5 out of 5.0, Reviewed Dec 2, 2016
My overall experience has been fine
Quality of service
It was expensive
Purchase more phones
4 out of 5.0, Reviewed Nov 21, 2016
Proven solution. Straightforward to implement.
Allocate more time.
Noting in particular.
Underestimated the time it took.
3 out of 5.0, Reviewed Nov 11, 2016
Prices = each year , service contracts had increased costs. Good Initial prices , but upgrades or expansions expensives. Price model changing from time to time, changed our initial business case ( going bad) UX = Poor Third parts integration (p.e. Skype for business)= poor
take care long term costs
5 out of 5.0, Reviewed Sep 21, 2016
Great working products and 24/7 support. Although super expensive so we are now considering Mitel.
Do more RFPs and give other vendors more consideration.
Sometimes a little choppy.
Be more competitive and have a lot better pricing.
RFP for more vendors and open up to more companies.
The product works well.
Fast and smooth integration.
4 out of 5.0, Reviewed Sep 19, 2016
The Unified communication has simplified the user experience. The virtual phone has helped with working remote.
Simplification and enhanced user experience
Competitive bid was missing and could have done better on price
It was a good experience
4 out of 5.0, Reviewed Sep 8, 2016
We had a great relationship with the 3rd party consultant. They were very knowledgeable and helped us implement a major change without impacting our Healthcare business operations. It did take us an extra year to implement the solution across our system. The solution is very powerful and gives us a lot of options as we move forward. The only issue was the wireless handsets were not tough enough to last. We have replaced over 40% of the wireless handsets over the past 15 months. Also the roadmap
do your homework on the products( accessories)
works very well for our caregivers.
the wireless handsets were not rugged enough.
We use Cisco Smartent for support. We are very happy with this support.
We meet qrterly to determine how the functionality of UC should be used.
4 out of 5.0, Reviewed May 11, 2016
Product works well but it is difficult to fully evaluate because our Managed Network Service Provider was the lead in managing and implementing this solution. We currently have some feature sets that we want to implement but cost and execution has to be worked through the managed network provider so it is difficult to really get a good grasp on what this solution can really do.
Simplicity and ease of operation.
Having to work through 3rd party integration.
The vendor is doing fine, we just need to find a way to decouple 3rd party integration.
Implement the solution directly and not through the managed network provider.
Provided through Managed Network Service Provider
1 of 1 peer(s) found this review helpful.
3 out of 5.0, Reviewed May 10, 2016
Overall fairly stable product line but with some concerns. The concerns are voice quality can vary, has been challenging to resolve, WebEx has been a mixed experience for your customers, have to update VSS switches due to product issue will result in significate outage for your customers.
Understand the upgrade and maintenance path for the equipment you select.
Technical support staff can be responsive.
Technical support staff is not always as supportive as they could be to resolve an issue and in particular if the issue is up stream with Cisco.
More forthcoming with the product line.
Look at a hybrid solution for your architecture which may also enhance the security posture of the infrastructure. Increase high availability with less customer disruptive equipment and impact to the business unit.
2 out of 5.0, Reviewed May 10, 2016
Limited features and issues.
try a phased approach; do not go for the big bang.
disconnects, no chat history or backup.
Try other vendors that are may be less known but have more features.
3 out of 5.0, Reviewed Dec 9, 2015
Original release worked well, after recent upgrade it started having problems.
Ease of use. Intuitive. Upgrade had problems.
Not involved in this level of support.
Implementation was almost seamless. Deployment was easy. Recent upgrade has been facing challenges.