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4.1 out of 5.0 (64 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    UC successful implementation

    Overall Comment

    We had a great relationship with the 3rd party consultant. They were very knowledgeable and helped us implement a major change without impacting our Healthcare business operations. It did take us an extra year to implement the solution across our system. The solution is very powerful and gives us a lot of options as we move forward. The only issue was the wireless handsets were not tough enough to last. We have replaced over 40% of the wireless handsets over the past 15 months. Also the roadmap

    What one piece of advice would you give other prospective customers?

    do your homework on the products( accessories)

    What do you like most about the product or service?

    works very well for our caregivers.

    What do you dislike most about the product?

    the wireless handsets were not rugged enough.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    We use Cisco Smartent for support. We are very happy with this support.

    Integration & Deployment - Overall comment

    We meet qrterly to determine how the functionality of UC should be used.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    Potentially great solution, but working through 3rd party makes the evaluation difficult

    Overall Comment

    Product works well but it is difficult to fully evaluate because our Managed Network Service Provider was the lead in managing and implementing this solution. We currently have some feature sets that we want to implement but cost and execution has to be worked through the managed network provider so it is difficult to really get a good grasp on what this solution can really do.

    What one piece of advice would you give other prospective customers?

    Implement directly.

    What do you like most about the product or service?

    Simplicity and ease of operation.

    What do you dislike most about the product?

    Having to work through 3rd party integration.

    What one thing do you wish the vendor did differently?

    The vendor is doing fine, we just need to find a way to decouple 3rd party integration.

    If you could start over, what would your organization do differently?

    Implement the solution directly and not through the managed network provider.

    Service & support - overall comment

    Provided through Managed Network Service Provider

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    Cisco may not always be the answer for your solution(s).

    Overall Comment

    Overall fairly stable product line but with some concerns. The concerns are voice quality can vary, has been challenging to resolve, WebEx has been a mixed experience for your customers, have to update VSS switches due to product issue will result in significate outage for your customers.

    What one piece of advice would you give other prospective customers?

    Understand the upgrade and maintenance path for the equipment you select.

    What do you like most about the product or service?

    Technical support staff can be responsive.

    What do you dislike most about the product?

    Technical support staff is not always as supportive as they could be to resolve an issue and in particular if the issue is up stream with Cisco.

    What one thing do you wish the vendor did differently?

    More forthcoming with the product line.

    If you could start over, what would your organization do differently?

    Look at a hybrid solution for your architecture which may also enhance the security posture of the infrastructure. Increase high availability with less customer disruptive equipment and impact to the business unit.


  • 2 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    Needs revamp and more adaptability.

    Overall Comment

    Limited features and issues.

    What one piece of advice would you give other prospective customers?

    try a phased approach; do not go for the big bang.

    What do you like most about the product or service?

    not much.

    What do you dislike most about the product?

    disconnects, no chat history or backup.

    What one thing do you wish the vendor did differently?

    Pilot study.

    If you could start over, what would your organization do differently?

    Try other vendors that are may be less known but have more features.


  • 3 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    Easy to use. Provides good access to all staff.

    Overall Comment

    Original release worked well, after recent upgrade it started having problems.

    Product capabilities - overall comment

    Ease of use. Intuitive. Upgrade had problems.

    Service & support - overall comment

    Not involved in this level of support.

    Integration & Deployment - Overall comment

    Implementation was almost seamless. Deployment was easy. Recent upgrade has been facing challenges.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    Good product - some hiccups during deployment and upgrades.

    Overall Comment

    Good product providing overall seamless functionality between devices

    Product capabilities - overall comment

    The breadth of the functionality is very good and the experience across variety of devices is consistent making user adoption easy. Some features are extremely slow and there are intermittent functionality issues or freezing.

    Integration & Deployment - Overall comment

    We transitioned from Microsoft UCS to Cisco UCS. The transition was smooth although we planned a long deployment phase for transparent migration.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    With some fine tuning it is up all the time.

    Overall Comment

    Great platform...very stable.

    What one piece of advice would you give other prospective customers?

    Dial tone is from God. Makes you test and understand the end user process for dial rules...etc.

    What do you like most about the product or service?

    Video conference integration, CUCIlync to have some integration with Lync and Skype. Webex plug in....10 devices per user....lots of features.

    What do you dislike most about the product?

    none

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    none. With some fine tuning it is up all the time.

    Product capabilities - overall comment

    Great PBX with features being added all the time

    Service & support - overall comment

    Local office and TAC has been outstanding.

    Integration & Deployment - Overall comment

    not bad. Make sure you understand the work flow of your customers.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    Nice and easy deployment, Activation and User experience.

    Overall Comment

    Nice and easy deployment, activation and user experience.

    Product capabilities - overall comment

    Nice and easy.

    Service & support - overall comment

    Nice and timely support during the implementation and deployments helped ensure better acceptance with the users eventually.

    Integration & Deployment - Overall comment

    Great to integrate in existing setup.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    CUCM is a solid technology with great support.

    Overall Comment

    Implementation overall was smooth. The only problems we encountered were with people and not the technology. The tech is rock solid stuff.

    What one piece of advice would you give other prospective customers?

    Have good project management.

    What do you like most about the product or service?

    Stability, it just runs.

    What do you dislike most about the product?

    Licensing can be a headache.

    What one thing do you wish the vendor did differently?

    Could be cheaper.

    If you could start over, what would your organization do differently?

    Involve better project managers.

    Product capabilities - overall comment

    Very capable product. If you can think it it can do it.

    Service & support - overall comment

    We never had a problem TAC couldn't solve.

    Integration & Deployment - Overall comment

    After standing up the core it's just a matter of deploying handsets.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Communications

    Rollout of UCS platform increased business communication.

    Overall Comment

    It is a great product.

    What one piece of advice would you give other prospective customers?

    Work with Cisco and a reliable vendor to build a viable and scalable solution.

    What do you like most about the product or service?

    It provides a great communication tool to the business that works across multiple facilities.

    What do you dislike most about the product?

    How well all the services such as phone\IM\web conferencing work so seemlessly together.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Our strategy of working with Cisco and our vendor to provide a full solution and scalability was key to the success of this project. We would not do things differently.

    Product capabilities - overall comment

    Expansive

    Service & support - overall comment

    Cisco TAC along with our vendor did great job with support.

    Integration & Deployment - Overall comment

    Full solution nothing to integrate.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(49)
3.9

Ability to understand your organization's needs

(53)
4.2

Timely and complete response to product questions

(53)
4.1

Pricing and contract flexibility (pricing and terms)

(49)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(62)
3.9

How long did your deployment take?

6 - 9 months (<9)

3 - 6 months (<6)

12 months or more

9 - 12 months (<12)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(55)
3.8

Ease of integration using standard APIs and tools

(53)
3.7

Quality and availability of end-user training

(58)
3.9

Ease of deployment

(61)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(61)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(54)
3.9

Quality of technical support

(55)
4.0

Quality of peer user community

(53)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(64)
4.3

Telephony

(61)
4.6

Conferencing

(57)
4.2

Messaging

(50)
3.9

Instant Messaging and Presence

(47)
4.0

Clients

(51)
4.0

Interoperability / Integration

(60)
4.0

Administration

(55)
4.2

Hybrid On-Premises / Cloud

(31)
4.0

Mobility Support

(44)
4.1
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Telephony

Video Conferencing

Web Conferencing

Unified Messaging

Audio Conferencing

IM/Presence

Mobile Client Functions

Contact Center

Collaboration

Other...


What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection

Technical Assessment

Maintenance and Support

Rollout and Install

Vendor Management

Functional Assessment

Development/Integration

User Training

Application Lead

Other...


Why did you purchase a Unified Communications solution?

Create internal/operational efficiencies

Improve business process agility

Improve customer relations/service

Cost management

Improve business process outcomes

Drive innovation

Reduce time to market

Improve compliance & risk management

Drive revenue growth

Enhance decision making

Improve supplier or partner relations

Other...


What other vendors were considered? Multiple responses allowed.

Avaya

Microsoft

ShoreTel

Mitel

Alcatel-Lucent

Cisco

Unify

IBM

Interactive Intelligence

NEC

Verizon

Other...


What were the key factors that drove your decision for selecting a vendor?

Pre-existing relationships

Strong services expertise

Product functionality and performance

Product roadmap and future vision

Breadth of services

Overall cost

Strong user community

Strong consulting partnership

Financial/organizational viability

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

APAC

Latin America

Asia/Pacific

Europe, Middle East and Africa