3.5 out of 5 (19 Ratings)

17 Verified Reviews

IP Office

Solid IP Telephony solution for mid-sized corporations; mobility app is immature

The One-X mobile client does not work well. It seems to be buggy and drains the battery far too quickly on an iPhone. Also, we hit several major bugs with the 9.1.x releases. We have had to update multiple times to get these issues resolved.

IP Office

Successful implementation and replacement of aging IP phone system

System was installed and functional in a very short time. Training materials were effective for the employees with minimal loss of productivity. Since the initial setup and configuration there have been very few help desk tickets related to this phone system.

Aura Platform, Avaya Phones

Avaya's Solid Core Products keep them Afloat

Technically, Avaya has a proven, stable, and relatively affordable platform. The core products are mature and reliable. Avaya’s Achilles’ heel is in their follow the sun support and inability to maintain 3rd part relationships and products. Avaya has lost many of its key innovators and senior support personnel and relies on a novice offshore support as 1st contact. Avaya does a very poor job keeping 3rd party relationships with companies such as Verint, ACME (now Oracle) and Audio Codes. I would recommend purchasing Core products only.

Avaya Phones

Implementation was good, an online presence with the phone with make better.

This has worked well. We also enjoy the bluetooth capabilities.

IP Office

Easy to implement. Easy to use

Easy to implement

Aura Platform

Implementation was hard and very complex but operation is going fine

Good

Aura Platform

Avaya Rollout experiencecd many hurdles.

Avaya support is difficult to contact. Our Avaya support person has changed multiple times and has been hard to form a relationship ship.

IP Office

A lot of functionality compared to other systems in the marketplace.

Great service although agreements are a little costly.

Aura Platform

Avaya product is good, support is bad.

Avaya’s support model is to push it to their partners. The partners are not motivated to call Avaya for assistance because of cost. Avaya won't be called until all avenues have been exhausted. This sometimes leaves issues unresolved and thus our end users suffer.

Aura Platform

Company is only a vendor and not a partner - take the money and run.

Avaya and 3rd party vendor provided quipment that was towards end of life and had recalls on them without sharing this. PM was not on site at cutover. follow up support was very poor. Unwilling to provide resolution to address issues without spending added funding.