Jan 17, 2017
Generally good but considering it is a crucial application for golbal organization, any setbacks such as WebEx not being able to start or not being able to call back are HUGE issues however less they are in terms of probability, as the impact is HUGE, the overall risk is HUGE
Dec 14, 2016
Very good communications
Dec 7, 2016
Cisco solution has been good and services our company well.
Dec 6, 2016
Application is mature and integrates well.
Dec 2, 2016
My overall experience has been fine
Nov 21, 2016
Proven solution. Straightforward to implement.
Nov 11, 2016
Prices = each year , service contracts had increased costs. Good Initial prices , but upgrades or expansions expensives. Price model changing from time to time, changed our initial business case ( going bad) UX = Poor Third parts integration (p.e. Skype for business)= poor
Sep 21, 2016
Great working products and 24/7 support. Although super expensive so we are now considering Mitel.
Sep 19, 2016
The Unified communication has simplified the user experience. The virtual phone has helped with working remote.
Sep 8, 2016
We had a great relationship with the 3rd party consultant. They were very knowledgeable and helped us implement a major change without impacting our Healthcare business operations. It did take us an extra year to implement the solution across our system. The solution is very powerful and gives us a lot of options as we move forward. The only issue was the wireless handsets were not tough enough to last. We have replaced over 40% of the wireless handsets over the past 15 months. Also the roadmap