America