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3.8 out of 5.0 (6 ratings)

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We have aggregated ratings data on Google but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Conversion is tricky; post-conversion is great

    Overall Comment

    Great 3rd parties available to provide expertise during transition

    What one piece of advice would you give other prospective customers?

    Use a 3rd party to aid in the conversion process if you are a large enterprise. Use one that has expertise not only on Google Apps but on the platform you are moving from.

    What do you like most about the product or service?

    It's available anywhere, on any device, all the time. It's SaaS so no maintenance.

    What one thing do you wish the vendor did differently?

    Continue to innovate (innovation has sort of flattened out since we went live).

    If you could start over, what would your organization do differently?

    We would not have migrated calendars over from our existing Lotus Notes Calendaring. There were such complexities in the conversion and so many events that had to be rescheduled that it would have been more time effective to just have people begin using the new calendaring tool for events after "date X" and let the old calendar roll off after that event.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Easy and transformative.

    Overall Comment

    Overall pretty good. They do tend to spam us with offers for additional services and such (move to the NEW Google xxx platform). Also they are a bit stingy with their roadmap. But overall google is rock solid and the ability to do hangouts from anywhere has been a game changer.

    What one piece of advice would you give other prospective customers?

    They don't tend to negotiate contract terms. We banged our heads against them for months.

    What do you like most about the product or service?

    ease of use and mobility.

    What do you dislike most about the product?

    their ecosystem does not easily play well with others. So life is great if you are doing all hangouts, but interoperability is spotty.

    What one thing do you wish the vendor did differently?

    I wish their contract terms were more flexible.

    If you could start over, what would your organization do differently?

    I think we would have advertised the capabilities more.

    Service & support - overall comment

    overall very happy. Hangouts work everywhere.


  • 5 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Easy Implementation but not easy to change culture

    Overall Comment

    Easily deployed with minimal configuration required.

    What one piece of advice would you give other prospective customers?

    Ensure your organization has well defined and documented business process maps to assist in capability migration.

    What do you like most about the product or service?

    cost, positive business outcomes, adaptability between platforms and operating systems.

    What do you dislike most about the product?

    limitations with conversion to MS office programs.

    What one thing do you wish the vendor did differently?

    Possess a more robust device management capability.

    If you could start over, what would your organization do differently?

    Communications Strategy for cultural change up front

    Service & support - overall comment

    99% up time.


  • 2 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Google needs to share better with customers to build trust.

    Overall Comment

    Not very transparent.

    What do you like most about the product or service?

    its popular

    What do you dislike most about the product?

    the lack of product sharing and validation with NIAP/FIPS, etc

    Service & support - overall comment

    Difficult to work with compared to other vendors in this space.

    Integration & Deployment - Overall comment

    limited on the use due to lack of sharing security information.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Easy and quick implementation but our IT team needed to work a lot to get things done.

    Overall Comment

    Consumer oriented vendor, quick response, easy to understand and safe.

    What one piece of advice would you give other prospective customers?

    To ensure to let your vendor understand your implementation needs in time and manner.

    What do you like most about the product or service?

    To have a communication ecosystem in my company.

    What do you dislike most about the product?

    I like it a lot.

    What one thing do you wish the vendor did differently?

    best support for the implementation process.

    If you could start over, what would your organization do differently?

    To understand from the begining and in a deeper way the scope of work of the vendor in order to avoid false expectations about the implementation process.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Gone Google.

    Overall Comment

    Google is too much of a blackbox provider for my liking.

    What one piece of advice would you give other prospective customers?

    Do you homework and make sure you fully understand what your end users are looking to do with the solution.

    What do you like most about the product or service?

    Collaboration tools.

    What do you dislike most about the product?

    No control over patches and software releases to the business.

    What one thing do you wish the vendor did differently?

    Provide more insight on how things work from the inside. Google is too much of a blackbox solution.

    If you could start over, what would your organization do differently?

    Not let the business completely drive the project.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
2.8

Ability to understand your organization's needs

(4)
3.8

Timely and complete response to product questions

(4)
3.5

Pricing and contract flexibility (pricing and terms)

(4)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.8

Ease of integration using standard APIs and tools

(5)
4.0

Quality and availability of end-user training

(5)
4.8

Ease of deployment

(5)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(4)
4.0

Quality of technical support

(5)
4.4

Quality of peer user community

(5)
4.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
3.8

Telephony

(3)
4.7

Conferencing

(5)
4.6

Messaging

(5)
4.4

Instant Messaging and Presence

(5)
4.4

Clients

(4)
4.3

Interoperability / Integration

(5)
3.8

Administration

(5)
4.0

Hybrid On-Premises / Cloud

(2)
3.5

Mobility Support

(4)
4.5
1 2 3 4 5
Section
1

Additional Context

Which of the following features/functions does your organization currently use from this vendor?

Collaboration

Video Conferencing

Web Conferencing

Audio Conferencing

IM/Presence

Mobile Client Functions

Unified Messaging


What was the nature of your involvement?

Technical Assessment

Vendor Management

Development/Integration

Functional Assessment

Maintenance and Support

Rollout and Install

User Training

Vendor/Product Selection

Application Lead

Other...


Why did you purchase a Unified Communications solution?

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve customer relations/service

Reduce time to market

Improve business process outcomes

Drive revenue growth

Improve compliance & risk management


What other vendors were considered?

Microsoft

Avaya

Verizon


What were the key factors that drove your decision for selecting a vendor?

Overall cost

Product roadmap and future vision

Strong customer focus

Strong user community

Breadth of services

Product functionality and performance

Strong services expertise

Financial/organizational viability

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America