3.6 out of 5 (16 Ratings)
Jan 13, 2017
This has worked well. We also enjoy the bluetooth capabilities.
Dec 13, 2016
Easy to implement
Dec 7, 2016
Dec 6, 2016
Avaya support is difficult to contact. Our Avaya support person has changed multiple times and has been hard to form a relationship ship.
Jul 14, 2016
Great service although agreements are a little costly.
Jun 10, 2016
Avaya’s support model is to push it to their partners. The partners are not motivated to call Avaya for assistance because of cost. Avaya won't be called until all avenues have been exhausted. This sometimes leaves issues unresolved and thus our end users suffer.
Mar 11, 2016
Avaya and 3rd party vendor provided quipment that was towards end of life and had recalls on them without sharing this. PM was not on site at cutover. follow up support was very poor. Unwilling to provide resolution to address issues without spending added funding.
Dec 9, 2015
Great knowledge of technical specifications of the solution and how it compares with the other solutions in the market. The vendor has the ability to answer our doubts and comply/adjust our expectations.
Dec 7, 2015
Solution is scalable.
Dec 1, 2015
To start again, we would choose Avaya.